1st line support engineer Work, Jobs in Detling, Ken (with Salaries)

1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
9d
Service Desk Engineer - 1st Line
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Quick apply
7d
1st Line Helpdesk Engineer - Basildon
Arc —Basildon
- £24,000 - £28,000 a year
- Azure
- Windows
- Computer networking
9d
2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Computer networking
- SharePoint
- Training & development
IT 2nd Line Service & Support Engineer
LSEC —London
- £27,597 - £32,795 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme

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2nd/3rd Line Support Engineer
Computer Systems UK Ltd —Bishop's Stortford
Supporting customers remotely and onsite. IT Support: 2 years (required). Good customer facing and communication skills. Job Types: Full-time, Permanent.
Quick apply
6d
2nd Line Engineer
Akita Systems Ltd —Sevenoaks
Be a technical mentor: Thrive on imparting your knowledge to others, providing guidance and informal mentoring to support the growth of our Tier 1 engineers.
£30,000 - £35,000 a year

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1st line support engineer jobs near detling, ken

1st Line Engineer

Akita Systems Ltd -
Sevenoaks

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Job details

£26,000 - £30,000 a year

Qualifications

Technical troubleshooting
Desktop support
Computer literacy
Incident queue management
Ticket management
Case record updates
Technical support incident logging
Computer skills
Customer support
Customer interaction
IT incident logging
Fault diagnosis and repair
Incident log maintenance
Add-on sales

Full job description

About the Role

As a 1st Line Engineer at Akita, you will be part of a dedicated support team within a busy IT services company. You will often be the first point of contact for customers and will play an important role in delivering a positive and professional service experience.

Your responsibilities will include:

Logging, triaging, categorising, and prioritising support tickets accurately.
Resolving common, lower-complexity technical issues using established processes, standard operating procedures, and knowledge base articles.
Supporting customers with issues such as password resets, account unlocks, user setups, software installations, printer problems, email issues, mobile device support, VPN connectivity, user profile problems, and standard desktop support requests.
Gathering clear and accurate information from customers to support effective troubleshooting and escalation.
Maintaining detailed ticket notes and providing regular, professional updates to customers.
Recognising when an issue is outside your capability or authority and escalating it appropriately to more senior engineers.
Managing your ticket queue effectively with support and guidance from the wider team.
Attending customer sites when required for prescheduled work or reactive troubleshooting.
Applying a logical and methodical approach to troubleshooting, with a focus on achieving an effective and long-term resolution.
Developing your technical knowledge by actively learning from documentation, training, feedback, and more experienced colleagues.
Maintaining high standards of timekeeping, reliability, professionalism, and customer service.
Identifying potential opportunities for additional products or services and escalating these to the appropriate sales or account management team.

You will have a general understanding of Windows desktop technologies and common business IT systems. More importantly, you will demonstrate a willingness to learn, follow documented processes, accept feedback, and continually develop your technical and customer service skills.

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1st line support engineer jobs in detling, ken

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1st Line Helpdesk Engineer - Basildon

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IT 2nd Line Service & Support Engineer

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