Senior engineering manager Work, Jobs in Desford, Lec (with Salaries)

Service Delivery Manager
Cameo —Barwell
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- In-person
- Life insurance
Quick apply
9d
Senior Manager, Supply Chain Operations - South
CHEP —Birmingham
- Full-time
- Hybrid work
- Travel
- Human resources
- In-person
- Employee assistance programme
Quick apply
Senior Engineering Operations Manager
Ocado Logistics —Tamworth
- Full-time
- Maintenance
- Continuous improvement
- Employee assistance programme
- Employee discount
Senior Mobilisation Manager
Rolls-Royce SMR —Derby
- £71,000 - £93,187 a year
- Full-time
- Hybrid work
- Project management
- No degree
- Travel
7d
Senior Manager Service Operations UK & Benelux & Scandics (m/w/d)
Kelvion Holding GmbH —Atherstone
- English
- Travel
- Leadership
Quick apply
Operations Manager
Shawpak —Derby
- Full-time
- Microsoft Outlook
- Computer literacy
- Leadership
- Free parking
Quick apply
Senior Strategic Account Manager - Energy & Utilities
The Manufacturing Technology Centre —Coventry
- £75,000 - £85,000 a year
- Full-time
- Business development
- Bachelor's degree
- IT
Quick apply
Senior Partner Manager
Blue Light Card —Leicester
- Hybrid work
- Financial services
- Free parking
- Annual leave
9d
Head of Engineering - Rides Maintenance
Drayton Manor Resort Ltd —Tamworth
- Full-time
- Maintenance
- Resort
- Free parking
- Employee assistance programme
Quick apply
Senior BDM - Defence
Frontier Resourcing —Leicester
- £60,000 - £100,000 a month
- Full-time
- Hybrid work
- Business development
Quick apply
Head of Engineering
Ideagen —Ruddington
8d
Senior Business Development Manager
The Manufacturing Technology Centre —Coventry
- £75,000 - £85,000 a year
- Full-time
- CRM software
- Sales
- Engineering
Quick apply
10d
Quality Manager
Wiltech Acoustics LTD —Loughborough
- £50,000 - £55,000 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
Electrical & Mechanical Engineering Manager
Baker Hughes —Ashby-De-La-Zouch
- Full-time
- Leadership
- Communication skills
- Life insurance
6d
High Growth Service Manager
WMGC —Coventry
- £85,000 a year
- Hybrid work
Programme Manager
The Manufacturing Technology Centre —Coventry
- Up to £65,000 a year
- Full-time
- Engineering
- Business
- Leadership
Quick apply
8d
General Manager
First Bus —Leicester
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
General Foreperson
Omexom UK —Nottingham
- First Aid Certification
- Organisational skills
- Communication skills
Senior Project Manager
Turner & Townsend —Derby
- Full-time
- Engineering
- Project management
Quick apply
Senior Engineering Manager - .NET, AWS, AI
Experian —Nottingham
- Full-time
- Hybrid work
- AWS
- Mentoring
- Agile
- Annual leave
Quick apply
4d

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Service Delivery Manager

Cameo -
Barwell

Quick apply

Job details

Full-time
£40,000 - £50,000 a year
9 days ago

Benefits

Company events
Life insurance
On-site parking

Qualifications

Technical support
Computer networking
IT
Root cause analysis
Communication skills
Negotiation

Full job description

Role Summary:

The Service Delivery Manager is a super important, high profile role. Fully responsible for managing, planning, and executing the delivery of all services to every customer, from start to finish. This job is absolutely key to the company's success and reputation because it directly controls how good, fast, and dependable our services are.

The number one priority for the Service Delivery Manager is to make sure all services are delivered as efficiently and reliably as possible. On top of that, they must consistently meet, and actively aim to beat, all Service Level Agreements (SLAs). This dedication goes beyond just sticking to the contract; it’s about making sure we always meet, and try hard to exceed, for our customers.

