Customer service representative (norwich) Work, Jobs in Dereham, Nfk (with Salaries)

Claims & Customer Support Advisor
Enjoy Travel Technology Ltd —Norwich
- £25,000 a year
- Full-time
- Remote
- Customer service
- Computer literacy
- English
- Free parking
- Annual leave
Quick apply
Customer Service Representative (Norwich)
Wipro Limited —Norwich
- Computer literacy
- Presentation skills
- Financial services
8d
Production Planner/Customer Services Representative
Amcor —Norwich
- Full-time
- English
- Microsoft Office
- Administrative experience
13d
Customer Service Advisor - Energy
The AF Group Ltd. —Norwich
- Up to £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
Customer support Consultant
Epos Now —Norwich
- £25,396 - £27,000 a year
- Full-time
- Hospitality
- Google Suite
- Customer service
- Free parking
- Annual leave
Multi-drop Driver/Customer Service Assistant
Travis Perkins —Norwich
- Weekend availability
- Customer service
- Driving
- Employee discount
Customer Service Advisor
Connells Group —Norwich
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
Quick apply
1d
Customer Services Assistant - Instore Bakery
Chelmsford Star Co-operative Society —Norwich
- £12.75 an hour
- Bakery
3d
Customer Services Assistant
Chelmsford Star Co-operative Society —Norwich
- £12.75 an hour
3d

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Claims & Customer Support Advisor

Enjoy Travel Technology Ltd
Norwich

Quick apply

Job details

Permanent | Full-time
£25,000 a year

Benefits

Free parking
Annual leave
Company pension
On-site parking

Qualifications

Customer service
Computer literacy
GCSE
English
Microsoft Office
Organisational skills
Clerical experience
Phone etiquette
Communication skills

Full job description

Job description

EnjoyTravel.com a well respected online travel website specialising in Car Rental and Airport Car Parking is looking for a new addition to their team.

Following continued business growth and the onboarding of new contracts, we are looking for a Claims & Customer Support Advisor to join our team.

This is a fully remote position. However, you may be required to attend our Norwich office approximately once per month for meetings, training or team events. Reasonable notice will be provided.

This is an excellent opportunity for someone who is organised, detail orientated and enjoys resolving customer issues. You will be responsible for handling customer enquiries and claims from start to finish, ensuring a professional and efficient service is delivered at all times.

You Will:

Handling incoming customer emails and support tickets.
Investigate and process customer claims accurately and efficiently.
Resolving queries and complaints in a professional and timely manner.
Liaise with suppliers and internal departments to investigate and resolve customer issues.
Maintain accurate records of all customer interactions and claim outcomes.
Escalate complex cases where appropriate.
Ensure all work is completed in line with company procedures and service standards.

About You:

Excellent written and spoken English.
Strong attention to detail.
Excellent organisational skills.
A calm, patient and professional approach.
The ability to work independently while managing multiple tasks.
Good computer literacy and confidence using web-based systems.
Previous customer service experience (minimum one year)
Previous claims handling experience is desirable but not essential.

Hours: Monday to Friday: 09:00 to 5:30pm with one hours unpaid lunch break.

This is a full time position with fixed working hours.

Job Types: Full-time, Permanent

Salary: £25,000.00 per year

Benefits:

Fully remote working
Company pension
Full training provided
28 days annual leave (including Bank Holidays)

Schedule:

Monday to Friday

Remote role with in office training.

Work Location: Work from home

Reference ID: ETT017

Job Types: Full-time, Permanent

Pay: £25,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Education:

GCSE or equivalent (required)

Experience:

customer service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: Remote

Quick apply

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customer service representative (norwich) jobs in dereham, nfk

Claims & Customer Support Advisor