RSPCA Oxfordshire & Reading Branch
We are developing a new charity retail network in Oxfordshire & Reading.
· Vacancy: Charity Shop Manager (full time) – Didcot, Oxfordshire
· We are looking for an experienced charity shop manager to run our very first charity shop in Didcot. This is a full time role, it would suit an experienced manager or an assistant manager wanting to take the next step in their career.
Job Description / Purpose
The Shop Manager will be responsible for all of the daily aspects of managing the shop, including:
· Maximising weekly income (sales, Gift Aid income and cash donations) and managing controllable expenditure.
· Achieving weekly income targets.
· Recruiting, training, managing and developing the Didcot volunteer team.
· Managing, training and developing the Assistant Shop Manager (part time).
· Encouraging, receiving and sorting donations of stock.
· Managing all relevant paperwork and regular banking.
General duties
· Promote a positive image of RSPCA Oxfordshire & Reading Branch by maintaining a high level of customer and donor engagement at all times.
· Ensure compliance with RSPCA standards and policies, relevant legislation and best practice, in all aspects of the role.
· Foster the high standards of performance, organisation, honesty and integrity from the Didcot shop team (staff and volunteers).
· Contribute to the development of retail ideas, innovations and practice.
· Promote fundraising opportunities within the shop.
· Promote animal welfare opportunities within the shop.
· Carry out any other duties, as required, commensurate with the Shop Manager role.
Retail duties
· To achieve agreed budgeted income and shop net profit targets.
· To ensure Gift Aid is being promoted to all donors and customers.
· To ensure that a high level of customer engagement is delivered.
· To ensure all available selling/product space is used effectively in order to maximise sales.
· To maintain high presentation standards (windows and shop interior).
· To maintain high levels of shop housekeeping and cleanliness.
· To actively encourage the public to donate good quality stock/donations.
· To ensure there is a constant daily flow of stock onto the shop floor.
· To comply with GDPR by keeping customers’ personal details locked away and destroyed as necessary.
· To ensure that shop floor stock density is maximised at all times.
· To price stock in accordance with local market forces whilst maximising higher value stock donations.
· To manage waste disposal effectively via waste collections and tip visits in order to ensure high standards of Health & Safety in the shop.
· To actively recruit, train and develop volunteers.
· To provide training and support for the Assistant Manager (part-time).
· To organise the weekly staff/volunteer rota to ensure that the shop runs effectively.
· To ensure that all administration is completed correctly and promptly.
· To ensure that all financial, cash handling and security procedures are adhered to, with reference to Branch policies.
· To hold the shop keys, ensuring that the shop is secure whenever it is left unattended.
· To ensure that opening / trading hours are strictly adhered to.
· To ensure that Branch HR Policy and Procedures are adhered to at all times.
· To build positive internal and external relationships in order to maximise income for the charity.
· To ensure compliance with the Branch Health & Safety Policy (including fire safety, risk assessments and security procedures) and relevant legislation.
Donations/Stock
· Recruit and train a team of volunteers to support the stock/donation activities of the Didcot shop, including volunteer stock collectors and stock sorters.
· Organise successful methods of attracting good quality stock, including advertising on social media.
· Encourage and manage the daily rotation of stock in order to maximise customer interest.
· Organise and promote seasonal stock donation campaigns at key times of the year.
Volunteer Recruitment and Development
· Identify volunteering opportunities and recruit new retail volunteers, as required.
· Support and motivate existing volunteers, providing any necessary training and development.
· Ensure that regular and effective communication takes place with all volunteers.
· Keep clear records of volunteers personal information and any training that they have undertaken.
Additional Information
· Hours of Work: 35 hours per week (5 days x 7 hours per day). The Shop Manager will be expected to work weekends on a roster basis with the Assistant Manager.
· Hourly rate: £13.72 per hour.
Closing Date 31st August 2026
Pay: From £13.72 per hour
Benefits:
Work Location: In person
