Of lead generation call centre Work, Jobs in Derby, Eng (with Salaries)

Client Services Advisor
PPL PRS —Leicester
- £24,852 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
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- £29,000 - £30,000 a year
- Full-time
- Computer networking
- In-person
- Marketing
- Annual leave
- Employee assistance programme
Quick apply
3d

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Client Services Advisor

PPL PRS -
Leicester

Apply Now

Job details

Full-time
£24,852 a year
2 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Sales
GCSE
English
Microsoft Office

Full job description

Can you imagine a world without music? Neither can we.

Key Details

Start date – 3rd August 2026
Training - 3 weeks of classroom-based training from 9am to 5pm at our offices in Leicester city centre
Hybrid working - Once you are competent in the role you will benefit from the balance of hybrid working, working 3 days a week in our modern office environment and 2 days a week working from home
Shift pattern - Monday to Friday, rotational shifts from 8am to 6pm

To manage a high volume of Key Accounts through inbound and outbound contact (telephone and e-mail), providing an efficient customer centric service that supports customer retention, revenue generation and growth.

What you will be doing

To be knowledgeable to accurately apply PRS for music, PPL & VPL tariffs which form ‘The Music Licence’
Confidently & efficiently undertake inbound and outbound calls, applying knowledge that leads to accurate licensing through the review of the customers’ account, always following quality and compliance standards.
Confidently and efficiently undertake inbound calls and outbound calls that delivers an effective first time resolution to customer queries
To respond to e-mail correspondence in relation to customer account amendments and queries in a timely, effective and efficient manner
Accurately record customer information in the CRM system, following quality and compliance standards.
Ability to problem solve customer queries & identify when an escalation is required following escalation processes where necessary
Achieve all agreed key performance indicators
To have the appropriate level of understanding in relation to Music Licensing and Copyright that ensures accurate information is shared with customers, and licensing is applied in accordance with the ‘Licencing Operations Guide’
To gain the most efficient payment solution for both PPL PRS and the customer
To undertake other tasks as reasonably requested

?You will have

Essential

Competent in using Microsoft Office, Word, Excel, Outlook, Teams
Minimum GCSE's grades 4 or above in English and Maths.
Written and verbal proficiency in English Language
Experience of dealing with customers, either face to face or by telephone

Desirable

Worked in a contact centre environment & prior sales experience

If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.

Apply Now

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