scheduler Work, Jobs in devizes, wil (with Salaries)

Operations Desk Controller – Full Time | Fixed Term | Competitive Salary
Power Electrics —Bristol
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Referral programme
1d
CAD Engineer
Stannah —Andover
- Full-time
- AutoCAD
- Sales
- CAD
- Annual leave
- Employee assistance programme
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

CAD Engineer
Caice —Wokingham
Employee Assistance Programme – providing you and your family with free access to advice for everyday concerns such as mental health, finances and property.
From £32,000 a year
Quick apply
12d
Mechanical CAD Engineer
Assystem —Bristol
Professionally qualified in an engineering-related field, bringing expertise and technical prowess. Assystem mobilizes 8,000 experts in 13 countries and…

I want to receive the latest job alerts for scheduler in devizes, wil

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

scheduler jobs near devizes, wil

CAD Designer jobs in Andover

Controller jobs in Bristol

Cad Designer jobs in Dewsbury

Cad Designer jobs in Preston

Designer jobs in Brighton

Cad Designer jobs in East London

Editorial Designer jobs in London

Cad Designer jobs in Wellingborough

Materials Controller jobs in Warrington

Credit Controller jobs in Rushden

Operations Controller jobs in London

Document Controller jobs in Manchester

Operations Desk Controller – Full Time | Fixed Term | Competitive Salary

Power Electrics -
Bristol

Apply Now

Job details

Full-time | Fixed term contract
1 day ago

Benefits

Cycle to work scheme
Company pension
Referral programme

Qualifications

CRM software
Microsoft Excel
Microsoft Outlook
Continuous improvement
Organisational skills
IT
Communication skills

Full job description

Reports to: Aftermarket Operations Supervisor

Hours: Full-Time, Fixed Term

Location: South West Depot

Salary: Competitive

Job Purpose

The main focus of this role is to assist and support the Service Department and its team of generator service engineers, planning and scheduling customer servicing requirements. You will be liaising with both internal and external customers, so good communication skills are essential.

Key Responsibilities

Process and arrange monthly service jobs from the service due audit report. What good looks like (WGLL) ; All planned works customers contacted and responses dealt with.
Planning, scheduling and executing all customer servicing requirements WGLL; all works assigned in work scheduler. 3 weeks ahead fully booked (all yellow grid). Week 4 70% min yellow 20% blue max , 10% clear max. Week 5 50% yellow min 25% blue max 25% clear max.
Responsible for organising Service Department engineers to respond to customer requirements whilst maximising the available resources. WGLL; Targets for engineer planning as per 2. Callouts are dealt within within SLA’s i.e. attendance target within 4 hours or escalation where this cannot be achieved.
Ensure that all engineering resource is allocated in an efficient and profitable manner. WGLL; Minimising travel routes for engineers and good attention to the impact that their work and travel arrangements may have on their wellbeing.
Quality checking service reports, job sheets ready for invoicing. Maintain job sheet records once costed for invoicing for department budget information. WGLL; all service reports are legible and complete.
Update generator records when new information is available, eg, Generator serial numbers etc. WGLL; All generator records are update when information arrives.
Ensure all customer enquiries are dealt with professionally, whilst continually seeking ways to develop the customer support services WGLL: maintain good working relationship with customers keeping them informed about their service and repair requirements.
Raise quotations after the service visits, when required WGLL; for callouts ensuring repairs team know whats required. 100% Follow up work on failed generators is planned. Escalation where this cannot be achieved.
Ensuring all service level agreements and key performance indicators (SLAs & compiling customer KPI data) are met in a timely manner. WGLL; All customer enquires dealt with and all within applicable SLA’s.
On receipt of order, arrange customer breakdown repairs and order parts by liaising with the Service Sales team. WGLL; where you have arranged work, 100% of PO’s processed and system updated. Liaise with team to make them aware of requirements.
Liaise with the Parts Support Team to obtain the parts for planned and unplanned service visits. WGLL; Proactively engage with internal team meetings to progress planned works an assist to resolve issues.
Provide support to Field Service Engineers to ensure tasks are completed. This may involve out of hours working. WGLL; Assist engineers when they have issues on site, which may be out of hours.
Booking of equipment specific to each job as required. Ensure booked equipment is serviceable and available to be used. 100% of equipment required for servicing e.g. load banks, cables booked.
Produce Risk Assessments and Method Statements for Service works from template library. 100% of RAMS requests met.
All employees are expected to comply with the Company Health & Safety Policy, including carrying out general housekeeping to ensure work areas are tidy; and comply with all aspects of the company ISO 9001:2015 procedures, proactively contributing to the company’s continuous improvement programme.

Skills & Experience

Good understanding of generators is not essential but a keen interest in mechanical or electrical equipment would be advantageous WGLL; actively engages in training and workshop time to understand generator operation. Ability to assist customers in basic fault finding and starting issues.
Excellent organisational and communications skills required WGLL; Very organised individual with good knowledge of the customer and generators that they have. Always knows what’s going on or knows where to find the information..
Strong customer focus with ability to establish and maintain good relationships with customers
Good commercial awareness to ensure that jobs are priced to maximise company profitability and identify new business opportunities for the company
To understand the financial works of the department. Implement safeguards to avoid financial exposure of the company
Ability to establish good working relationships with internal staff and colleagues in the company
Proficient IT skills with Excel Word and Outlook.
Experience with Customer relationship management systems (CRM) such as SAP Kerridge, Microsoft Dynamics MS365 etc.
Ability to multi-task and work well under pressure

What we offer

EOT Bonus Scheme – benefit from the company's success by receiving a share of its profits.
Training, upskilling, and career progression
Holiday Buy & Sell Scheme
Company pension scheme
Private medical scheme – Power Electrics policy is that nobody should pay more than £100 excess
Life assurance scheme with access to healthcare support and counselling services
23 days holiday (plus bank holidays) – increasing with length of service up to 28 days
Cycle to Work Scheme – tax-efficient bike purchase program
Employee Referral Scheme – earn rewards for referring qualified candidates

Our philosophy

At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment.

Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.

All applicants must be eligible to work in the U.K.

NO AGENCIES

To apply forward your CV and covering letter to [email protected]

If you do not hear from us within two working weeks, then your application has not been successful on this occasion.

Apply Now

Refine Your Search

scheduler jobs in devizes, wil

Operations Desk Controller – Full Time | Fixed Term | Competitive Salary

CAD Engineer

More jobs to discover

I want to receive the latest job alerts for scheduler in devizes, wil

Explore jobs in more locations

Job Purpose

Key Responsibilities

Skills & Experience

What we offer

Our philosophy

Jobseeker tools

Employer Tools

Browse

Stay Connected