Salary: Please state your expectations within your application
Contract: Full Time, 37.5 hours a week
Location: The City Ground, Nottingham, NG2 5FJ
Working Arrangements: On site
The Perks of the Job:
Opportunity to access tickets for events at The City Ground.
Employee Assistance Programme.
Access to high street and gym discounts.
Discount within our Club shop.
Free on-site parking.
Supporter Liaison & Representation:
Act as the Club’s appointed Supporter Liaison Officer (SLO) in line with Premier League Rules, UEFA requirements, and all related guidance.
Serve as a visible and accessible point of contact for supporters, proactively engaging with fans to understand feedback, concerns, and ideas.
Promote the needs and perspectives of supporters within the Club, ensuring the fan voice is represented in relevant decision-making processes, especially those impacting matchdays, facilities, and services.
Act as the day-to-day contact for official supporter groups, fostering positive, collaborative relationships.
In the event the Club qualifies for European competition, play an integral role in working closely with UEFA, opposition clubs, and internal stakeholders to support planning, coordination, and delivery of clear and timely supporter communications relating to European fixtures, including travel, ticketing, and matchday operations.
Matchday Experience & Delivery:
Work collaboratively with internal teams to help plan, deliver, and continuously improve the matchday fan experience.
Support the delivery of fan-facing matchday activity, including the Fan Zone, matchday presentation, and other activations.
Assist in the planning and delivery of matchday activations and initiatives that enhance atmosphere, inclusivity, and supporter enjoyment.
Participate in consultation and ongoing dialogue with supporters and relevant stakeholders such as the Safety Advisory Group (SAG), local authorities, and policing partners.
Communication & Information Sharing:
Ensure clear, timely, and accurate communication of all relevant matchday information via the Club website, newsletters, and other appropriate communication channels.
Share relevant matchday information with opposition club SLOs ahead of each home fixture and receive and disseminate information ahead of away fixtures.
Work with opposition clubs to exchange operational and supporter-related information to support safe, well-managed home and away fixtures.
Stakeholder & External Engagement:
Promote partnership working between the Club, its supporters, and key external stakeholders.
Liaise with other club SLOs and external organisations including the Football Supporters’ Association (FSA), Football Supporters Europe (FSE), UEFA, the Premier League, and other relevant bodies.
Encourage the sharing of best practice, innovation, and collaborative solutions in supporter engagement and matchday experience.
Campaigns, Compliance & Best Practice:
Participate in the delivery of Premier League and official club campaigns (e.g. Rainbow Laces, No Room For Racism, and other equality, diversity and inclusion initiatives).
Stay informed of emerging regulations, guidance, and best practice relating to supporter engagement, safety, and matchday delivery.
Contribute ideas and insight to improve fan-facing services, facilities, and engagement strategies across the Club.
Internal Collaboration:
Work closely with Operations, Safety, Communications, Commercial, and Community teams to develop and deliver projects and initiatives related to supporter experience.
Support cross-departmental collaboration to ensure a joined-up, consistent approach to fan engagement and communications.
For home matches, tasks may include:
Coordination with other matchday club staff ahead of the match (e.g.: the Safety Officer, or the Disability Access Officer)
Provision of relevant matchday information to the visiting club SLOs, in good time ahead of the match
Meeting the visiting club SLO before the match to support their requirements
Being available and contactable, before, during and after the match for any queries or feedback from defined stakeholders, including fans’ representatives
Coordinating the work of any matchday SLOs, other staff or volunteers who provide related services
Attend pre-match safety briefings, including those for Visiting Club Support staff
For away matches, tasks may include:
Contact the visiting club SLO ahead of the match to collect all relevant matchday information
Clarifying in good time the ticket allocation, travel arrangements and other policies for fans
Communication of all relevant matchday information on the club website, via newsletter and other media channels as early as possible ahead of the match
Being available and contactable, before, during and after the match for fans’ queries
Working with relevant club staff to organise away travel for fans
Meeting the home club SLO and joining pre-match safety briefings
Arranging accreditations for visiting club SLOs
Knowledge & Experience:
Strong project management, planning and organisational skills, including the ability to manage a complex network of stakeholders
Ability to communicate well to a range of audiences, and using different mediums, with oral and written skills to a high standard
Ability to work under pressure, make sound judgement calls and manage competing priorities
Ability to work collaboratively as part of a team and with external stakeholders
Ability to solve problems effectively, demonstrate resilience when faced with challenges
An understanding of and a commitment to equality, diversity, and inclusion and how they relate to the DAO role and the wider club EDI strategy
An understanding of fan engagement
Forest For Everyone
At Nottingham Forest Football Club we are committed to creating an environment where differences are respected, individuality is celebrated, everyone feels valued, supported, and included. Our goal is to ensure every member of our team can be themselves, contribute fully, and reach their potential without barriers.
Our Commitment to Equality, Diversity, Inclusion and Mental Wellbeing
As an equal opportunities employer, we welcome applications from talented people of all backgrounds regardless of age, disability, gender identity or reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, or any other characteristic protected by law.
We continue to develop policies and practices that promote equality, diversity, inclusion and mental wellbeing across our workforce. To help us measure progress and hold ourselves accountable, we ask all applicants to provide accurate diversity information during the recruitment process.
Disability Confident Committed Employer
We are proud to be a Disability Confident Committed employer, taking positive steps to attract, recruit, and support disabled people. As part of this commitment, we work hard to ensure our recruitment processes are fair, inclusive, and accessible to everyone. We are committed to offering interviews for disabled applicants who meet the essential criteria for a role and provide reasonable adjustments at every stage from the application process through to ongoing support in the workplace.
If you are likely to meet the definition of being a "disabled person" according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme. Please indicate this in your application form. The information you share with us about your health or disability will not be used in recruitment selections.
Our Commitment to Safeguarding
As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.
An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.
Health and Safety
At Nottingham Forest Football Club, we are committed to ensuring a safe and healthy working environment for all employees. In accordance with the Health and Safety at Work etc. Act 1974, you are required to take reasonable care for your own health and safety and that of others who may be affected by your actions or omissions at work. You must also cooperate with the Club's health and safety policies and procedures. Should you identify any health and safety concerns, please report them promptly to your manager or a member of the Health and Safety/Facilities team.
