Customer experience leader Work, Jobs in Didcot, Oxf (with Salaries)

Senior Customer Relationship Administrator
Crowcon Detection Instruments Limited —Abingdon
- Hybrid work
- CRM software
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Contract Supervisor | Harwell Campus
Glendale Countryside Ltd —Didcot
- £30,000 a year
- Full-time
- Driving
- IT
- In-person
- Annual leave
- Employee discount
Quick apply
Store Manager - Didcot (Full-Time)
Pandora Jewelry —Didcot
- Full-time
- Sales
- Communication skills
- Employee discount
2d
Duty Manager
SouthOxfordshireAndVale —Didcot
- £33,565 - £39,271 a year
- Supervising experience
- Organisational skills
- Communication skills
- Flexible schedule
Quick apply
9d
Customer Service Representative (Hybrid)
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- CRM software
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
8d
Customer Support Advisor
Hellios Information Limited —Oxford
- £26,250 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
- Work from home
Quick apply
13d
Sales Administration Team Leader
Flegg Projects Ltd —Aylesbury
- £36,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
5d
Team Leader
OurCoop —Didcot
- £14.20 an hour
- Weekend availability
- Annual leave
- Employee discount
Quick apply
9d
Anthropologie Team Leader - Oxford 24h
Anthropologie —Oxford
- Part-time
- Sales
- Merchandising
- Supervising experience
- Annual leave
- Employee assistance programme
Office Manager & Team Assistant
Yugo —Oxford
- £40,000 - £43,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
8d
Short-term Temporary Team Member
NEXT —Didcot
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
6d
Marketing and Development Officer
SouthOxfordshireAndVale —Didcot
- £39,271 - £46,402 a year
- Flexible schedule
Quick apply
Customer Success Executive (Junior)
Harris Computer Systems —Swindon
- £325 a day
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Annual leave
Facilities Cleaner
INDUSTRIAL SITE MAINTENANCE LTD —Didcot
- £13.67 an hour
- Part-time
- In-person
- Communication skills
Quick apply
6d
Operations Manager - South East & West
Elior UK —Oxford
- £53,000 a year
- Full-time
- Travel
- Contracts
- Leadership
Quick apply
8d
Receptionist
Levy —Abingdon
- £13.45 an hour
- Part-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Retail Associate - Training Champion (24 Hours) - Swindon
New Balance —Swindon
- Part-time
- Hybrid work
- Sales
- Customer service
- Basic maths
- Flexible schedule
Assistant Manager
Boots —Wallingford
- Part-time
- IT
- Leadership
- Employee assistance programme
- Employee discount
Tesco Travel Bureau Manager
Travelex —Abingdon
- Overtime
- Customer service
- Employee discount
Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Oxford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply

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Senior Customer Relationship Administrator

Crowcon Detection Instruments Limited -
Abingdon

Quick apply

Job details

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Life insurance
Car scheme

Qualifications

CRM software
Leadership
Communication skills
Time management

Full job description

Help grow a safer, cleaner, healthier future for everyone, every day.

As a member of the Customer Relationship Team, you will provide exceptional support to customers as the first escalation point while supporting the manager running the team. Assisting with managerial responsibilities particularly during the Managers absence. This role involves operation oversight working with the manger to ensure smooth day to day running of the customer relationship team, ensuring high levels of service and efficiency, and acting as the point of escalation for complex customer issues. The role will involve covering the Managers role when necessary, maintaining leadership and ensuring business continuity.

The team is made up as follows:

Communication with customers via email and telephone.
Process and follow up customer orders and quotes to achieve KPI results.
Resolving customer queries and complaints.
Working with other departments such as sales, production and logistics to address customer needs and ensure smooth cross-departmental operations.
Generate and review reports.
Consistently searching for innovative ideas for improvement to processes.
Regular feedback to the manager so that she is aware of any performance issues.

You will:

Assist the Manager with monitoring performance ensuring the team meets KPI’s and delivers exceptional customer service.
Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries.
Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources.
Work alongside the manager to monitor workload, team performance and compliance with KPI’s, offering guidance to ensure high standards of service
Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency.
Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions.
Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction.
Create and maintain written procedures in line with our processes.
Work alongside the manager to provide motivation to the team, promoting a positive customer-focused environment.

Your skills & experience

A proven track record in a senior customer facing team role, with experience in management cover conditions.
Strong communication, leadership, and problem-solving skills
Ability to manage and motivate a team in a fast-paced environment
Excellent customer handling skills, with the ability to resolve complex issues efficiently and professionally.
Knowledge of customer relationship processes (including KPI’s and performance metrics)
Strong organisational and time-management skills.
Ability to step into managerial duties and handle team and operational responsibilities.
Familiarity with CRM systems, Microsoft packages and ERP is preferred.

About you

You inspire with your passion and values
You are culturally sensitive
You are a collaborative team player
You are straightforward and have no interest in politics
You believe in developing future leaders in the business
You are curious and disrupt the status quo
You turn complex problems into simple issues

Company benefits:

Generous company pension (up to 10.5% matched on a sliding scale)
Hybrid working
Company shares
Health cashplan (Medicash)
Eyecare scheme (with Specsavers)
Corporate life insurance
25 days holiday
Your birthday off (after 1 year of service)
3 days holiday purchase
14 weeks paid maternity, paternity, adoption leave
Cycle to work scheme
Subsidised annual bus pass
Annual train ticket payment scheme
Employee assistance programme
Learning and development opportunities
Free parking and subsidised EV charging points
Salary sacrifice car leasing

Don’t have every single listed skill/experience? Studies have shown that women and people from diverse backgrounds are less likely to apply for jobs unless they meet every single qualification. At Crowcon we are actively building and encouraging a diverse and inclusive workplace culture, so if you’re excited about this role as the next step of your career, but you don’t feel confident you have enough past experience to perfectly align with the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role we may have.

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#Crowcon

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Refine Your Search

customer experience leader jobs in didcot, oxf

Senior Customer Relationship Administrator

Contract Supervisor | Harwell Campus

Store Manager - Didcot (Full-Time)

Duty Manager

Customer Service Representative (Hybrid)

Customer Support Advisor

Sales Administration Team Leader

Team Leader

Anthropologie Team Leader - Oxford 24h

Office Manager & Team Assistant

Short-term Temporary Team Member

Marketing and Development Officer

Customer Success Executive (Junior)

Facilities Cleaner

Operations Manager - South East & West

Receptionist

Retail Associate - Training Champion (24 Hours) - Swindon

Assistant Manager

Tesco Travel Bureau Manager

Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped

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