Motor vehicle service advisors Work, Jobs in Dereham, Nfk (with Salaries)

Service Advisor
SLM Group Ltd —Norwich
- Up to £39,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
10d
Aftersales Manager
Read Hyundai King's Lynn —King's Lynn
- Up to £55,000 a year
- Full-time
- Management
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Quick apply
5d
Service Advisor
Richard Nash Cars Ltd —Norwich
- £31,000 - £34,000 a year
- Full-time
- Sales
- Customer service
- Driving
- Employee discount
Quick apply
Aftersales Advisor
Desira Group PLC —King's Lynn
- £30,000 - £33,000 a year
- Full-time
- Customer service
- Driving
- In-person
- Annual leave
- Employee discount
Quick apply
10d

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Service Advisor

SLM Group Ltd -
Norwich

Quick apply

Job details

Permanent | Full-time
Up to £39,000 a year
10 days ago

Benefits

Store discount
Health & wellbeing programme
Additional leave
Company pension
Employee discount
Car scheme

Qualifications

Driving Licence
Customer service
Automotive service
Communication skills
Mechanical knowledge

Full job description

Salary: £39,000 OTE (£24,000 basic salary)
Exciting SLM Group benefits package!
Site: SLM Toyota Norwich

We are looking for someone friendly and pro-active to join our Toyota Norwich Service team.

About the Role:

SLM Toyota Norwich has adopted a collaborative Customer Consultant approach to provide a continuous customer journey through the vehicle sales and aftersales processes. We are looking for someone to join as a Service-focused Customer Consultant.

The ideal candidate will be customer-focused with a calm attitude to guide the customer throughout their aftersales journey, from booking in their vehicle to liaising with them until their vehicle is ready to collect. Our Service team work alongside our busy Toyota workshop team who carry out vehicle services, MOTs, and repairs, to ensure our customers receive excellent customer service. We all know there can be a few surprises with cars, so showing initiative and understanding is key to ensure customer satisfaction.

This is a fast-paced customer-facing environment, so a friendly, outgoing personality is needed to welcome our customers and provide support to our Sales team.

Our Service team works Monday to Saturday 7:30am to 6:30pm on a 4-day rota, with Sundays off and a 5-day break every 3 weeks.

Key Responsibilities:

Welcome SLM Toyota Norwich customers and build a rapport to qualify customer needs
Agree the details of the work to be carried out with the customer
Liaise with the workshop team to deliver agreed jobs set
Update the customer throughout their aftersales journey, and ensure customer satisfaction on completion
Work as a full member of the dealership team

What We’re Looking For:

Previous service experience is preferrable
Excellent customer service skills
Adaptable and pro-active attitude
Ability to use own initiative and problem solve to create customer satisfaction
Comfortable using digital tools and systems
Full UK driving licence

Benefits of joining SLM Toyota Norwich:

Health care
Mental and physical health support provided by BEN
Additional holiday for extended service
Birthday off
Retail offers and vouchers
Eligibility to join our car scheme (after a qualifying period)
Free MOT for employees
Opportunity to progress and develop through Toyota training courses
Discounted aftersales, service, repairs and parts
Company pension scheme

Apply now to join our Toyota Service team!

Pay: Up to £39,000.00 per year

Benefits:

Additional leave
Company pension
Employee discount
Health & wellbeing programme
Store discount

Experience:

Automotive service: 1 year (preferred)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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motor vehicle service advisors jobs in dereham, nfk

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