duty manager Work, Jobs in derby, eng (with Salaries)

Duty Shift Manager (Days) - Derbion
Savills Management Resources —Derby
- £41,080 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Ambition Derby Hub Team Lead
Intuitive Thinking Skills Ltd —Derby
- £33,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
9d
Duty Manager
LKQ Corporation —Derby
- Full-time
- Warehouse experience
- Communication skills
- Annual leave
- Employee assistance programme
14d
Farm Park Assistant
Bluebell Dairy Ltd —Derby
- £8.00 - £12.71 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
12h
Household Manager & Personal Assistant
Derma Direct —Attenborough
- £35,000 - £45,000 a year
- Full-time
- Cooking
- Hotel
- Administrative experience
Quick apply
6d
Assistant Manager - Derby Alvaston
BoyleSports —Derby
- £13.20 an hour
Quick apply
Assistant Manager - Derby Osmaston Road
BoyleSports —Derby
- £13.20 an hour
Quick apply
2d
Business Coordinator - Project Planner/ Scheduler (Social Housing Construction)
Gratton Construction Limited —Derby
- £27,000 - £32,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Sick pay
Quick apply
8d
Programme Manager
Mediq —Castle Donington
- £70,000 a year
- PMP
- Project management
- Communication skills
- Employee assistance programme
- Sick pay
7d
Duty Pharmacy Manager - Derby
Tesco UK —Derby
- Up to £52,000 a year
- Full-time
- IT
General Manager
Roxy Leisure —Leicester
- £40,000 - £45,000 a year
- Weekend availability
- Bar
- Employee assistance programme
- Employee discount
Quick apply
4d
SEND Team Manager
Derby City Council —Derby
- £50,269 - £53,460 a year
- Full-time
- Hybrid work
- Organisational skills
- Employee assistance programme
4d
Duty Manager
Iceland —Nottingham
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
9d
Restaurant and Bar Duty Manager
Chilled Pubs —Quarndon
- £12.50 - £13.50 an hour
- Full-time
- Bar
- Restaurant
11d
Team Administrator
Derbyshire Healthcare NHS Foundation Trust —Derby
- £25,760 - £27,476 a year
- Full-time
- Microsoft Access
- Microsoft Office
- Annual leave
- Employee assistance programme
3d
Stations Governance & Assurance Manager
East Midlands Railway —Derby
- £47,000 a year
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
8d
Business Development Consultant
Toomey Leasing Group —Derby
- Up to £35,000 a year
- Full-time
- Sales
- Business development
- Organisational skills
HR Manager
Your Health Limited —Swadlincote
- £45,000 - £50,000 a year
- Full-time
- Management
- Travel
- Human resources
- Health & wellbeing programme
- Life insurance
Quick apply
3d
Duty Manager/Supervisor
Jump Giants —Loughborough
- From £26,500 a year
- Full-time
- Hospitality
- Team management
- Organisational skills
- Free parking
- Store discount
Quick apply
12d
Deputy Manager
We Change Lives —Leicester
- £41,999 - £42,000 a year
Quick apply

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Duty Shift Manager (Days) - Derbion

Savills Management Resources -
Derby

Apply Now

Job details

£41,080 a year
8 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Computer literacy
Facilities management
Microsoft Office
Administrative experience
SIA
NVQ

Full job description

Purpose of the Role

The purpose of the duty shift manager role is to take responsibility for operational delivery at the Derbion Shopping centre in line with our objectives of delivering the best customer experience at the centre.

As part of a team of duty managers with full operational responsibility for the delivery of exceptional customer service standards, you will have direct line management responsibility for teams including, but not restricted to, cleaning, customer services and security

