Senior category manager Work, Jobs in Derby, Eng (with Salaries)

Subject Matter Expert (SME)
Nimbus Disability —Derby
- £29,550 a year
- Full-time
- Salesforce
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
Senior Strategic Planning Manager
OurCoop —Lichfield
- Organisational skills
- Paid training
- Annual leave
8d
Strategic Procurement Manager
AtkinsRéalis —Derby
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
Category Manager
Nottinghamshire County Council —Nottingham
- Full-time
- Customer service
8d
Senior Buyer - Reactor Vessels
Rolls-Royce SMR —Derby
- £42,000 - £55,150 a year
- Full-time
- Hybrid work
Procurement & Contract Compliance Manager
Derby City Council —Derby
- £50,269 - £53,460 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
9d
HR Advisor - 2 posts
Derby City Council —Derby
- £40,777 - £45,091 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
13d
Category Manager FTC
Molson Coors Brewing Company —Burton-On-Trent
- £47,400 - £62,160 a year
- Data analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Senior Strategic Planning Manager
Chelmsford Star Co-operative Society —Lichfield
- Organisational skills
- Paid training
- Annual leave
8d
Service Manager
Framework Housing Association —Nottingham
- £49,387 - £56,515 a year
- Full-time
- Research
- Continuous improvement
- Case management
- Annual leave
- Employee assistance programme
National Buying Manager
Aldi —Atherstone
- £63,535 - £98,050 a year
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Bakery
- Annual leave
- Sick pay
14d
Procurement Manager – Heat Exchangers
Rolls-Royce SMR —Derby
- £63,750 - £78,750 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
13h
Senior Buyer - Siteworks & Operations
Rolls-Royce SMR —Derby
- £42,000 - £55,125 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
Senior Buyer – Heat Exchangers
Rolls-Royce SMR —Derby
- £42,000 - £55,150 a year
- Full-time
- Hybrid work
Deputy Head of Government Relations - Submarines
Rolls-Royce —Derby
- Full-time
- Master's degree
- Bachelor's degree
- No degree
2d
Head of Partnerships
Blue Light Card —Leicester
- Hybrid work
- Sales
- Team management
- Leadership
- Free parking
- Annual leave
1d
Professional Services Manager - Finance Automation SaaS
Humnize —Derby
- Hybrid work
- ERP systems
- Team management
- Travel
Exams Manager
Vision West Nottinghamshire College —Mansfield
- £31,263 - £35,190 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
14d
Finance Controller
Baker Consultants —Matlock
- £28,000 - £34,000 a year
- Part-time
- Hybrid work
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
8d
Category Manager - Hard Services
Bellrock Property and Facilities Management —Leicester
- Monday to Friday
- Hybrid work
- Analysis skills
- AI
- Health & wellbeing programme
- Annual leave
Quick apply
1h

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Subject Matter Expert (SME)

Nimbus Disability
Derby

Quick apply

Job details

Permanent | Full-time
£29,550 a year
4 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
UK GDPR
Mentoring
Technical writing
Leadership

Full job description

Job Title: Subject Matter Expert (SME) – Railcard Eligibility & Appeals Specialist

1. Role Purpose

The Subject Matter Expert (SME) serves as the senior technical authority and escalation lead for national Railcard application evaluation within Salesforce CRM. Reporting directly to the Project Manager, the SME provides guidance and oversight to the team of Eligibility Assessors, ensuring consistent decision quality and rigorous standards across all application workflows.

Unlike general assessors, the SME specialises in evaluating complex, ambiguous, or borderline evidence—such as bespoke GP statements, consultant medical reports, and non-standard entitlement documentation. Additionally, the SME is responsible for adjudicating formal customer appeals and drafting clear, objective decision outcome communications, ensuring all scheme outcomes are fair, defensible, and fully compliant with eligibility frameworks.

2. Key Responsibilities2.1 Complex Evidence Evaluation & Borderline Decisioning

Evaluate complex, ambiguous, or non-standard medical and entitlement evidence referred by Eligibility Assessors (including specialist medical consultant letters, GP clinical summaries, and complex benefit awards).
Apply expert judgment to compare nuanced medical evidence against established eligibility matrices, ensuring fair and consistent outcomes.
Serve as the final technical sign-off for complex or borderline application approvals.

2.2 Formal Customer Appeals & Reconsideration

Manage, review, and determine formal applicant appeals against rejected Railcard applications.
Conduct objective secondary reviews of disputed evidence, reassessing case files without bias.
Draft comprehensive, polite, and legally defensible appeal outcome responses explaining technical decision rationales in plain English.

2.4 Salesforce Workflow & Escalation Management

Actively manage and resolve escalated case queues within Salesforce CRM, maintaining strict service level agreement (SLA) turnaround times.
Identify recurring evidence trends, common assessor queries, or system edge cases, liaising with the Project Manager to refine verification guidelines.

2.5 Compliance, Governance & Data Protection

Maintain strict compliance with UK GDPR and the Data Protection Act 2018 when handling sensitive Special Category medical data.
Ensure all evidence determinations conform to strict project non-disclosure agreements (NDAs) and national accessibility guidelines.

3. Person Specification3.1 Experience & Technical Expertise

Essential: Proven track record in handling complex case escalations, formal disputes, or appeals determination.
Essential: Proficient in using Salesforce CRM or similar enterprise case management systems to manage queues and track decisions.
Desirable: Experience in evaluating medical evidence, disability benefits documentation, or complex entitlement criteria.
Desirable: Deep understanding of disability documentation (e.g., PIP awards, DLA letters, Blue Badges, consultant reports, visual impairment certificates).
Desirable: Experience working in a back-office operations environment within a regulated or accessibility-focused service.

3.2 Key Attributes & Competencies

Advanced Medical/Evidence Literacy: Exceptional ability to interpret clinical language in GP/consultant letters and map impairment impacts against eligibility criteria.
Analytical Objectivity: High sound judgment, capable of making firm, fair, and defensible decisions on complex cases.
Communication & Technical Writing: Excellent written English skills, with the ability to articulate complex decision rationales clearly and professionally in formal appeal outcome letters.
Mentoring & Team Leadership: Supportive, patient approach when coaching and guiding Eligibility Assessors on technical queries.
High Focus & Data Security: Meticulous attention to detail and unwavering commitment to confidentiality and data protection standards.

4. Working Schedule & Shift Pattern

Contracted Hours: 37.5 hours per week.
Shift Schedule: 5 days per week scheduled between Monday and Saturday (operational daily window between 08:30 and 16:30).
Saturday Requirement: Mandatory coverage on every other Saturday (alternate Saturdays) as part of the core operational rotation.
Workplace: Office-based at Pentagon House, Derby.

Pay: £29,550.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

senior category manager jobs in derby, eng

Subject Matter Expert (SME)

Senior Strategic Planning Manager

Strategic Procurement Manager

Category Manager

Senior Buyer - Reactor Vessels

Procurement & Contract Compliance Manager

HR Advisor - 2 posts

Category Manager FTC

Senior Strategic Planning Manager

Service Manager

National Buying Manager

Procurement Manager – Heat Exchangers

Senior Buyer - Siteworks & Operations

Senior Buyer – Heat Exchangers

Deputy Head of Government Relations - Submarines

Head of Partnerships

Professional Services Manager - Finance Automation SaaS

Exams Manager

Finance Controller

Category Manager - Hard Services

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