2nd line support Work, Jobs in Derry, Nir (with Salaries)

1st Line IT Support Technician
Switch Business Systems Limited —Derry
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Computer networking
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13d

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1st Line IT Support Technician

Switch Business Systems Limited
Derry

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Job details

Permanent | Full-time
£25,000 - £30,000 a year
13 days ago

Qualifications

Microsoft Windows Server
ConnectWise
TCP
Driving Licence
Azure
Customer service
Technical support
Firewall
DHCP
CompTIA Network+
Computer networking
DNS
SharePoint
TCP/IP
CompTIA Security+
Communication skills
Active Directory
Intune
Help desk
VPN

Full job description

Role Overview:

We are seeking a skilled and customer-focused Technical Support Agent to join our dynamic MSP team. The ideal candidate will have hands-on experience supporting Microsoft 365, Azure, networking infrastructure, IT security, and hardware diagnostics. This role involves both remote and on-site support, ensuring our clients receive top-tier technical assistance and proactive solutions.

Key Responsibilities:

Provide 1st and 2nd line technical support to clients via phone, email, remote tools, and on-site visits.
Troubleshoot and resolve issues related to:
Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, Intune)
Microsoft Azure (VMs, AD, AVD, networking, security)
Networking (firewalls, routers, switches, VPNs, DNS/DHCP)
IT Security (endpoint protection, MFA, compliance policies)
Hardware (PCs, laptops, printers, servers, peripherals)
Perform routine maintenance, patching, and monitoring of client systems.
Assist with onboarding/offboarding processes and user account management.
Document issues, solutions, and procedures in the ticketing system.
Participate in project deployments and migrations.
Travel to client sites for installations, troubleshooting, and audits as required.

Required Skills & Experience:

2+ years in a technical support or helpdesk role, preferably within an MSP.
Strong knowledge of Microsoft 365 and Azure environments.
Solid understanding of networking fundamentals (TCP/IP, VLANs, firewalls).
Experience with Windows Server, Active Directory, and Group Policy.
Familiarity with security best practices and tools.
Proficient in diagnosing and resolving hardware issues.
Excellent communication and customer service skills.
Demonstrated ability to manage multiple priorities independently, coupled with a proactive approach to workload and support delivery.

Desirable Qualifications:

Microsoft certifications (e.g., MS-900, AZ-104, MD-102)
CompTIA Network+ / Security+
Experience with RMM tools and PSA systems (e.g., NinjaRMM, HALO, ConnectWise)
Driving license and access to a vehicle

What We Offer:

Competitive salary and benefits package
Ongoing training and certification support
A collaborative and supportive team environment
Opportunities for career progression within a growing MSP

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Work Location: In person

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