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Night Porter/Front Office Assistant

Bowood Hotel Spa and Golf Resort -
Calne

Quick apply

Job details

Full-time
9 days ago

Benefits

Free parking
Company pension
Company events
Employee assistance programme
On-site parking

Qualifications

Customer service
Communication skills
Hotel experience

Full job description

Night Porter/Front Office Assistant

Front of House

Apply Now

Accommodation available if required.

Looking for a role in a luxury hotel with a supportive team, beautiful surroundings and excellent staff benefits? Bowood Hotel, Spa & Golf Resort is looking for a reliable, professional and guest-focused Night Porter / Front Office Assistant to join our Front Office team.

This is a fantastic opportunity to work within one of Wiltshire’s most prestigious hospitality destinations, set within the stunning Bowood Estate near Calne.

About the Role:
Reporting to the Front Office Manager and Night Manager, you will play a key role in ensuring the smooth running of the hotel overnight while delivering exceptional guest service at all times.

You will be responsible for the safety, security and comfort of our guests during the night, while supporting front office operations and maintaining the high standards expected within a luxury hotel environment.

This is a full-time position working nights 10:45pm-07:15am, 40 hours per week, the cycle is generally 7 nights out of 10 on a shift rota basis. Due to our location, own transport is essential as public transport is not available and is commutable from Chippenham, Swindon and Bath.

Key Responsibilities:

Welcoming late arrivals and assisting guests throughout the night
Supporting guest check-ins and check-outs
Assisting with luggage, room service and guest requests
Monitoring hotel security and conducting regular patrols
Ensuring public areas remain clean, tidy and well presented
Handling late bar service where required
Reporting maintenance issues and ensuring overnight standards are maintained
Responding calmly and professionally to guest queries or emergencies

The ideal candidate will have:

A positive, professional and customer-focused approach
Excellent communication skills
Reliability and the ability to work independently overnight
Previous hotel or customer service experience is preferred but not essential
A calm and organised approach under pressure
Full flexibility to work overnight shifts

Benefits include:

Enhanced holiday entitlement – 31 days including Bank Holidays
Uniform provided
Meals whilst on duty
Pension scheme
Free on-site parking
Free entry to Bowood House & Gardens during the open season
Heavily discounted Golf Membership (following successful completion of probation)
Discounted spa treatments and 50% off Templespa products
Employee Assistance Programme through Hospitality Action
Company events and team socials

Among the finest luxury 4 star hotels in Wiltshire, a stay at Bowood is one never to be forgotten. Located in Calne, the hotel is at the heart of the Bowood Estate, where we offer dreamy overnight stays, delicious home-cooked cuisine and a very warm welcome. With our award-winning spa and championship golf course, a stay can be as busy or as relaxed as our clients wish.

Apply today to join the Front Office team at Bowood Hotel, Spa & Golf Resort and build your hospitality career within one of Wiltshire’s most prestigious countryside hotels.

Quick apply

Refine Your Search

front office assistant jobs in devizes, wil

Night Porter/Front Office Assistant

Content Assistant

PA / Receptionist / Executive Assistant - Financial Services

General Assistant

Procurement and Contracts Assistant

Customer Relations Assistant

Senior Veterinary Surgeon

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