Career coach Work, Jobs in Dereham, Nfk (with Salaries)

Customer Services Manager
Bromford Flagship Livewest —Dereham
- £38,352.63 a year
- Full-time
- Management
- Customer service
- Microsoft Office
14d
Regional Head of Supported Living Operations
Sanctuary Group —Norwich
- £71,155.30 a year
- Full-time
- Project management
- Continuous improvement
- Driving
- Annual leave
- Employee assistance programme
Quick apply
10d
Assistant Manager
Hemstocks Jewellers —Wymondham
- Full-time
- In-person
- Leadership
- Communication skills
- Store discount
- Employee discount
Quick apply
6d
Development Coach
NANSA —Norwich
- £12.83 an hour
- Part-time
- Customer service
- Travel
- Mentoring
- Free parking
- Bereavement leave
Quick apply
7d
Management - Management Trainee
Schuh —Norwich
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
Specialist Support Coach - Housing
Orbit Group —Norwich
- £29,000 - £32,137 a year
- Leadership
- Communication skills
12d
Luxury Jewellery Retail Supervisor
Bullens Jewellers —Norwich
- Full-time
- Sales
- Supervising experience
- Organisational skills
- Store discount
- Employee discount
Quick apply
6d
Production Leader
Elis —Fakenham
- £33,000 - £35,000 a year
- Hospitality
- Hotel
- No degree
- Employee assistance programme
Residential Therapeutic Practitioner
Compass Children's Homes —Thetford
- Up to £38,000 a year
- Full-time
- Childcare
- Experience working with children
- Travel
- Annual leave
Customer and Trading Manager - Online
Sainsbury's —Norwich
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Barista
Starbucks —Norwich
- Weekend availability
- Store discount
- Employee assistance programme
Assistant Store Manager - Norwich
LEGO —Norwich
- Annual leave
- Employee discount
10d
Shift Manager
Kinnerton Confectionery —Fakenham
- £40,800.00 - £45,009.54 a year
- Full-time
- Leadership
10d
Customer Team Leader
Co-op —Attleborough
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
14d
Customer and Trading Manager - Nightshift
Sainsbury's —Norwich
- From £31,450 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
20h
Retail Store Manager
The Works —Sheringham
- Retail management
- Leadership
- Employee assistance programme
- Employee discount
11d
Corporate Finance Manager/Associate Director
FRP Advisory Group —Norwich
- Full-time
- Business development
- Analysis skills
- Presentation skills
Quick apply
Ganger
Kier Group —Norwich
- Part-time
- Hybrid work
- Flexible schedule
6d
Senior Financial Accountant
Lotus UK Manufacturing —Norwich
- Hybrid work
- Continuous improvement
- Annual leave
- Employee discount
Contract Manager
Churchill Group —Norwich
- £16 an hour
- Customer service
- English
- Communication skills
- Employee discount

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Customer Services Manager

Bromford Flagship Livewest
Dereham

Apply Now

Job details

Full-time
£38,352.63 a year
14 days ago

Qualifications

Management
Customer service
GCSE
Microsoft Office
NVQ
Communication skills

Full job description

Do you have experience leading and developing teams within a customer service or contact centre environment? Are you confident using data, KPIs, and performance measures to drive service improvements? Are you passionate about delivering excellent customer experiences while coaching others to succeed?

We're looking for an experienced and people-focused Customer Services Manager to lead, inspire, and support a team of Customer Services Advisors. This is an exciting opportunity for a passionate customer service professional who thrives on developing people, delivering exceptional service, and driving continuous improvement.

This is a pivotal leadership position where you'll play a key role in supporting our customers, driving service excellence, developing talented teams, and contributing to the successful integration and ongoing evolution of our customer services function. If you're passionate about people, performance, and putting customers at the heart of everything you do, this is your opportunity to be part of a transformative period in our journey.

Location: Dereham

Hours: Full Time - 37 hpw - Monday to Friday worked on a 2 week rotation

Contract: Permanent

Please note 2 week rotation is - Week 1 08:00 - 16:30, Week 2 10:00 - 18:30

What You'll Be Doing

Lead, motivate, and develop a team of Customer Services Advisors to deliver exceptional customer experiences.
Manage day-to-day service operations and ensure performance targets are achieved.
Coach and support colleagues to build confidence, capability, and service excellence.
Work closely with Operations Managers and wider teams to deliver service improvements and support organisational change.
Monitor service performance through KPIs, reporting, and analysis to identify opportunities for improvement.
Use customer insights and operational data to drive continuous improvement initiatives.
Promote best practice and create a positive, high-performing team culture.

What You'll Bring

Previous experience in a customer service, contact centre, or service management role.
Proven people management and coaching experience.
Strong communication and stakeholder management skills.
Ability to manage performance and remain calm under pressure.
Experience analysing data and using insights to improve service delivery.
Good working knowledge of Microsoft Office applications.
A proactive mindset with a passion for continuous improvement and customer satisfaction.

Qualifications

GCSE (or equivalent) in Maths and English.
NVQ Level 2 in Customer Service or equivalent relevant experience.

For full details about the role and its responsibilities, click here to view the Customer Service Manager - The Part I Play document.

What You'll Gain

Opportunity to lead and develop a dedicated customer service team.
A role where your ideas and leadership will directly influence service improvements.
Ongoing professional development and career growth opportunities.
Exposure to wider business functions and the opportunity to build strong cross-functional relationships.

What We Offer

Competitive salary - £38352.63 per annum
25 days holiday + Bank Holidays (increasing to 28 days after 5 years service)
Family Friendly policies
Health and Wellbeing support

For full benefit details, click here.

How to apply

To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.

Important information

Closing Date: 2nd August 2026 (Midnight)

First Interview Dates: 11th and 12th August - King Street office, Norwich

About Us
Flagship Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040.

Apply Now

Refine Your Search

career coach jobs in dereham, nfk

Customer Services Manager

Regional Head of Supported Living Operations

Assistant Manager

Development Coach

Management - Management Trainee

Specialist Support Coach - Housing

Luxury Jewellery Retail Supervisor

Production Leader

Residential Therapeutic Practitioner

Customer and Trading Manager - Online

Barista

Assistant Store Manager - Norwich

Shift Manager

Customer Team Leader

Customer and Trading Manager - Nightshift

Retail Store Manager

Corporate Finance Manager/Associate Director

Ganger

Senior Financial Accountant

Contract Manager

I want to receive the latest job alerts for career coach in dereham, nfk

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