Dialler manager Work, Jobs in Derby, Eng (with Salaries)

Head of Lead Generation Call Centre
SF-Partner Hiredonline —Derby
- Sales
- Leadership
12d

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Head of Lead Generation Call Centre
SF-Partner Hiredonline —Derby
Embed a high-performance, compliant, and customer-focused sales culture. Drive daily performance across the sales floor through coaching, feedback, and live…
12d
Head of Sales UK (all genders)
NFON —Manchester
Several years of experience in B2B sales, including leadership responsibility within international or regional sales environments.

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dialler manager jobs near derby, eng

Head of Lead Generation Call Centre - Derby

The rewards

The role of Head of Lead Generation Call Centre:

Lead a 35-person outbound contact centre operation including Managers and Team Leaders
Own core KPIs including contact rates, appointments booked, booked-to-sat ratio, and cost per acquisition
Drive daily performance across the sales floor through coaching, feedback, and live management
Analyse performance data and implement immediate improvements where required
Embed a high-performance, compliant, and customer-focused sales culture
Own the end-to-end outbound lead strategy across all customer and will-bank data sets
Define call prioritisation, segmentation, and campaign sequencing
Lead data cleansing initiatives to improve contactability and conversion rates
Monitor and report on lead quality metrics and pipeline performance
Work closely with the wider branch network to align appointment flow with advisor capacity
Forecast demand and manage outbound capacity planning across teams and shifts
Ensure efficient use of dialler systems, workforce planning tools, and resource allocation
Lead, coach, and develop the Call Centre Manager and Team Leaders
Build strong progression pathways across the contact centre structure
Reduce attrition and sickness through improved engagement and leadership visibility
Manage performance consistently, fairly, and proactively

The ideal Head of Lead Generation Call Centre:

Proven experience leading a high-volume outbound contact centre (30+ FTE)
Strong track record of delivering against sales and performance KPIs
Hands-on leadership style with experience coaching teams and managers
Strong commercial and analytical capability with a data-led mindset
Experience improving conversion rates, contactability, or operational efficiency
Background in regulated, sales-led, or high-volume environments (legal, financial services, insurance, utilities, or telecoms) advantageous
Strong understanding of CRM, dialler systems, and workforce planning tools