Customer support & client services managers Work, Jobs in Devizes, Wil (with Salaries)

VacancyTitle: Customer Care Supervisor
Pilgrim’s Europe —Chippenham
- Full-time
- CRM software
- Customer service
- Supervising experience
14d
Customer Care Supervisor
Pilgrim's Europe —Chippenham
- Full-time
- CRM software
- Customer service
- Supervising experience
Quick apply
14d
Standard Collection Service Delivery Manager
Thames Water Utilites —Swindon
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
Team Leader - Call Centre (12 month FTC)
KBR —Swindon
- Weekend availability
- Microsoft Powerpoint
- Customer service
- Organisational skills
Service Supervisor
Rotork —Bath
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
Quick apply

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customer support & client services managers jobs near devizes, wil

VacancyTitle: Customer Care Supervisor

Pilgrim’s Europe -
Chippenham

Apply Now

Job details

Full-time
14 days ago

Benefits

Company pension

Qualifications

CRM software
Customer service
Supervising experience
Leadership
Communication skills

Full job description

Salary

Competitive

Location

Chippenham

This is a {contract type}, full time vacancy that will close in a month at 23:59 BST.

My job

Location: Oakhouse, Chippenham
Department: Customer Care
Reports to: Customer Care Manager

About the Role

We are looking for a proactive and customer-focused Customer Care Supervisor to support the day-to-day running of our Customer Care team at our Oakhouse Head-Office in Chippenham. This is an integral role, ensuring the delivery of exceptional service across all customer touchpoints while supporting team performance, engagement, and operational excellence.

As part of the wider business, you’ll help deliver a consistent and high-quality experience for our Direct-to-Consumer (DTC) customers, B2B clients, and franchise partners, reflecting the standards and values we’re proud of at Pilgrim’s Europe.

What You’ll Be Doing

Support the delivery of a seamless, high-quality experience across all customer interactions
Ensure all communication reflects a strong customer-first approach and company values
Identify trends, recurring issues, and opportunities for improvement
Handle complex or escalated queries with professionalism, empathy, and sound judgement
Support customer retention through effective and timely resolution of issues
Act as a key contact for customer enquiries, orders, complaints, and general support
Provide support across DTC, B2B, and franchise channels
Manage escalations with a solutions-focused mindset
Build strong relationships through proactive communication
Promote relevant products and initiatives aligned to customer needs
Provide day-to-day supervision, guidance, and support to the team
Act as a first point of contact for team queries and escalations
Support onboarding, training, and ongoing development of team members
Monitor performance and provide coaching and feedback
Lead by example to foster a collaborative and customer-focused environment
Support the smooth running of daily workflows and service levels
Ensure accurate record keeping and effective use of systems
Assist with reporting and performance insights
Work closely with internal teams and partners to support operations
Contribute to continuous improvement initiatives

What We’re Looking For

Experience within a customer service or customer care environment
Previous experience supporting or supervising a team
Strong communication and interpersonal skills
A proactive, solutions-focused approach
Ability to manage challenging situations with professionalism and empathy
Knowledge of customer feedback measures such as NPS
Experience using CRM systems

Our Ways of Working

We’re looking for someone who demonstrates:

Ownership – Taking responsibility and seeing things through
Determination – Striving to deliver the best outcomes
Simplicity – Keeping things clear and efficient
Teamwork – Supporting colleagues and working collaboratively

Why Join Oakhouse at Pilgrim's Europe?

Be part of a supportive and collaborative team
Play a key role in shaping the customer experience
Develop your leadership skills in a growing business
Contribute to a company committed to quality and continuous improvement

Apply today and take the next step in your customer care career.

The company

Pilgrim’s Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.

Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.

Across Pilgrim’s Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim’s Europe team are based in our Pilgrim’s UK, Moy Park, Pilgrim’s Food Masters and Pilgrim’s Shared Services businesses.

What we'll bring to the table

Competitive Salary

Competitive Holiday Entitlement

Pension Contribution

Family Friendly Policies

Learning and Development Opportunities

Life Assurance

People matter

Our values

Determination

Simplicity

Availability

Humility

Discipline

Sincerity

Ownership

Apply Now

Refine Your Search

customer support & client services managers jobs in devizes, wil

VacancyTitle: Customer Care Supervisor

Customer Care Supervisor

Standard Collection Service Delivery Manager

Team Leader - Call Centre (12 month FTC)

Service Supervisor

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