About Carelift Services Ltd
Carelift Services Ltd is a family-run business providing specialist lift services, including servicing, reactive maintenance, and installation works. We pride ourselves on delivering a reliable, personal, and high-quality service to our clients. (Check out our reviews- you will see for yourself!)
As a growing company, we place strong emphasis on looking after our staff, fostering a supportive working environment, and building long-term careers. Due to continued growth and expansion, we are now looking to add an Operations Coordinator to our team- and we are very excited to have someone else join our team!
Role Overview
We are seeking a proactive and highly organised Operations Coordinator to support the day-to-day office and operational functions of the business. This role is central to ensuring our engineers are effectively scheduled and supported across servicing, reactive maintenance, and installation works.
The successful candidate will be office-based in Norwich (or be willing to commute), must be able to drive, and will work closely with engineers, management, and clients to ensure smooth operational delivery.
Key Responsibilities
- Coordinate and schedule engineers for:
- Planned service and maintenance
- Reactive and emergency call-outs
- Installation projects
- Act as a key point of contact between engineers, clients, and internal teams
- Monitor job progress and adjust schedules as required
- Maintain accurate records of jobs, schedules, and engineer availability
- Assist with general office administration and operational support
- Handle incoming calls and emails professionally and efficiently
- Support compliance, documentation, and reporting as required
- Occasionally travel to sites or provide support to engineers when needed
- Participate in occasional on-call across weekends and evenings (you do not have to be at home for this, a long as you have your mobile to hand and can access our works app and answer a phone call where you are.)
Skills & Experience
- Previous experience in operations, scheduling, coordination, or administrative role (engineering or service-based environment preferred)
- Strong organisational and time management skills
- Ability to prioritise workload in a fast-paced environment
- Confident communicator, both written and verbal
- Good IT skills, including Microsoft Office (experience with scheduling systems is an advantage)
- Able to work independently while also working closely as part of a team
- Post Code knowledge of East Anglia
Essential Requirements
- Full UK driving licence
- Ability to work office-based in Norwich
- Reliable, professional, and detail-oriented approach
Desirable
- Experience working with field-based engineers or technical teams
- Knowledge of servicing, maintenance, or installation scheduling
- Familiarity with compliance or service reporting systems
What We Offer
- A friendly, supportive working environment within a family-run company
- A business that genuinely values and looks after its staff
- Opportunity to be part of a growing company with long-term prospects
- Competitive salary (dependent on experience)
- Training and development opportunities
- Performance Based Quarterly Bonus
- Gym membership (or fitness / health based membership) For example this could be used for a Pilates membership instead if you’d prefer.
- Paid Team Days Out! Work hard, play hard! These are always normally within working hours (unless we’re going for a Curry!) So far, we have done escape rooms, a summer fishing day, shooting, go karting and more!
As we expect to receive a high number of applications for this role, we will only be progressing candidates who have relevant experience and who have taken the time to send a cover letter telling us a little about themselves and why they feel they would be a great fit for our company and team.
Please note, direct applicants only — no recruitment agencies please.
Job Types: Full-time, Permanent
Pay: £26,000.00-£31,000.00 per year
Benefits:
- Casual dress
- Gym membership
- On-site parking
Licence/Certification:
- Driving Licence (required)
Work Location: In person
