It engineer Work, Jobs in Desborough, Nth (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
- Time management
Technical Support Engineer
Avonnex Limited —Market Harborough
- £24,420 - £26,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Travel
- Free parking
Quick apply
14d
Technical Support Engineer
ACS Hireonline —Northampton
- Up to £40,000 a year
- Remote
- Customer service
- Maintenance
- Continuous improvement
6d

More jobs to discover

Find similar jobs that you might be interested in.

Technical Support Engineer
Avonnex Limited —Market Harborough
Assist customers with setup, configuration, and troubleshooting for both software and hardware installations. *Clean driving license* and ability to travel with…
£24,420 - £26,000 a year
Quick apply
14d
Technical Support Engineer
Global Observatory Solutions —Birmingham
We are seeking a Technical Support Engineer to provide technical assistance, troubleshoot system issues, and ensure excellent support for customers and internal…
£3,200 - £4,500 a week
Quick apply
4h

I want to receive the latest job alerts for it engineer in desborough, nth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it engineer jobs near desborough, nth

Technical Support Engineer jobs in Market Harborough

Technical Support Engineer jobs in Birmingham

Graduate Engineer jobs in Aberdeen

Technical Support Engineer jobs in Milton Keynes

System Engineer jobs in London

Mechanical Design Engineer jobs in London

Legal Support Assistant jobs in London

Software Engineer jobs in Oxford

Technical Support Engineer jobs in Portsmouth

Technical Support Engineer jobs in Doncaster

Technical Support Engineer jobs in Warwick

Help Desk Engineer

PCS Business Systems -
Kettering

Apply Now

Job details

Qualifications

MCP
Customer service
IT support
Communication skills
Time management
Information Technology

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

Have previous Managed Service Provider experience.
Preferable to have a relevant degree or similar vocational qualification (IT).
Required to work on a shift rota.
MCP Certified, but not essential.
Minimum of two years’ technical experience in an IT support environment.
Proficiency working knowledge and experience of a Microsoft environment.
Respond quickly, under pressure to a fluid and evolving problem.
Ability to switch from one task to another quickly and efficiently.
Able to work on fast moving, challenging and unique business problems.
Resilient and resourceful able to manage your own workload
Excellent time management skills and the ability to meet deadlines.

Competitive salary
Monthly ServiceDesk Award Bonus
Positive Feedback Bonus
Exam Bonuses
23 days holiday entitlement plus Bank Holidays
Training and development opportunities
Casual work attire
Remote working available

APPLY NOW

At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

Name

Email Address

Phone Number

Tell us about yourself:

Submit

Apply Now

Refine Your Search

it engineer jobs in desborough, nth

Help Desk Engineer

Technical Support Engineer

Technical Support Engineer

More jobs to discover

I want to receive the latest job alerts for it engineer in desborough, nth

Explore jobs in more locations

APPLY NOW

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

Jobseeker tools

Employer Tools

Browse

Stay Connected