Al-Hurraya are a specialist Culturally Specific Charity. Recruitment to be undertaken and role to be delivered in accordance with Equality Act 2010 and Parity of Esteem (2012) all the protected characteristics defined within the Act. To be provided in an anti-discriminatory manner, including (but not limited to) taking into account age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or believe, sex.
The above position falls under “genuine occupation requirements” therefore only candidates from Culturally Specific backgrounds will be considered for this position.
Employees from ethnic minorities are currently under-represented in this area, we particularly welcome applications from people who are from an ethnic minority.
Service
Al-Hurraya
Job Title
Culturally Specific Specialist Navigator
Reporting to
CEO/ Operations Manager
Base
Nottingham
Hours
37 Hours per week
Monday - Friday
Salary
£24,000 - £27,000 dependent on experience
Main Job Purpose
· In accordance with the aims of the national Changing Futures programme, provide long term, personalised support and case coordination to adults experiencing severe multiple disadvantage (complex interplay of mental health, substance misuse, homelessness and offending) in Nottingham city.
· Encouraging engagement from those who typically do not engage with services, enabling them to better manage their lives through a multi-disciplinary and person-centred approach.
· Use an understanding of how Black, Asian and other minority ethnic groups experience severe multiple disadvantages to connect with individuals and provide authentically personalised approaches to support.
- To contribute information and learning to the national Changing Futures programme, to bring about positive systemic change and improve services for people who experience Severe Multiple Disadvantage within the ethnic minority communities.
· Use an understanding and experience of the diverse values and cultures of people from different ethnicities in order to connect with individuals and provide authentically personalised approaches to support.
Main Job Duties and Responsibilities
· Provide direct case support to individuals with a combination of severe multiple disadvantage (homelessness, substance misuse, mental health and offending) as experienced by individuals from ethnic minorities.
· Provide long term, personalised support and case coordination to adults experiencing severe multiple disadvantages.
· Encouraging engagement from those who typically do not engage with services, enabling them to better manage their lives through a multi-disciplinary and person-centred approach.
· Provide direct 1-1 holistic needs assessment and case support to individuals with a combination of severe multiple disadvantage (homelessness, substance misuse, mental health and offending) as experienced by people from ethnic minorities.
· Assisting individuals on their case load with all aspects of creating and support to implement relevant Personal development and support plans, this includes:
- Conduct an individual needs assessment for all survivors into the project to capture housing and support needs, health and wellbeing, risks, strengths and preferences, and any other information relevant to the delivery of the service for each person accessing the service;
- Develop a focused, co-produced action plan for each person accessing the service to set out steps to, to maintain safety and to improve health and wellbeing;
-Liaising with the Changing Futures Programme operation team and a wide range of statutory and non-statutory agencies in order to ensure holistic assessment of need and referral or signposting to appropriate services.
· Understand and enact processes and pathways in relation to safeguarding and Domestic/Sexual Violence and Abuse (DSVA).
· All aspects of preparing and implementing service user risk assessments and risk management strategies.
· Responding to referrals by carrying out initial assessments to determine eligibility for the service and support referring agencies by supporting them to complete referral paperwork where needed.
· Versatile partnership working with other agencies to ensure that appropriate and prompt assessment is carried out.
· Support partner agencies to deliver personalised responses to female beneficiaries who experience SMD.
· To provide a close working link to specialist agencies who work with ethnic minorities, including forging new and improved relationships with wider agencies focused on the needs of people experiencing SMD.
· Develop effective relationships with partner agencies involved in the delivery of the Changing Futures Programme, including workers in embedded posts in statutory agencies.
Ensure
Work with specialist and wider partners who offer and provide support to address complex needs including mental health, substance misuse and/or alcohol misuse and offending, such as Nottingham Recovery Network, Adult Social Care services, GP’s, Hospital Discharge Teams, Probation Services and specialist services for refugees, sex working offending, etc. where conducive to the aims and outcomes expected of the service
· Support partner agencies to deliver personalised and culturally competent responses to beneficiaries from ethnic minorities.
