technical account Work, Jobs in derby, eng (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Derby
- English
- Communication skills
Account Executive
Ideagen —Ruddington
- Remote
- Sales
Account Handler - Commercial & Schemes
Howden Group Holdings —Derby
- Full-time
- Hybrid work
- Negotiation
Fraud Investigator
Capital One UK —Nottingham
- Full-time
- In-person
- Work from home
Service Desk Analyst (First Line)
Sytner Group —Leicester
- Full-time
- IT
- Communication skills
- Employee discount
3d
IT Support Technician
Elevate Technology Group —Derby
- £25,000 - £30,000 a year
- Azure
- Windows
- Microsoft Office
Senior Account Manager - IDNO
E.ON Energy Solutions Ltd —Derby
- £60,601 - £74,963 a year
- Full-time
- Hybrid work
- Sales
- Leadership
- Negotiation
5d
AI Adoption Manager
Ideagen —Ruddington
- AI
- Communication skills
Digital Delivery Coordinator
University of Derby —Kedleston
- £32,260 - £41,689 a year
- Full-time
- Microsoft Excel
- University
- No degree
- Annual leave
- Employee assistance programme
5d
IT Manager
Premier UK Events Ltd —Leicester
- £40,000 - £45,000 a year
- Full-time
- English
- Computer networking
- IT
- Free parking
- Employee discount
Quick apply
3d
Account Controller
Refresco —Kegworth
Quick apply
Management Accountant - Projects & Manufacturing
Transvac Systems Limited —Alfreton
- £28,033.90 - £99,999.00 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Accounting
- Employee assistance programme
- Flexible schedule
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Derby
- £3,800 a month
- Full-time
- Sales
Quick apply
Software Service Delivery Manager
Steris —Derby
- Full-time
- Computer Science
- SQL
- Scripting
Chief Operating Officer
Flint Bishop —Derby
- Full-time
- Management
- Human resources
- Leadership
- Free parking
- Employee discount
Quick apply
Technical Instructor - Civil Engineering
University of Derby —Derby
- £32,260 - £42,689 a year
- Weekend availability
- AutoCAD
- Civil engineering
- CAD
- Annual leave
- Employee assistance programme
IT Service Desk Engineer Apprentice
QA Apprenticeships —Mansfield
- £19,000 a year
- Full-time
- No experience needed
- Windows
- IT
- Free parking
- Annual leave
Technical Compliance Engineer
Avove —Derby
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
Quick apply
Technical Sales Advisor
Daray Ltd —Swadlincote
- £30,000 - £40,000 a year
- Overtime
- Sales
- Customer service
- English
Quick apply
3d
IT Manager (IT, Cyber Security & Systems Development)
Devon and Cornwall Railways Ltd —Derby
- £50,000 - £60,000 a year
- Full-time
- Scripting
- Computer networking
- IT
Quick apply
5d

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Senior Service Desk Engineer

Zenzero Solutions
Derby

Apply Now

Job details

Permanent

Qualifications

English
Communication skills

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.

This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s).
Pluralsight Foundation role at Average, or above.
Foundation level Microsoft certification, or equivalent.
This role requires that you demonstrate the interpersonal and communication skills require to perform the role.
Fluent in English, both written and spoken.

Answer phone calls from end-users and working to resolve issues, on first contact, where possible.
Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat.
Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries.
Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards.
Ensure appropriate adherence to performance targets including KPIs and SLAs.
Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.

Apply Now

Refine Your Search

technical account jobs in derby, eng

Senior Service Desk Engineer

Account Executive

Account Handler - Commercial & Schemes

Fraud Investigator

Service Desk Analyst (First Line)

IT Support Technician

Senior Account Manager - IDNO

AI Adoption Manager

Digital Delivery Coordinator

IT Manager

Account Controller

Management Accountant - Projects & Manufacturing

JUNIOR SALES ADVISOR

Software Service Delivery Manager

Chief Operating Officer

Technical Instructor - Civil Engineering

IT Service Desk Engineer Apprentice

Technical Compliance Engineer

Technical Sales Advisor

IT Manager (IT, Cyber Security & Systems Development)

I want to receive the latest job alerts for technical account in derby, eng

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