service desk Work, Jobs in derby (with Salaries)

Service Desk Analyst
Sysco —Tamworth
- Full-time
- Bilingual
- Customer service
- English
Service Desk Analyst
PA Housing —Leicester
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Azure
- Microsoft Office
- Annual leave
- Employee discount
2d
Receptionist
UPP Ltd —Nottingham
- £27,279.70 a year
- Full-time
- University
- Communication skills
- Employee discount
- Life insurance
8d
Senior Service Desk Engineer
Zenzero Solutions —Derby
- English
- Communication skills
First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
5d
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
IT Support Technician
Elevate Technology Group —Derby
- £25,000 - £30,000 a year
- Azure
- Windows
- Microsoft Office
IT Service Desk Engineer Apprentice
QA Apprenticeships —Mansfield
- £18,304 a year
- Full-time
- No experience needed
- Windows
- IT
- Free parking
- Annual leave
Hire Controller
Henry Boot —Derby
- £23,533 - £35,300 a year
- Annual leave
- Employee assistance programme
Quick apply
Partner Support Consultant
Stonebridge Mortgage Solutions Limited —Derby
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Work from home
Quick apply
14d
Associate IT Support Technician
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Hotel Systems Escalation Specialist
InterContinental Hotels Group —Burton-On-Trent
- English
- Hotel
- Employee discount
7d
IT Service Desk Apprentice
QA Apprenticeships —Loughborough
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
2d
IT Systems Specialist
East Midlands Railway —Derby
- £47,000 a year
- Azure
- AWS
- Continuous improvement
9d
IT Service Desk Technician
Phenna Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Digital Service Desk Engineer
Bellrock Property and Facilities Management —Leicester
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Service Advisor
Boots —Nottingham
- £25,652.88 a year
- Part-time
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
2d
MAY - 1st Line IT Support Engineer & Retail IT Technician
BubbleIT Solutions Limited —Beeston
- £26,000 - £28,000 a year
- Azure
- Microsoft Outlook
- Software troubleshooting
Quick apply
Second Line Analyst
Computacenter —Nottingham
- Azure
- AWS
- Organisational skills
13d
IT Support
Premium Numismatics —Earl Shilton
- From £24,000 a year
- Temporary
- Hybrid work
- Software troubleshooting
- Maintenance
- Windows
- Free parking
Quick apply

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Service Desk Analyst

Sysco -
Tamworth

Apply Now

Job details

Full-time

Qualifications

Bilingual
Customer service
MCSE
English
AWS
Swedish
ITIL
IT support
Computer networking
ServiceNow
Communication skills

Full job description

Full-time

Tamworth - Remote

Competitive

39hrs per week

Job Description

Service Desk Analyst - Swedish Speaking
UK and Ireland

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.

*This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish*

Key Responsibilities

Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
Deliver excellent customer service and professional support
Escalate or reassign unresolved incidents to appropriate teams
Analyse and resolve hardware/software issues using standard tools and methods
Document case details clearly in ServiceNow, including steps taken and customer impact
Meet/exceed defined performance metrics including CSat and QA standards
Continuously build knowledge of company-specific products and services
Create/update knowledge articles to support First Call Resolution and self-service
Participate in after-hours and on-call rotations to ensure 24/7 support coverage
Complete training objectives and uphold Sysco’s Mission and Values

Skills and Experience

Good experience in a Service Desk or similar IT support environment
Experience using ServiceNow ITSM workflows
Strong customer service, listening, and communication skills
Bilingual - English and Swedish (required)
Detail-oriented with solid judgment and initiative
Ability to troubleshoot and resolve technical issues independently
Knowledge of Microsoft Office365 and standard network tools
Ability to work remotely and as part of a team
Familiarity with ITIL principles

Education and Certifications

Degree or equivalent experience preferred
ITIL V4 / ITSM certification preferred
AWS and Microsoft MCSE certifications are a plus
Proficient in Microsoft Office365

Location: Tamworth, England

Additional Information

At Sysco International everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.

Apply Now

Refine Your Search

service desk jobs in derby

Service Desk Analyst

Service Desk Analyst

Receptionist

Senior Service Desk Engineer

First Line Analyst 3

IT Operations Support Analyst

IT Support Technician

IT Service Desk Engineer Apprentice

Hire Controller

Partner Support Consultant

Associate IT Support Technician

Hotel Systems Escalation Specialist

IT Service Desk Apprentice

IT Systems Specialist

IT Service Desk Technician

Digital Service Desk Engineer

Customer Service Advisor

MAY - 1st Line IT Support Engineer & Retail IT Technician

Second Line Analyst

IT Support

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Full-time

Tamworth - Remote

Competitive

39hrs per week

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