· Recognise the role of language barriers, isolation from the community and family and racial discrimination for people from ethnic minorities.
· To identify, refer and/or signpost to appropriate agencies/service, including working with those agencies to deliver a personalised response.
· Work with statutory and non-statutory agencies to refer, signpost and support access to services. This includes participating in multidisciplinary meetings with other agencies, including making referrals, attendance and contributing to care planning in order to co-ordinate a beneficiary’s network of support.
· Adhering to the principles of clinical governance by keeping timely and accurate records and attending regular training.
· Promoting the service, its ethos and benefits to potential beneficiaries, other professionals and agencies, and the wider public.
GENERAL RESPONSIBILITIES
- Identify your own development needs and actively seek opportunities to expand your knowledge, skill and experience to meet the developing needs of the service. Actively participate in the development of others.
- Pursue opportunities to inform research and evaluation locally to inform the continual development of Changing Futures Programme and long-lasting system change to bring benefit to people who experience SMD and are from an ethnic minority
· Ability to understand and take action on race issues/inequality. Supporting Changing Futures in its aim to understand and provide appropriate culturally sensitive support to beneficiaries.
- Complete any other reasonable task delegated by line management
BREADTH OF THE ROLE
The Navigator performing this role will be expected to:
· Manage a case load of beneficiaries facing Severe Multiple Disadvantage and they will need to effectively plan and manage their workload according to the needs of those beneficiaries.
· Attend and contribute to multi-disciplinary meetings for each beneficiary, in order to effectively coordinate a beneficiary’s network of support, as well as maximise communication and ease of information sharing. These meetings and any actions arising will also contribute towards a beneficiary’s support plan.
· Take flexible and solution focused approach, that will sometimes require the Navigator to respond to an immediate need, within professional boundaries.
· Undertake a large amount of work either in the community or in the homes of beneficiaries, in line with the outreach model operated by the service. The Navigator will adhere to all organisational and service lone working procedures.
· Have an awareness and understanding of the aims of the national Changing Futures Programme and will actively contribute towards its agenda of system change, as well as assisting with robust data collection.
· Be able to work in a challenging environment with other agencies/ services that may at times have differing priorities.
· Work to understand people in the context of past trauma, including the skills to gather. information sensitively and in a trauma informed way during the initial assessment period.
· Reflect on practice and actively use supervision.
· Respond calmly and constructively to challenging situations.
· Participate actively as part of the broader, multi-agency Navigator team deployed across the Changing Futures partnership.
· Liaise closely with and advise when required Changing Futures Peer Mentors assigned to support relevant beneficiaries.
Monday to Friday, 9-5pm.
Key Performance Indicators
The Navigator will be expected to demonstrate competence in the role and this will be measured by:
- Their knowledge/ experience & skills;
- Productivity and performance;
- Conduct and commitment.
The post holder will have an enhanced understanding of risk management and support planning and how it applies to the role.
The post holder will have specialist knowledge of how SMD is experienced by people from ethnic minorities and the impact of societal attitudes towards race.
Internal/External Communications
Effective partnership working is fundamental to the successful delivery of the Specialist Navigator. This includes between the partners directly involved in the delivery of the service as well as with other agencies who can provide support. The service will need to liaise regularly with a multitude of partners in order to support the individual in progressing their personalised support plan. This includes agencies focused on:
· Changing Futures Specialist Navigators and embedded post
Changing Futures Navigators
· Accommodation and housing
· Physical and mental health
· Substance misuse
· Police and probation
· DSVA and safeguarding
Person Specification
Changing Futures Values Statement
People with lived experience of SMD are central to Nottingham City Integrated Care Partnership’s Changing Futures programme. It is therefore important that your values reflect what people with lived experience of SMD want from to see from those working in the programme:
You need to be non-judgemental and understand the power and importance of kindness and showing respect in order to receive it. You need to be able to put yourself in the shoes of the people that the Changing Futures Programme will be supporting and be committed to seeing the person and not the label.