Key Responsibilities and Core Function:

Service Oversight and Customer First

Holds ultimate responsibility for the quality, consistency, and efficiency of all services delivered to customers. This includes managing the entire service lifecycle, from deployment and ongoing operation to continual improvement.

Collaboration:

Acts as the primary service contact, leading collaboration with a diverse set of stakeholders. This includes internal technical teams (e.g., engineering, operations), sales and account management,

Customer Relationship Management:

Serves as a senior point of escalation and strategic partner for customers, fostering strong relationships based on trust and demonstrated competence in service delivery.

Problem Resolution and Technical Translation:

The role demands a robust fusion of advanced technical expertise and sophisticated coordination capabilities. A core duty is the proactive ownership and resolution of service impediments, major incidents, and systemic issues. This involves the critical ability to analyse and translate complex, intricate IT challenges, performance metrics, and technical issues into clear, definitive, and understandable business resolutions and actionable plans for both technical and non-technical audiences.

Operational Excellence:

Drives continuous service improvement initiatives, focused on enhancing service delivery processes, optimising resource allocation, and implementing best practices for operational efficiency and customer satisfaction.

Essential Duties and Responsibilities

Service Delivery and Customer Relationship Management

Manage the comprehensive, end-to-end delivery of services to our customers, ensuring SLA adherence and customer first mindset
Cultivate and maintain robust relationships with key customers, serving as the principal point of contact for service related matters.
Establish and sustain strong, trusted relationships with customers through a deep understanding of their challenges, strategic business objectives, and technical requirements.
Coordinate and chair regular service review meetings and ad-hoc meetings with customers, Including monthly, quarterly and annual reviews.
Act as a critical intermediary between customers and internal technical escalation teams.
Identify opportunities for service enhancement and support implementing solutions
Proactively identify and mitigate operational risks, implementing robust strategies to minimise service disruption and uphold a customer first approach.
Data Analytics and Reporting
Monitor, manage, and formally report on Service Level Agreements (SLAs), ensuring performance metrics are clearly and accurately communicated to customers
Generate and maintain detailed service reports for customers
Financial awareness and financial tracking to support customer invoicing
Be proactive in seeking feedback on service and have an eye for growth and additional service opportunities

Problem-Solving and Process Improvement

Proactively identify and resolve service related challenges by conducting meticulous root cause analysis and implementing sustainable solutions.
Be the escalation point for customers and own the response with service first in mind
Collaborate with internal teams to ensure the effective delivery of services thereby meeting or exceeding customer demands.
Own Customer Service Improvement plans with clear actions on improvement initiatives.
Be proactive in collaborating with the wider business to deliver superior customer experiences.

Required Qualifications and Experience

Minimum of 2 years experience in an IT Service Management or dedicated Service Delivery Manager role, ideally within an IT or technology environment.
Proven ability to translate complex technical challenges and service performance data into clear, definitive business impacts and actionable solutions for executive stakeholders.
Exceptional written and verbal communication, negotiation, and presentation skills, with a focus on customer facing interactions.
Experience operating in a hybrid work model, requiring both office presence and onsite at customer locations.

Pay: £40,000.00-£50,000.00 per year

Benefits:

Company events
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

senior engineering manager jobs in desford, lec

Service Delivery Manager

Senior Manager, Supply Chain Operations - South

Senior Engineering Operations Manager

Senior Mobilisation Manager

Senior Manager Service Operations UK & Benelux & Scandics (m/w/d)

Operations Manager

Senior Strategic Account Manager - Energy & Utilities

Senior Partner Manager

Head of Engineering - Rides Maintenance

Senior BDM - Defence

Head of Engineering

Senior Business Development Manager

Quality Manager

Electrical & Mechanical Engineering Manager

High Growth Service Manager

Programme Manager

General Manager

General Foreperson

Senior Project Manager

Senior Engineering Manager - .NET, AWS, AI

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