Line technical support engineer Work, Jobs in Derby, Eng (with Salaries)

JUNE - 1st Line IT Support Engineer & Retail IT Technician
BubbleIT Solutions Limited —Beeston
- £26,000 - £28,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Sales
- Free parking
Quick apply
8d
Network Support Engineer - Reactive
Node4 —Derby
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Computer networking
- Employee assistance programme
Project Engineer
M Group —Derby
- Overtime
- Hybrid work
- Engineering
- Microsoft Office
- Programmable logic controllers
- Annual leave
- Employee assistance programme
R&D Technical Writer (Engineering, Science or Software Background)
TBAT Innovation Ltd —Castle Donington
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Travel
Quick apply
4d
End User Device Engineer
Sherwood Forest Hospitals NHS Foundation Trust —Ilkeston
- £32,073 - £39,043 a year
- Full-time
7d
IT Support Technician
IT2 Limited —Nottingham
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
Quick apply
5d
IT Engineer (all genders)
HelloFresh —Derby
- Azure
- Windows
- Analysis skills
- Free parking
- Employee assistance programme
Quick apply
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Accounting
- Agile
Quick apply
2nd line Field Engineer
Academia Ltd t/a Smartdesc —Leicester
- £35,000 - £38,000 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
Quick apply
4d
IT Support Analyst
LKQ Corporation —Tamworth
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
13d
IT Service Desk Engineer Apprentice
QA Apprenticeships —Mansfield
- £19,000 a year
- Full-time
- No experience needed
- Windows
- IT
- Free parking
- Annual leave
Technical Compliance Engineer
Avove —Derby
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
Quick apply
IT Systems Engineer
BULKHEAD —Derby
- £29,000 - £35,000 a year
- AWS
- Driving
- Computer networking
Data Centre Engineer
Node4 —Derby
- Hybrid work
- Customer service
- Travel
- Employee assistance programme
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
Overhead Line Trainer / Assessor
Balfour Beatty —Derby
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Geo-Environmental Supervisor / Engineer
Kiwa —Derby
- £37,000 - £40,000 a year
- Full-time
- Engineering
- Supervising experience
- Travel
- Annual leave
- Employee assistance programme
IT Support Technician
Crown Couriers —Tamworth
- £30,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
- Store discount
Quick apply
6d
Digital Service Desk Engineer
Bellrock Property and Facilities Management —Leicester
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Engineer - Plant Support Equipment
Rolls-Royce SMR —Derby
- £42,000 - £55,125 a year
- Full-time
- Hybrid work
- Engineering
- Continuous improvement
5d

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JUNE - 1st Line IT Support Engineer & Retail IT Technician

BubbleIT Solutions Limited
Beeston

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,000 a year
8 days ago

Benefits

Free parking
Casual dress

Qualifications

ConnectWise
TCP
Driving Licence
Azure
Microsoft Outlook
Sales
Customer service
GCSE
LAN
Windows
DHCP
ITIL
CompTIA Network+
IT support
Computer networking
DNS
SharePoint
IT
TCP/IP
Communication skills
Active Directory
CompTIA A+
Intune
VPN

Full job description

Job Overview
We’re an MSP providing IT support to a range of business clients, alongside operating a retail IT store offering computer sales, repairs, and customer support services. We’re looking for a customer-focused 1st Line IT Support Engineer to deliver high-quality remote support, onsite assistance, and in-store technical and customer service.

This is a varied role combining service desk support, field work, and retail responsibilities, ideal for someone who enjoys both technical troubleshooting and face-to-face customer interaction.

A full UK driving licence is essential due to client site visits.

Key Responsibilities MSP / Service Desk Support

Provide 1st line support via phone, email, ticketing system, and remote tools
Log, prioritise, and update support tickets with clear notes and customer updates
Troubleshoot Windows 10/11 issues (performance, logins, user profiles, printers, applications)
Support Microsoft 365: Outlook/Exchange basics, Teams, OneDrive/SharePoint fundamentals, account issues
Manage day-to-day user administration: password resets, MFA, user/group access (Active Directory / Entra ID basics)
Assist with onboarding/offboarding: account setup, device setup, permissions, and user guidance
Carry out onsite visits for desk-side support, installs, hardware swaps, and troubleshooting
Build/rebuild devices using standard images and documented processes
Perform basic networking checks: Wi-Fi/LAN connectivity, VPN access, DNS/DHCP basics; capture diagnostics
Follow security and verification processes and report suspicious emails/incidents promptly
Maintain and improve documentation/knowledge base articles

Retail Store & Workshop Responsibilities

Provide front-of-house customer service, assisting walk-in customers with IT queries and purchases
Diagnose and carry out hardware and software repairs (e.g., PC/laptop repairs, upgrades, virus removal, OS reinstalls)
Advise customers on appropriate IT products and solutions based on their needs and budget
Handle retail sales, including computers, accessories, and service plans (e.g., support packages, warranties)
Promote and sell managed service plans, support contracts, and add-on services
Manage stock control, including goods in/out, inventory tracking, and stock replenishment
Maintain accurate records of repairs, parts used, and customer interactions
Ensure the retail area and workshop are organised, presentable, and compliant with health & safety standards
Liaise with suppliers for parts ordering, warranties, and returns (RMA processes)
Support pricing, quoting, and invoicing for retail and repair services

Essential Skills & Experience

Experience in a 1st line IT support / service desk role (MSP experience preferred)
Strong customer service and communication skills (both remote and face-to-face)
Experience or confidence working in a retail IT or repair environment
Working knowledge of:
Windows 10/11 support
Microsoft 365 (Outlook, Teams, OneDrive/SharePoint)
Active Directory / Entra ID (Azure AD) basics
Networking fundamentals (DNS, DHCP, VPN, Wi-Fi, TCP/IP)
Basic hardware troubleshooting and repair skills (PCs/laptops)
Confident managing tickets and prioritising workload to meet SLAs
Ability to multitask between support desk, onsite work, and retail customers
Full UK driving licence and willingness to travel to client sites as required

Desirable

Familiarity with RMM/remote support tools (e.g., NinjaOne, ConnectWise, Datto, Kaseya)
Exposure to Intune and device management (basic)
Experience with EPOS/retail systems
Knowledge of common hardware vendors and components
Certifications (or working towards): CompTIA A+/Network+, Microsoft Fundamentals, ITIL
Sales experience, particularly in IT products or service plans

Pay: £26,000.00-£28,000.00 per year

Benefits:

Casual dress
Free parking

Education:

GCSE or equivalent (required)

Experience:

IT support: 3 years (required)

Licence/Certification:

UK Driving Licence & Car (required)

Work Location: In person

Quick apply

Refine Your Search

line technical support engineer jobs in derby, eng

JUNE - 1st Line IT Support Engineer & Retail IT Technician

Network Support Engineer - Reactive

Project Engineer

R&D Technical Writer (Engineering, Science or Software Background)

End User Device Engineer

IT Support Technician

IT Engineer (all genders)

Microsoft Dynamics 365 Support Engineer (Business Central)

2nd line Field Engineer

IT Support Analyst

IT Service Desk Engineer Apprentice

Technical Compliance Engineer

IT Systems Engineer

Data Centre Engineer

IT Support Technician

Overhead Line Trainer / Assessor

Geo-Environmental Supervisor / Engineer

IT Support Technician

Digital Service Desk Engineer

Engineer - Plant Support Equipment

I want to receive the latest job alerts for line technical support engineer in derby, eng

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