You also need to be committed to challenging inequality, understanding that inequality, including racial inequality, and experience of discrimination can have a big impact on a person’s life and on how they engage with services and the support available. You need to be willing to listen in order to really hear and understand people’s experiences, their views and ideas. You need to understand your role in empowering people to be able to make change and have control of their lives. You also need to have a real desire and willingness to learn and grow, with a commitment to your own personal development.
Overall, we are looking for someone that is clearly passionate about improving the lives of people that face severe and multiple disadvantage and who can use that passion to bring about change.
Factors
Competence level required
Where Evidenced?
Essential/Desirable
Experience
An understanding of the issues faced by people who are affected by homelessness, substance misuse, mental health, offending and domestic violence, and knowledge of all local services and agencies that can offer assistance in these matters.
A,I
E
An understanding of minority ethnic communities including values and cultures and an understanding of how SMD might be experienced differently.
Have specialist knowledge of how SMD is experienced by ethnic minorities and the impact of societal attitudes towards race
Understanding and knowledge about domestic abuse, coercive control and so called honour based violence
Experience of working with vulnerable adults.
A,I
E
Experience of working with service users to identify their needs.
A,I
D
An understanding of the impact of psychological trauma on behaviour
A commitment to strength based, needs lead, trauma informed approaches
Understand the barriers and challenges experienced by individuals who are involved with the criminal justice system
Understanding of the DASH RIC form and MARAC process
Numeracy skills equivalent to NVQ Level 2 or above [Evidence of Maths GCSE Level A-C is acceptable]
- Accurately calculates benefits with service users
- Enables service users to manage their own budgets effectively, creating payment plans with them
- Reconciles receipts, expenditure and cash transactions
A, T
E
Literacy skills equivalent to NVQ Level 2 or above [Evidence of English GCSE Level A-C is acceptable]
- Comprehends and interprets written reports, assessments or policy
- Demonstrates confidence and competence in producing support plans, formal letters and reports.
A,T
E
Knowledge of local adult and child safeguarding procedures.
A, I
E
Procedural knowledge of local authority homeless and housing assistance.
A,I
D
A NVQ level 2, or equivalent in relation to the following areas: Criminal justice and offending, Substance misuse, Mental health or Housing.
A,I
D
An understanding of the principles of clinical governance.
A,I
D
Willingness to undertake Basic first aid training.
A,I
D
Skills/Abilities - Interpersonal
Able to apply a trauma informed approach to undertake assessment, information gathering and support planning
A,I
D
Communicates with people at all levels in a polite, clear and friendly manner.
Stays calm, regardless of the situation
A,I
E
Creates excellent working relationships with other organisations & professionals.
A,I
E
The ability to Undertake negotiations and influencing decisions and actions, in relation to service user support, at multi-disciplinary meetings.
A,I
E
Listens and hears what people say.
A,I
E
Reflective skills, including openness to supervision
Skills/Abilities – Other
Demonstrates the skills to write a clear, concise, sensitive and objective support plan that recognises the ultimate aims of the beneficiary and breaks down those aims into achievable goals.
A,I,T
E
Understands the limits of their role and seeks guidance where necessary
A,I
E
Works effectively with key partners and refers onto appropriate agencies where necessary
A,I
E
Understanding and commitment to the importance of data collection, learning and evaluation.
Working requirements
There may be some requirement for evenings and weekend work.
A,I
D
Equality and Diversity
Demonstrates respect for difference and a positive attitude to diversity.
A,I
E
Ability to understand and take proactive and constructive action on issues of race/inequality
Job Types: Full-time, Permanent
Experience:
- Drug & alcohol work: 2 years (preferred)
Work Location: In person
