About Superb
Superb Media is the UK’s leading TikTok Shop agency and a multi-award-winning partner in Social Commerce. We are recognised as TikTok Shop Partner of the Year, reflecting our leadership in live shopping, affiliate growth and commercial performance on the platform.
Since becoming one of the first official TikTok Shop Partners in the UK, we have produced tens of thousands of hours of live shopping content and generated significant revenue growth for global brands across beauty, home, lifestyle and FMCG.
Our studios in Paignton are purpose-built for high-volume, high-performance broadcasting, running multiple live shows daily. We combine creativity, operational excellence and commercial accountability to help brands turn attention into measurable revenue.
As we continue to scale, we are looking for an exceptional Lead Producer to help oversee our production team, maintain operational excellence across broadcasts and help shape the future of LIVE commerce at Superb.
Role Overview
As a Lead Producer for TikTok Shop LIVE, you will oversee the operational delivery, quality and consistency of live shopping broadcasts across the business.
You will lead and manage Producers across multiple studios, ensuring livestreams are delivered to a consistently high operational and commercial standard while following Superb’s internal workflows, systems and best practices.
This is both a leadership and hands-on production role. Alongside mentoring and supporting the wider production team, you will remain actively involved in live broadcasts, personally leading shows and supporting high-priority productions across the week.
Our LIVE broadcasts are scheduled around peak audience behaviour and shopping patterns on TikTok Shop. As a result, shows operate across a wide range of hours, including mornings, evenings and weekends, with broadcasts running anytime between 7am and midnight, seven days a week.
The Lead Producer role therefore requires flexibility, strong operational discipline and a willingness to lead from the front in fast-paced live environments.
You will work closely with Presenters, Technical Teams, Account Management and Senior Leadership to maintain high standards across all studios and broadcasts.
You will act as an operational leader within the LIVE department, ensuring Superb’s production standards, workflows and best practices are consistently maintained across all broadcasts.
Success in this role means:
- Consistently high production standards across all studios
- Strong operational discipline and process adherence
- Improved production performance and accountability
- Smooth, professional and commercially effective broadcasts
- Strong presenter and team support during live shows
- Continuous improvement across LIVE operations
- Leading by example through hands-on involvement in production delivery
- Clear leadership and mentoring within the production department
Requirements
- Proven experience in video editing, preferably with Adobe Premiere and Adobe Photoshop.
- Strong understanding of social media management and content creation strategies on platforms such as TikTok.
- Excellent communication skills with the ability to coordinate effectively across teams.
- Bilingual abilities are highly desirable to facilitate multilingual content or audience engagement.
- Knowledge of journalism principles is advantageous for creating compelling narratives during live broadcasts.
- Proficiency in Adobe Creative Suite tools including Photoshop and other relevant software for visual production.
- Demonstrated leadership skills with experience managing creative teams or projects in a digital environment.
- Passion for social media trends, digital storytelling, and innovative content delivery methods. Superb offers a vibrant working environment where creativity and innovation are at the forefront of everything we do. If you are passionate about social media production and eager to lead engaging livestreams that captivate audiences, we would love to hear from you.
Core Responsibilities
Lead the Production Team
- Manage, support and develop the Production team across multiple studios and broadcasts
- Lead by example through hands-on involvement in LIVE production delivery
- Oversee and lead live broadcasts alongside wider management responsibilities
- Set clear expectations and maintain accountability across the production department
- Provide coaching, mentoring and performance feedback to Production Team
- Support onboarding and training of new production staff
- Create a culture of professionalism, ownership and continuous improvement
- Ensure Producers consistently follow Superb operational workflows and production standards
- Act as a senior operational point of support for Producers during live broadcasts
- Support the development of future senior production talent within the business
Oversee LIVE Broadcast Delivery
- Maintain oversight of live broadcasts across the business
- Support Producers during high-priority or high-pressure broadcasts
- Ensure shows are operationally smooth, engaging and professionally executed
- Monitor production quality, pacing, presenter support and overall broadcast delivery
- Ensure Superb best practices are consistently followed across all productions
- Maintain high standards of communication and coordination during live broadcasts
- Help ensure broadcasts are delivered to a consistently high standard across all brands and studios
- Remain calm and solutions focused during live operational challenges
Process & Best Practice Management
- Ensure all Producers consistently follow Superb operational workflows, production standards and LIVE commerce best practices
- Maintain quality control across; Show setup, Broadcast execution, Presenter support, Product sequencing, Promotional implementation, Studio operations and Post-show reporting
- Identify gaps in process adherence and implement corrective actions where required
- Support the continuous improvement of internal production systems, workflows and operational documentation
- Help standardise production quality across all studios, clients and broadcast teams
- Ensure operational processes remain organised, scalable and consistently executed
- Drive consistency across production delivery regardless of studio, presenter or Producer assigned
Presenter & Broadcast Support
- Work closely with Presenters to support smooth and professional live delivery
- Support Presenters during broadcasts with pacing, product flow and operational coordination
- Help maintain high standards of professionalism, energy and audience interaction during live shows
- Provide constructive operational feedback following broadcasts where appropriate
- Support the implementation of Superb presenter best practices and LIVE commerce workflows
- Assist Producers and Presenters in maintaining calm, structured and commercially focused broadcasts during high-pressure situations
- Help create a positive, supportive and performance-focused studio culture
Support Studio Operations
- Maintain high standards across studio setup, presentation and operational readiness
- Support Producers in delivering smooth, professional and commercially effective broadcasts
- Work alongside technical teams to help resolve operational issues during live productions
- Ensure production environments remain organised, efficient and aligned with Superb standards
- Identify recurring operational challenges and support continuous workflow improvement
- Support the smooth day-to-day running of LIVE studio environments
- Help maintain a professional and high-performance studio atmosphere across all shifts
Operational Communication & Escalation
- Act as a key operational link between Production, Presenters, Technical Teams, Account Management and Leadership
- Identify operational risks early and escalate issues clearly and professionally
- Support fast decision making during live broadcasts and operational challenges
- Maintain calm, clear and structured communication during high-pressure situations
- Help to resolve: Broadcast delivery issues, Presenter support challenges, Workflow bottlenecks, Studio operational issues and any Production quality concerns
- Operate with professionalism, accountability and attention to detail at all times
Who You Are
- A strong operational leader with high standards and strong attention to detail
- Comfortable leading teams from the front in fast-paced live environments
- Highly organised and capable of managing multiple live environments simultaneously
- Calm under pressure and confident making fast decisions during live broadcasts
- Naturally proactive and solutions focused
- An excellent communicator who can lead teams while collaborating cross-functionally
- Passionate about live production, social commerce and audience engagement
- Comfortable working flexible hours across peak LIVE broadcast periods
- Driven by continuous improvement and operational excellence
- Able to maintain professionalism and composure in high-pressure situations
Essential Qualifications
- Experience managing livestream, studio or broadcast production teams
- Experience operating within fast-paced commercial or live production environments
- Strong leadership, communication and organisational skills
- Experience maintaining operational standards and improving team performance
- Ability to manage multiple competing priorities under pressure
- Confidence leading teams in live or time-sensitive environments
- Strong understanding of professional broadcast delivery and production workflows
- Willingness to work flexibly around LIVE broadcast schedules, including evenings and weekends where required
Preferred Qualifications
- Experience working with TikTok Shop or social commerce platforms
- Experience within live retail, ecommerce or performance-driven media environments
- Experience coaching or developing production teams
- Understanding of livestream production workflows and operational best practices
- Experience helping scale production operations or studio environments
Pay: £26,000.00-£32,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
