Job Description:
Job Description – Ambition Derby Service
Role: Ambition Derby Service Manager
Reporting to: Operations Manager
Accountable To: Head of Operations
Location: Ambition Derby Hub
Background
Intuitive Thinking Skills place a high value on the life experiences of individuals, regardless of their backgrounds. As such, all roles within the organisation are primarily focussed on fostering these experiences, supporting employees to thrive in whatever sector they are working in.
This emphasis on the skills of our workforce is primary to all other activities, as without a relevantly skilled, empowered and highly motivated workforce we will fail to support the needs and aspirations of our learners.
Job Purpose:
The Service Manager will take overall leadership and responsibility for our Ambition Derby Service, ensuring effective delivery and achievement of all the required outputs and outcomes including the management of the staff team. The development and enhancement of external relationships including with partners and other stakeholders is a core function in ensuring the retention of the contract and the identification of service improvements, new funding and new business opportunities.
The Service Managerwill play a key role in managing an integrated approach to the core functions of:
· Working with Cranstoun, other partners and Commissioners to adapt and improve services
· Managing and developing a team of Community Navigators and the Hub Administrator
· Managing KPI’S and Reporting
· Ensuring compliance with OFQUAL stipulations
· Understanding the marketplace
· Mapping locally available provision through existing directories and their own research
· Developing partnerships with existing provision providers, including developing referral pathways, support packages with appropriate processes
· Maintaining positive and pro-active relationships with partner organisations
· Establish a Derby frontline services steering group
· Identifying gaps in provisions
· Co-producing fluid service model to meet local needs
· Developing suitable methods, processes and mechanisms to fill the gaps in provision
· Integrating within Tier 3 Drug and Alcohol services to manage and maintain suitable referral numbers to the service.
· Involvement with innovation and development of the programme in response to changes in local provision, new trends, key issues, technological advancements
· Ensuring company compliance to national safeguarding standards.
· Production of information and marketing resources
· Co-ordinating and scheduling key meetings
· Working with Designated Safeguarding lead with Safeguarding matters
KEY DUTIES AND RESPONSIBILITIES
· To take the lead in the implementation and delivery of the new Ambition Derby Service
· To manage all aspects of performance and outcome, including the production of statistics, reports and analyses relating to contracts, highlighting any areas of under or over performance on activities and achievements
· Maintaining levels of Ambassador Individuals for the service to function and meet obligations to partners
· To ensure that routine and cyclical tasks are completed by assigned people
· To support the development and collation of the service evidence base through implementation of data collection structures, data collation, presentation, analysis and reporting of information.
· To liaise with partner agencies and others in building and maintaining effective relationships that support business growth and the collation of contract, performance and outcome information.
· To promote and support the mission, vision and values of the company at all times, providing a quality service and treating all those with whom they come into contact in a courteous and respectful manner.
· To be aware of and compliant with all company policies and procedures.
· Any other duties appropriate to the role as tasked by the board.
PERSON SPECIFICATION
Essential Criteria
· Experience of working within a multidisciplinary, multi-agency environment including the public, voluntary and private sector providers and commissioners.
· Demonstrate the ability to develop and maintain working relationships with a wide range of stakeholders including representatives of commissioners, purchasers, partner agencies and customers.
· Demonstrate project management skills and experience.
· Excellent organisational and interpersonal skills.
· Well-developed literacy and numeracy skills and a clear understanding of transactional analysis.
· Highly proficient in the use of software packages such as MS Dynamics, Microsoft Excel, PowerPoint and Word to interpret data and create presentations and/or reports of the highest standard.
· Hold a current driving licence and/or have access to a form of transport which will permit the applicant to meet the post requirements in full.
Desirable Criteria
· Knowledge of, and experience in delivering provision through excellent engagement methods, especially within a difficult to engage customer cohort.
· Ambitious and willing to be flexible regarding working times and locations.
· Able to develop staff and create and maintain positive team environments.
Personal Qualities
· Developing self-awareness
· Managing Yourself
· Continuing Personal Development
· Acting with Integrity
Working with Others
· Developing networks
· Working and leading within Teams
Managing Services
· Planning
· Managing resources
Targets and Outcomes
· Delivery of key output and outcome targets, ie commencements, completions, measurable cessation of negative behaviours, positive life changes ie job starts, volunteer placements etc.
Work Location: In person
Pay: £33,000.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- On-site parking
Work Location: In person
