Job Ref: GAL1028
Branch: Roe Valley Resort
Location: Roe Valley Resort , Londonderry
Salary/Benefits: £13.02 per hour starting + benefits including dine for free in our restaurants, reduced room rates, private healthcare and more
Contract type: Permanent
Hours: Full Time
Hours per week: Full-time and part-time on 3/5 days out of 7, including weekend work. Shift patterns are varied, early morning/daytime and evenings.
Posted date: 01/06/2026
Closing date: 14/06/2026
JOB TITLE: Leisure Receptionist/ Attendant – Roe Valley Resort
JOB REFERENCE: LREC 06/26
REPORTING TO: Rooms Division Manager
HOURS: Full-time and part-time on 3/5 days out of 7, including weekend work. Shift patterns are varied, early morning/daytime and evenings).
LOCATION: Roe Valley Resort
SALARY: £13.02ph starting
About the role:
As a Leisure Receptionist/Attendant, you will focus on maintaining the Spa front-of-house systems and procedures, maximising sales, and ensuring high customer service standards are always maintained aswell as making sure the changing areas are clean, stocked, and tidy for the arrival of our Spa guests.
We pride ourselves on delivering a very high level of customer care, knowledge, and a friendly attitude. We strive to ensure all guest experiences are seamless and guest expectations are met with excellent customer service.
If you are seeking to progress in your career and join an award-winning, supportive team then we would love to hear from you!
Job Description:
The main duties include but are not limited to:
Reception Administration
- Managing bookings and reservations through the Leisure and Spa booking systems ensuring accuracy at all times.
- Welcoming guests and members to the Leisure Club and Spa in a friendly and professional manner.
- Dealing with guest queries and ensuring the guest experience is seamless from arrival to departure.
- Handling all client enquiries via phone, email, online platforms, and face-to-face.
- Processing payments, producing invoices, and handling monies accurately.
- Maintaining a strong knowledge of all resort services, facilities, treatments, and activities in order to assist guests effectively.
- Identifying and maximising sales opportunities, including spa treatments, memberships, and retail products.
- Supporting the promotion of leisure and spa services where appropriate.
Leisure Attendant Duties
- Assisting with the smooth running of the Leisure facilities during each shift.
- Ensuring changing areas, spa reception areas, and leisure spaces are clean, stocked, safe, and well presented at all times.
- Carrying out routine cleaning, tidying, and replenishment duties across leisure and spa areas as required.
- Assisting spa guests throughout their journey, including directing or escorting guests to treatment areas where required.
- Supporting the preparation of laundry, robes, towels, and changing facilities for guest use.
- Monitoring and maintaining the presentation and cleanliness of leisure areas throughout the day.
Guest Experience Retail
- Promoting and assisting with the sale of retail products available within the spa and leisure areas.
- Providing basic product knowledge to guests and assisting with retail enquiries.
- Supporting the team in delivering a high-quality leisure and spa experience for all visitors.
Facilities Supervision
- Assisting in the supervision and safe operation of leisure facilities, including family and recreational areas such as the children’s arcade where required.
- Supporting the team in managing guest flow within the leisure areas to ensure a safe and enjoyable environment for all guests and members.
- Ensuring all health and safety procedures are followed and that any issues are reported promptly.
Team Support
- Working closely with the Leisure, treatments and wider Resort teams to support daily operations.
- Carrying out front and back-of-house procedures as per the daily checklists.
- Assisting with general operational duties as required to support the smooth running of the department.
- Undertaking additional duties as reasonably requested by management.
The Person:
Essential Criteria, applicants must have;
- At least 6 months’ experience working in a dynamic, environment in a customer-facing role.
- Proven experience of multi-tasking various job duties in a fast paced environment.
- A good customer service background.
- Confident administrative and IT skills to include word and excel.
- Have a keen interest in beauty, fitness, or the well-being industry.
- Strong interpersonal and communication skills.
- Warm, friendly, and energetic with great pride in your overall appearance.
- A flexible work approach and be available to work weekdays and weekends.
- A warm, friendly, and energetic with great pride in your overall appearance.
- Experience or an interest in the hospitality industry.
Desirable Criteria;
- Previous experience working as a Receptionist.
- Previous experience working in a spa environment.
- Experience or an interest in the hospitality industry
- Sales Experience
Perks of the job!!
We’re?passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want?to extend your knowledge, Galgorm Collection can offer you?an?endless?amount?of opportunities. Why work for us? Click here to find out more! https://www.galgorm.com/why-work-with-us.html
We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.
Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please contact [email protected]
GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS
Join Our Team at Roe Valley Resort
Set amidst the stunning Roe Valley Country Park in Limavady, County Derry-Londonderry, our resort is more than just a destination—it’s a vibrant workplace where hospitality meets excellence. Overlooking our own 18-hole golf course, we offer guests unforgettable experiences, and we need passionate individuals to help make that happen.
As part of our team, you’ll contribute to creating family getaways, golfing breaks, and romantic escapes. Our facilities include a family pool, jacuzzi, sauna, steam room, and an adventure playground, as well as an arcade and helter skelter. We even offer unique experiences like inflatable jet skis and mini 4x4 driving for kids. Every day brings opportunities to delight guests and make lasting memories.
We have 118 guestrooms and three dog-friendly residences, plus two fantastic dining venues: the Coach House and Fratelli, our Italian restaurant where kids build their own pizzas. Whether you’re greeting guests at reception, preparing delicious meals, or ensuring our leisure facilities run smoothly, your role will be key to delivering exceptional service.
Working here means joining a supportive team that values creativity, professionalism, and growth. You’ll enjoy a dynamic environment with opportunities to learn new skills, advance your career, and be part of a resort that locals and visitors love. If you’re enthusiastic, customer-focused, and ready to make a difference, we’d love to hear from you.
Why Work With Us?
- Be part of a renowned resort in a beautiful location.
- Enjoy a variety of roles across hospitality, leisure, and guest services.
- Access training and development opportunities.
- Join a team that takes pride in creating unforgettable experiences.
Start your journey with us today—help us welcome guests and create memories that last a lifetime!
