Customer experience associate Work, Jobs in Didcot, Oxf (with Salaries)

Contact Centre Associate
Castle Trust Bank —Basingstoke
- £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Employee assistance programme
Quick apply
Swindon - Sales Associate, PT - 8 HR
Under Armour —Swindon
- £12.75 - £14.03 an hour
- 8 hour shift
- English
- Communication skills
- Employee discount
- Flexible schedule
Urban Outfitters Sales Associate (Full-Time & Part-Time) - Oxford, UK
Urban Outfitters —Oxford
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Arrears & Collections Associate
Castle Trust Bank —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Business Operations Associate
Protek Systems Limited —Oxford
- £26,500 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
1d
Retail Associate
TK Maxx —Oxford
- Full-time
- No experience needed
- Employee discount
8d
Advanced Associate, Customer Success
Pearson —Oxford
- Full-time
- Sales
- Organisational skills
- School
- Employee discount
14d
Stock Associate
Coach —Bicester
- £30,160 - £32,000 a year
- Part-time
- Sales
- Customer service
- English
- Employee discount
Retail Sales Associate
Sunglass Hut —Bicester
Escalation Resolution Associate
Tripadvisor —Oxford
- 8 hour shift
- Hybrid work
- Customer service
- English
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Sales Support Associate
Ralph Lauren —Bicester
- Hospitality
- Maintenance
- Organisational skills
- Employee discount
Sales Associate
Tapestry Inc —Bicester
- £30,160 - £32,000 a year
- Part-time
- Sales
- English
- Computer skills
- Employee discount
Sales Associate
Ralph Lauren —Bicester
- Full-time
- Hospitality
- Sales
- Merchandising
- Employee discount
Retail Sales Advisor - Swindon
Oak Furnitureland —Swindon
- £44,650 - £49,450 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
14d
Part-Time Sales Associate, Tommy Hilfiger - Oxford
Tommy Hilfiger —Oxford
- Part-time
- Hospitality
- Communication skills
Stockroom Associate
Ralph Lauren —Swindon
- Hospitality
- Maintenance
- Organisational skills
- Employee discount
Loss Prevention Officer
TK Maxx —Basingstoke
- Full-time
- Employee assistance programme
- Employee discount
Sales Associate
Coach —Bicester
- £30,160 - £32,000 a year
- Part-time
- Sales
- Social media management
- English
- Employee discount
10d
Sales Associate (40 hrs)
Coach —Bicester
- £30,160 - £32,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Employee discount
8d
Stock Associate, PT (32 hours) - Bicester
Under Armour —Launton
- £12.75 - £15.43 an hour
- 12 hour shift
- English
- Communication skills
- Employee discount

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Contact Centre Associate

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time
£25,500 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Paid volunteer time

Qualifications

Customer service
Microsoft Office
Financial services
Communication skills

Full job description

Contact Centre Associate

“Deliver exceptional service. Make a real difference to customers every day.”

At Castle Trust Bank, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

This role is based in Basingstoke on site 5 days a week Monday to Friday 09.00 to 17.30

The role and what you’ll deliver:

We have an exciting opportunity for a Contact Centre Associate to join our growing team in Basingstoke.

In this role, you will be at the heart of our customer experience—supporting customers across our Savings and Omni Capital Retail Finance divisions.

You’ll handle a wide variety of customer queries via phone, email and online messaging, ensuring every interaction reflects our commitment to exceptional service.

Specifically, you will:

Deliver high-quality customer service via telephone, email and online channels
Support customers with savings products, account queries and online services
Assist customers in opening new accounts and managing existing ones
Handle retail finance queries including account balances, payment support and general enquiries
Maintain accurate records and ensure all communications are professional and clear
Build confidence and trust with customers while representing the Castle Trust Bank brand
Adapt to a variety of daily queries in a fast-paced contact centre environment

What you’ll bring:

Essential

Proven customer service experience, ideally in a contact centre or telephone-based role
Confidence handling a high volume of customer interactions
Excellent communication skills (both written and verbal)
Strong attention to detail and ability to manage tasks effectively
A positive, customer-focused mindset with a passion for helping people
Comfortable using multiple computer systems and Microsoft Office products
Self-motivated, organised and able to work both independently and as part of a team
Adaptable and comfortable working in a changing environment

Desirable

Experience within financial services

Recruitment Process

Initial call with HR
On-site interview in Basingstoke with the hiring team

Why join Castle Trust Bank?

Competitive salary is starting at £25,500, rising to £26,500 once fully competent
Annual performance-related bonus (up to 10%)
Generous pension scheme via Hargreaves Lansdown
Life assurance
25 days holiday + bank holidays (with option to buy/sell up to 5 days)
Additional paid volunteering day
Healthcare benefits through Equipsme
Employee Assistance Programme (LifeWorks)
Free eye test vouchers
Discounted gym membership
Season ticket travel loans (where applicable)

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank - The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

customer experience associate jobs in didcot, oxf

Contact Centre Associate

Swindon - Sales Associate, PT - 8 HR

Urban Outfitters Sales Associate (Full-Time & Part-Time) - Oxford, UK

Arrears & Collections Associate

Business Operations Associate

Retail Associate

Advanced Associate, Customer Success

Stock Associate

Retail Sales Associate

Escalation Resolution Associate

Sales Support Associate

Sales Associate

Sales Associate

Retail Sales Advisor - Swindon

Part-Time Sales Associate, Tommy Hilfiger - Oxford

Stockroom Associate

Loss Prevention Officer

Sales Associate

Sales Associate (40 hrs)

Stock Associate, PT (32 hours) - Bicester

I want to receive the latest job alerts for customer experience associate in didcot, oxf

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