Head of customer experience Work, Jobs in Derby, Eng (with Salaries)

Account Manager - Derby
One Big Circle —Derby
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
13d
Head of Programme - Customer Projects
Rolls-Royce SMR —Derby
- £110,400 - £147,000 a year
- Full-time
- Hybrid work
- No degree
- Travel
3d
Personal Assistant to the Directors
East Midlands Railway —Derby
- £32,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
4d
People and Culture Administrator (HR)
Mortgage Advice Bureau —Derby
- Up to £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Human resources
- Annual leave
- Employee discount
Quick apply
13d
Lettings Property Manager
Boxall Brown & Jones —Derby
- Full-time
- Customer service
- Driving
- Organisational skills
Quick apply
12d
Customer Service Coordinator
SLS Scientific Laboratory Supplies —Nottingham
- £26,300 - £27,500 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Annual leave
Quick apply
11d
Service Delivery Manager
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
13d
Senior Land and Partnerships Manager
Keepmoat Homes —Nottingham
- Full-time
- Leadership
- Negotiation
- Employee assistance programme
- Employee discount
Employee Relations Partner
Rolls-Royce —Derby
- Full-time
- Project management
- Human resources
- Annual leave
- Employee assistance programme
3d
Operations Strategy Manager
Network Rail —Derby
- £55,596 - £67,813 a year
- Full-time
- No degree
- Annual leave
- Employee discount
10d
Head of Commercial Bids, Arriva Road Transport Services (ARTS)
Arriva UK Trains Limited —Derby
- Full-time
- Business development
- Leadership
- Communication skills
- Annual leave
Quick apply
11d
European Logistics Coordinator
Superior Wellness Limited —Chesterfield
- Full-time
- In-person
- Annual leave
Quick apply
Head of Lettings Support Centre - South
LRG —Derby
- Administrative experience
- Leadership
Quick apply
Head of Sales - Distribution
Project Better Energy —Burton-On-Trent
- £70,000 - £90,000 a year
- Full-time
- CRM software
- Sales
- In-person
- Employee assistance programme
Quick apply
6d
Communication & Education support Manager UKI
Getinge Ltd. —Derby
- Hybrid work
- Marketing
- Project management
- Travel
Head of Client Engagement - Debt Recovery
Flint Bishop —Derby
- Full-time
- Customer service
- Business development
- Leadership
- Employee discount
Quick apply
DIGITAL MARKETING MANAGER
Pentagon Motor Group —Derby
- Up to £50,000 a year
- Microsoft Excel
- Salesforce
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
General Sales Manager
Pentagon Motor Group —Derby
- Sales
- Customer service
- Driving
- Employee assistance programme
- Employee discount
Quick apply
Logistics & Customer Service Coordinator
Giant UK Ltd —Leicester
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
10d
CX Team Member
Foot Locker —Derby
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount

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head of customer experience jobs near derby, eng

Account Manager - Derby

One Big Circle
Derby

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
13 days ago

Benefits

Cycle to work scheme
Company pension
Private medical insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
Driving Licence
Microsoft Excel
Microsoft Office
Organisational skills
Communication skills

Full job description

Account Manager

One Big Circle – Derby

Full-Time 37.5 hours over 5 Days

Salary £40,000 - £45,000 (experience depending)

About One Big Circle

Be part of an award-winning workplace: The Sunday Times Best Medium-sized Technology Company 2025

Formed in 2017, One Big Circle is a fast-growing Bristol technology company that provides “Intelligent Video” solutions. We focus entirely on solving real-world industry problems by fusing new technology in the field of Video, IOT, Cloud and AI providing end to end solutions which allow our customers to dramatically improve their operational efficiency and safety. Our culture is one of high-quality technical delivery and we work at a speed that many industries are unaccustomed to; we have done this by building a team dynamic that challenges and empowers our people and creating an environment where everyone contributes and learns. We are growing, profitable and have ambitious plans to continue expansion in and beyond our existing markets.

We are looking for a proactive and motivated individual to join our team to support the business in further growing our flagship award-winning product: AIVR. AIVR (Automated Intelligent Video Review) is a state-of-the-art video technology system used by thousands of people in the rail industry. AIVR has won dozens of awards and is recognised as the market leading solution, but we are building many more opportunities both in existing and new markets which will further accelerate our growth.

We have built a culture where people feel supported, included, and empowered to do their best work. Our team is growing, and we’d love for you to be part of the journey.

