Location: Didcot Dental Studio, Didcot
Pay: £14–£17 per hour, depending on experience
Job type: Full-time
Hours: Includes some late evenings and weekends as part of the rota
About the Role
Didcot Dental Studio is a premium private dental clinic providing high-quality general dentistry, cosmetic dentistry, dental implants, Invisalign and advanced specialist treatments.
We are looking for a polished, highly organised and confident Front of House Team Leader to take ownership of the day-to-day running of our front-of-house team.
This role would suit someone from a luxury hotel, private healthcare, high-end hospitality, premium retail, concierge, aviation, private members’ club, aesthetics clinic or similar customer-facing environment, where service standards, presentation, calmness under pressure and attention to detail are essential.
This is not a basic receptionist role. We are looking for someone who can lead the front-of-house function, set the tone for the patient experience, support the team, maintain high standards and help create a calm, premium and well-organised environment for our patients.
You will work closely with our Customer Experience & Training Manager and Practice Manager, helping to make sure the front-of-house team delivers consistently high standards every day.
Key responsibilitiesFront of house leadership
You will be responsible for helping the front-of-house team run smoothly and professionally each day. This includes:
- Leading by example with a warm, polished and professional manner
- Supporting the daily running of reception and patient flow
- Making sure patients are welcomed, guided and looked after to a premium standard
- Helping the team stay organised, calm and focused during busy periods
- Supporting junior or less experienced front-of-house team members
- Escalating issues appropriately to the Practice Manager or Customer Experience & Training Manager
- Helping maintain a clean, calm and premium reception environment
Patient experience
You will play a key role in making sure every patient feels well looked after from the moment they arrive to the moment they leave.
This includes:
- Greeting patients warmly and confidently
- Creating a calm, reassuring and high-end experience
- Managing patient expectations professionally
- Handling questions, concerns or complaints with maturity and confidence
- Ensuring patients are guided clearly through their appointment journey
- Supporting patients with rebooking, payment and next steps
- Helping maintain the clinic’s reputation for excellent service
Diary, bookings and patient coordination
You will help ensure the appointment diary runs efficiently and patients are booked correctly.
This includes:
- Booking and amending patient appointments
- Supporting diary coordination across clinicians and surgeries
- Helping ensure patients are rebooked before leaving the clinic
- Taking payments and managing treatment deposits
- Supporting treatment plan coordination where required
- Communicating clearly with clinicians, nurses, treatment coordinators and management
- Helping reduce gaps, confusion and avoidable diary issues
Team standards and accountability
This role is designed to help reduce day-to-day pressure from the Practice Manager and Customer Experience & Training Manager by creating more ownership within the front-of-house team.
You will help with:
- Maintaining high standards of professionalism and presentation
- Supporting team communication during the day
- Ensuring tasks are completed properly and on time
- Helping identify where team members need support or further training
- Encouraging a positive, accountable and service-focused culture
- Making sure the front-of-house area feels organised, calm and controlled
The type of person we are looking for
We are looking for someone who is naturally professional, mature in their approach and confident dealing with people.
The ideal candidate will be:
- Warm, polished and well-presented
- Calm under pressure
- Highly organised and detail-focused
- Confident speaking with patients and team members
- Comfortable leading others without being heavy-handed
- Emotionally intelligent and able to read situations well
- Reliable, punctual and consistent
- Able to take ownership rather than waiting to be told what to do
- Comfortable working in a premium, patient-focused environment
- Strong at communication, follow-up and problem-solving
You do not need dental experience if you have the right background and attitude. We are especially interested in candidates from high-end hospitality, hotels, concierge, private healthcare, aesthetics, luxury retail or premium customer service environments.
Experience that would suit this role
This role may suit someone who has worked as a:
- Hotel Reception Supervisor
- Front Office Supervisor
- Guest Relations Supervisor
- Concierge
- Private Healthcare Reception Lead
- Aesthetics Clinic Front of House Lead
- Dental Reception Team Leader
- Treatment Coordinator
- Premium Retail Supervisor
- Customer Service Team Leader
- Cabin crew / senior cabin crew
- Private members’ club host or supervisor
Working pattern
This role will include a mixture of standard daytime shifts, some late evenings and some weekends.
Our clinic offers evening and weekend appointments, so flexibility is important. Weekend and late evening work will be planned as part of the rota rather than being unexpected.
Why join Didcot Dental Studio?
- Premium private clinic environment
- Ambitious and growing business
- Supportive management team
- Opportunity to make a real impact on the patient journey
- Varied role with leadership responsibility
- Strong focus on service, standards and professional development
- Competitive pay for the right candidate
How to apply
Please apply with your CV and a short note explaining why you feel you would be a strong fit for a premium front-of-house leadership role.
We are particularly interested in hearing from candidates who have experience in high-end hospitality, luxury hotels, private healthcare, concierge, aesthetics, aviation or premium customer-facing environments.
Pay: £14.00-£17.00 per hour
Work Location: In person
