Partner support consultant Work, Jobs in Derby, Eng (with Salaries)

Partner Support Consultant
Stonebridge Mortgage Solutions Limited —Derby
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Work from home
Quick apply
Area Sales Manager, UK
PROCEPT BioRobotics UK, Limited —Derby
- £101,400 a year
- Sales
- Bachelor's degree
- No degree
Quick apply
Responsible Individual (Consultant)
Delphi Care Solutions —Nottingham
- Monday to Friday
- Hybrid work
Quick apply
Property Executive Coordinator
Specsavers —Nottingham
- Up to £45,000 a year
- Full-time
- Organisational skills
1d
Team Member
NEXT —Derby
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
4d
Account Manager, UK
PROCEPT BioRobotics UK, Limited —Derby
- Hospital
- Bachelor's degree
- No degree
Quick apply
11d
Assistant Accountant
Frasers Group —Shirebrook
- Full-time
- Microsoft Excel
Quick apply
2d
Carbon & Corporate Reporting Manager
NEXT —Leicester
- From £55,000 a year
- Full-time
- Free parking
- Employee discount
10d
Careers for Military Veterans and other members of the Armed Forces Community
AtkinsRéalis —Derby
- Full-time
- Hybrid work
- Military
- Leadership
Consultant Oncoplastic Breast Surgeon
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £113,565 - £150,569 a year
- Full-time
- Annual leave
10d
Associate/Associate Director
AtkinsRéalis —Derby
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Contracts
Business Development Manager, Treatment Mixers (UK & I)
Xylem —Nottingham
- Full-time
Freshwater Ecologist
AtkinsRéalis —Derby
- Full-time
- Hybrid work
- IT
Pre-Construction Manager
Balfour Beatty —Derby
- Hybrid work
- Annual leave
11d
Assurance Advisor
AtkinsRéalis —Derby
- Part-time
- Hybrid work
- Bachelor's degree
Tekla Detailer/Draughtsperson
B&K Hybrid Solutions Limited —Derby
- From £1 a year
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
11d
Consultant in Pain and Anaesthesia
Nottingham University Hospitals NHS Trust —Nottingham
- £113,565 - £150,569 a year
- Full-time
- University
12d
Nuclear Safety Consultant
Occam Group Ltd —Nottingham
- £50,000 - £60,000 a year
- Hybrid work
Quick apply
Senior Project Manager
Turner & Townsend —Derby
- Full-time
- Engineering
- Project management
Quick apply
Consultant in General Adult Psychiatry IMHT Burton
Midlands Partnership University NHS Foundation Trust —Burton-On-Trent
- £109,725 - £145,478 a year
- Full-time
- Leadership

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partner support consultant jobs near derby, eng

Partner Support Consultant

Stonebridge Mortgage Solutions Limited -
Derby

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Work from home
Tech scheme
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme
Sick pay

Qualifications

ITIL Certification
ITIL
IT support
User acceptance testing
Financial services
Application support
Root cause analysis

Full job description

At Stonebridge Mortgage Solutions, we’re expanding our IT Services function and are looking for a Partner Support Consultant who is passionate about delivering high‑quality support, building strong relationships, and helping users get the most from our platforms and systems.

About Us

Stonebridge Mortgage Solutions is one of the UK’s leading mortgage and protection networks, supporting over 1,300 advisers and more than 600 partner firms nationwide. We deliver exceptional service, secure technology, and operational support that empower our advisers and appointed representatives to thrive.

Our Benefits

We believe great work deserves great rewards. Our successful candidate will enjoy:

Great company culture built on openness, collaboration, and support
Competitive salary and performance‑related bonus (non‑contractual)
22 days annual leave plus your birthday off, and up to 3 additional days for length of service
Company pension with optional matched contributions up to 1.5%
Hybrid working with flexibility to work from home
Free breakfast, lunch, snacks, and drinks when working in the office
2 volunteering days and 1 team volunteering day each year
2 half‑days of paid ‘me time’ to support mental and physical wellbeing
Employee engagement activities, recognition schemes, and retail discounts
Salary sacrifice schemes (home tech, cycle to work, pension)
Gym subsidy, company sick pay, and EAP support
Option to buy up to 5 extra days’ holiday
£500 employee referral scheme
Death in service cover and critical illness insurance

About the Role

As a Partner Support Consultant, you’ll be the first point of contact for our Appointed Representatives (Mortgage Brokers), providing prompt, accurate, and professional support across telephone, webchat, and email.

You’ll manage your own workload, resolve incidents and service requests, and play a key role in maintaining service excellence across our network. Working in a fast‑paced, ITIL‑aligned environment, you’ll help ensure our partners receive the outstanding support they expect from Stonebridge.

What You’ll Be Doing

Delivering high‑quality support across phone, webchat, and ticketing channels
Troubleshooting platform, access, and system issues
Managing and prioritising incidents and service requests to meet SLAs
Handling complex queries and supporting escalations
Ensuring clear, professional communication with users and internal teams
Maintaining accurate ticket documentation and following ITIL‑aligned processes
Identifying recurring issues and contributing to service improvements
Supporting incident and problem management, including root‑cause analysis
Creating and maintaining knowledge articles and user guides
Assisting with UAT and release testing
Contributing to operational reporting and service performance insights

What We’re Looking For

Essential

Experience in a fast‑paced, ITIL‑aligned IT support environment
Background in service desk, helpdesk, or application support
Strong troubleshooting and problem‑solving skills
Excellent communication across phone, webchat, and email
Ability to prioritise effectively and manage competing demands
High attention to detail and strong documentation skills
Ability to work independently while contributing to a collaborative team
Able to fully satisfy the pre-employment screening process, which comprises code of conduct, right to work, identity, 5 years referencing, AML, credit screen, financial sanctions and DBS checks

Desirable

Experience in financial services or a regulated environment
Familiarity with ManageEngine ServiceDesk Plus or similar tools
Understanding of ITIL Foundation principles
Experience supporting software platforms used by mortgage or financial adviser networks

Ready to Apply?

If you’re passionate about delivering excellent support and want to be part of a growing, forward‑thinking organisation, we’d love to hear from you.

Quick apply

Refine Your Search

partner support consultant jobs in derby, eng

Partner Support Consultant

Area Sales Manager, UK

Responsible Individual (Consultant)

Property Executive Coordinator

Team Member

Account Manager, UK

Assistant Accountant

Carbon & Corporate Reporting Manager

Careers for Military Veterans and other members of the Armed Forces Community

Consultant Oncoplastic Breast Surgeon

Associate/Associate Director

Business Development Manager, Treatment Mixers (UK & I)

Freshwater Ecologist

Pre-Construction Manager

Assurance Advisor

Tekla Detailer/Draughtsperson

Consultant in Pain and Anaesthesia

Nuclear Safety Consultant

Senior Project Manager

Consultant in General Adult Psychiatry IMHT Burton

I want to receive the latest job alerts for partner support consultant in derby, eng

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