Responsibilities

Account Management & Customer Engagement

Manage and support key customer accounts, maintaining a strong understanding of their objectives, challenges, and success metrics.
Build and nurture positive relationships with stakeholders through regular communication, both remotely and face-to-face.
Deliver appropriate demonstrations and product updates (including AIVR and other OBC products where applicable) and respond to customer queries and issues in a timely, professional manner.
Maintain accurate and up-to-date records within the OBC management systems of all customer interactions and account activity.
Gather and communicate customer feedback to support continuous product and service improvement.

Commercial & Strategic Development

Develop a strong understanding of commercial agreements and costing frameworks helping to secure recurring and new contracts.
Collaborate with the Head of Business Development and BD colleagues to shape and deliver business strategy, including budget forecasting for key accounts.
Work with colleagues to identify and develop new opportunities across the UK and internationally.
Help continue to build OBC market presence by identifying key stakeholders and positioning the business effectively for upcoming opportunities.

Product & Market Development

Maintain a strong working knowledge of AIVR systems and their application across different customer needs.
Support the development and commercialisation of new products, including DepotMATE.
Collaborate with the Product Team to assess technical feasibility based on client interest and align commercial opportunities with product roadmaps.
Contribute insights from customers and the market to influence product development and innovation.

Bids, Proposals & Marketing Support

Help prepare high-quality tender submissions, proposals, and costings in collaboration with the Commercial Team.
Work with Business Development leadership and OBC Marketing to ensure effective collateral is available for client engagement, bids, and events.

Market Expansion & Events

Help research and evaluate opportunities in targeted international markets, including competitor analysis, key contacts, and upcoming opportunities.
Attend and represent OBC at a range of rail industry events both at regional and national level, and at occasional international events.

Personal Qualities and Experience

Minimum requirement of 2 years experience within the rail industry.
Demonstrate strong communication skills, including confident verbal delivery, professional presentations, and clear, concise written communication.
Collaborate effectively within a team environment, contributing positively to shared objectives and outcomes and office culture.
Use initiative and a proactive approach to identify, develop, and follow up on business leads and new opportunities.
Maintain proficiency in Microsoft Office applications (Word, PowerPoint, Excel) alongside modern collaboration tools such as Google Drive and Notion to support efficient working practices.
Apply strong organisational skills to accurately manage and maintain customers and lead information within internal systems.
Produce high-quality, accurate proposal documents and presentations using OBC templates and collateral, demonstrating a strong attention to detail.
Bring relevant experience from a similar role, demonstrating the ability to operate effectively in a commercial or client-focused environment.

Company Benefits Include:

Auto enrolment Pension Scheme
25 Days Holiday plus bank holidays
Life Assurance
Private Healthcare Cover
Work related training courses as required
Complimentary snacks and refreshments including fresh fruit
Office-Centric role with allocated workspace
Access to Bike to Work Scheme
Secure bike storage and shower facilities
Social events

How to Apply

Join an award-winning team, named ‘The Sunday Times Best Medium-sized Technology Company 2025’. At One Big Circle, you’ll be part of a fast-growing team where your ideas and contributions are truly valued.

Please send your CV and covering letter to [email protected].

By applying for this role, you understand that we will process your personal information in accordance with our privacy policy, accessible at https://onebigcircle.co.uk/privacy-policy/

Successful applicants will be required to pass a BPSS (Baseline Personnel Security Standard) check.

Find out more about us at www.onebigcircle.co.uk

Job Types: Full-time, Permanent

Pay: £40,000.00-£45,000.00 per year

Application question(s):

Please confirm whether you hold a valid, full UK driving licence?
Do you have at least two years of experience working within the rail industry?
lease confirm which area of Derby or the surrounding region you reside in

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in derby, eng

Account Manager - Derby

Head of Programme - Customer Projects

Personal Assistant to the Directors

People and Culture Administrator (HR)

Lettings Property Manager

Customer Service Coordinator

Service Delivery Manager

Senior Land and Partnerships Manager

Employee Relations Partner

Operations Strategy Manager

Head of Commercial Bids, Arriva Road Transport Services (ARTS)

European Logistics Coordinator

Head of Lettings Support Centre - South

Head of Sales - Distribution

Communication & Education support Manager UKI

Head of Client Engagement - Debt Recovery

DIGITAL MARKETING MANAGER

General Sales Manager

Logistics & Customer Service Coordinator

CX Team Member

I want to receive the latest job alerts for head of customer experience in derby, eng

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