Key Responsibilities

You will be a result driven people manager with the ability to adapt to a fast-paced changing environment. You will proactively champion brand initiatives through clear communication, coaching and engagement with the delivery teams. Along with enhanced customer relationship skills, you will possess the ability to act decisively with an uncompromising eye for detail; to ensure the centre is immaculately presented, safe and secure throughout trading times. The role will suit candidates who enjoy managing “from the floor” and not from a desk
You are to promote our operational focus on compliance, communication, consistency and collaboration in all you deliver.
To support Derbion’s corporate responsibility objectives including personal support to community projects and activities.
Delivering a safe, clean, and attractive environment for customers, retailers, and team members, ensuring all the building and malls and car parks are fit for purpose.
Ensure daily quality audit checks are completed in line with agreed schedules.
Maintain regular contact with centre management team and deal with any issues efficiently and in a professional manner.
Ensure full and active participation in the daily huddles and departmental briefings from your team.
Communicate relevant and business critical information and objectives to the team.
Ensure all team members adhere to Derbion’s appearance guidelines always whilst on duty.
Provide team support, coaching, development, and training including toolbox training.
Manage local HR related issues and assist with HR administration, including performance reviews, performance management and absence reporting.
Work in partnership with HR to ensure compliance with employment legislation and best practice and ensure HR procedures are always adhered to.
Check absence, overtime, and complete timesheets for payroll to administer.
Ensure the effective management of stock in line with operational requirements.
Undertake regular retailer tenant visits to maintain positive working relationships, gain constructive feedback and provide support and assistance.
Ensure mall trading clients are operating within Derbion’s guidelines.
Induct new retailers and managers (as required), ensuring adherence with centre based policies and lease requirements.
Engage and respond to customer complaints and provide feedback to comments.
Lead in the co-ordination of emergency situations and crisis management to ensure business continuity is retained.
Ensure all accident and incidents are reported and recorded correctly.
Identify centre improvements and ensure ideas are escalated through correct channels.
Manage and ensure compliance with all aspects of health and safety / quality assurance / environmental requirements across the centre.
Ensure compliance with security requirements as set down by the Security Industry Authority (SIA).
Ensure security standards are maintained in accordance with the assignment instructions and SOP’s.
Ensure environmental standards are maintained in accordance with assignment instructions and SOP’s.
Manage all subcontracted and brought in services for cleaning and security.
Develop strong relationships with marketing and the wider support teams to support the delivery of quality events.
Provide duty management cover on rotational basis and act as the responsible person at the centre for all escalation points where applicable for the centre.
Ensure the effective use of equipment and materials. Monitor the use of materials and order stocks as necessary.
Report all defects in the centre through the appropriate channels making sure they are followed up and checked.
Responsibility for cash handling and management of lost property when required.

Skills, Knowledge and Experience

Person specification

Excellent customer service skills, with previous experience of dealing with internal and external clients
Polite, professional, articulate, outgoing and a confident communicator (both written and verbally)
A high level of interpersonal skills and a willingness to work as part of a team collaborating with both the local team and relevant head office departments.
Ability to prioritise workload and meet the daily demands of the team either working alone or as part of a team
Adaptable and flexible whilst working in a busy multi skilled office environment
Excellent attention to detail and presentation
Understanding the need for confidentiality when dealing with both internal and external information

Qualifications & experience:

Essential:

Computer literate in Microsoft Office applications, skills in Excel, Word and PowerPoint are of particular importance
Experience of working in an administrative environment
Experience of managing large teams, across a variety of disciplines including security, cleaning, and customer services.
Experience gained at supervisory/management level for 2+ years.
Experience in organising rotas and working patterns.
Experience in a similar fast-paced customer facing environment.

Desirable:

Previous experience working for a company in the facilities, retail, and hospitality sector recognized as an employer of choice or striving to obtain employer of choice status.
Knowledge of facilities management operations.
IOSH qualified.
SIA non-front-line licence.
BICS qualified.
BIFM membership.
ILM NVQ or equivalent.

Working Hours - 42 hours – 4 on 4 off

Salary - £41,080.00

#LI-DNI

Please see our Benefits Booklet for more information.

Apply Now

Refine Your Search

duty manager jobs in derby, eng

Duty Shift Manager (Days) - Derbion

Ambition Derby Hub Team Lead

Duty Manager

Farm Park Assistant

Household Manager & Personal Assistant

Assistant Manager - Derby Alvaston

Assistant Manager - Derby Osmaston Road

Business Coordinator - Project Planner/ Scheduler (Social Housing Construction)

Programme Manager

Duty Pharmacy Manager - Derby

General Manager

SEND Team Manager

Duty Manager

Restaurant and Bar Duty Manager

Team Administrator

Stations Governance & Assurance Manager

Business Development Consultant

HR Manager

Duty Manager/Supervisor

Deputy Manager

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