Service desk team leader Work, Jobs in Desford, Lec (with Salaries)

Technical customer Support Advisor
Blauberg UK —Leicester
- £28,000 a year
- Full-time
- HVAC
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
5d
Desktop Support Engineer L1
Cameo —Leicester
- £24,784.50 - £25,000.00 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
Quick apply
1d
Service Desk Analyst
Gallifordtry —Hinckley
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
First Line Analyst 3
Computacenter —Derby
- 12 hour shift
- Customer service
- Project management
- Presentation skills
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Microsoft Office
- AWS
Service Desk Operations Manager
Computacenter —Derby
- Customer service
- Microsoft Office
- Organisational skills
8d
Service Delivery Manager - Coventry
Novem IT Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Azure
- Management
- IT
- Bereavement leave
- Life insurance
Quick apply
4d

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Desktop Support Engineer L1
Cameo —Leicester
Raising and managing purchase orders, sales orders, and approvals for chargeable works. You must be comfortable working as part of a team and independently,…
£24,784.50 - £25,000.00 a year
Quick apply
1d

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service desk team leader jobs near desford, lec

Technical customer Support Advisor

Blauberg UK
Leicester

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Job details

Permanent | Full-time
£28,000 a year
5 days ago

Benefits

Free parking
Casual dress
Annual leave
Company pension
On-site parking

Qualifications

Technical support
HVAC
Communication skills
Help desk

Full job description

Job Description:

Technical Customer Support Advisor (Ventilation Systems)

Location: Leicester UK -
Employment Type: Full-Time
Salary: £28K, based on experience

About Us

Blauberg UK are the UK branch of Blauberg Group, A global leader in ventilation solutions, specialising in energy-efficient residential and commercial Fans, Ventilation units and systems. Our mission is to improve indoor air quality through innovative, reliable products — supported by exceptional technical guidance. We are now looking for a knowledgeable Technical Customer Support Advisor to help installers, contractors, and end-users get the best from our products.

Role Overview

In this role, you will provide front-line technical support to customers using our fans, ventilation units, controls, and associated digital tools. You’ll assist with wiring information, installation guidance, system troubleshooting, and phone-based app support. This position is ideal for someone with a practical, hands-on mindset and the ability to translate technical details into clear instructions. This role is primarily in-house at Desk & Workshop, you may occasionally be required to go to site

Key Responsibilities

Provide technical support to customers via phone, email, and live chat
Guide installers and end-users through wiring diagrams, control setups, and configuration tasks
Deliver phone-based app support, including connectivity troubleshooting and user guidance
Assist customers with product setup, commissioning, and operational best practices
Diagnose ventilation system issues and escalate complex cases to engineering teams
Maintain accurate and detailed records of customer interactions
Contribute to support documentation, wiring guides, FAQs, and training materials
Identify recurring issues or customer feedback and relay insights for product development
Visit customer sites to assist with fault finding, warranty repair and provide set-up and mobile / wifi based connectivity support

Skills & Experience

Essential:

Experience in a technical support, field service, or ventilation/HVAC-related role
Good understanding of electrical wiring basics and the ability to interpret basic wiring diagrams
Strong problem-solving skills and the ability to explain technical information clearly
Confident communicator with excellent phone and written communication skills
Comfortable supporting mobile apps, Bluetooth/Wi-Fi connectivity, and basic network queries
Ability to work independently and manage multiple priorities

Desirable / Optional:

Familiarity with single-room ventilation, MVHR, extract systems, or air quality products
Experience supporting installers, contractors, or facilities teams
Experience using CRM/helpdesk platforms (e.g., Zendesk, Salesforce)
Electrical or HVAC qualifications

What We Offer:

Competitive salary and benefits package
Opportunities for technical training and professional development
Supportive team culture with opportunities to progress
20 days annual leave ( + 1 day for every year worked after the qualifying period, up to 25 days ) + bank holidays

Job Type: Full-time

Benefits:

Company pension
On-site parking

Pay: £28,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

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service desk team leader jobs in desford, lec

Technical customer Support Advisor

Desktop Support Engineer L1

Service Desk Analyst

First Line Analyst 3

Senior Service Desk Engineer

Service Desk Operations Manager

Service Delivery Manager - Coventry

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