customer service advisor Work, Jobs in didcot (with Salaries)

Customer Service Advisor
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Customer Support Advisor
Hellios Information Limited —Oxford
- £26,250 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
- Work from home
Quick apply
6d
Customer Service Assistant
OurCoop —Abingdon
- £12.75 an hour
- Part-time
- Employee discount
Quick apply
3d
Customer Support Specialist (DataCosmos)
Open Cosmos —Didcot
- Hybrid work
- English
Customer Service Representative (Hybrid)
Taylor and Francis —Milton
- Full-time
- Hybrid work
- CRM software
- Customer service
- English
- Employee assistance programme
Quick apply
1d
Customer Service Specialist
Abbott Laboratories —Abingdon
- Full-time
- Salesforce
- Communication skills
12d
Customer Service Assistant
Budgens Frilford —Abingdon
- Up to £12.90 an hour
- Part-time
- Management
- Merchandising
- Supervising experience
- Free parking
Quick apply
19h
Customer Services Specialist
Abbott Laboratories —Abingdon
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
Customer Services Advisor
Oak Furnitureland —Swindon
- £26,436.80 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee assistance programme
Receptionist and Customer Service Advisor
Bio-Techne —Abingdon
- Full-time
- Customer service
- English
- Organisational skills
- Employee stock purchase plan
Customer Service Advisor
PublicaGroup —Witney
- £28,347 - £28,698 a year
- Monday to Friday
- Hybrid work
- Customer service
- English
- Communication skills
- Employee assistance programme
12d
Customer Representative - Swindon Regent Street
Nationwide Building Society —Swindon
- From £25,250 a year
- Full-time
- Customer service
- Banking
Customer Service Advisor
Valda Energy —Bicester
- Up to £26,000 a year
- Customer service
- Negotiation
- Annual leave
- Employee assistance programme
5d
Customer Service Advisor
Kier Group —Basingstoke
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Customer Services Advisor
Bracknell Forest Council —Bracknell
- £26,718 - £30,269 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Work from home
2d
Customer Services Assistant - Part Time
Gigaclear —Abingdon
- £26,000 a year
- Weekends only
- Work from home
- Employee assistance programme
Quick apply
6d
Customer Services Advisor
SNG (Sovereign Network Group) —Basingstoke
- £25,936 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
Customer Service & Admin Support
The Forces Group (FM) Ltd —Henley on Thames
- From £30,000 a year
- Part-time
- Administrative experience
- Organisational skills
- Typing
- Flexible schedule
Quick apply
7d
Sales Administrator and Customer Service Assistant
Polythene UK —Witney
- From £26,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Quick apply
7d
Customer Service Advisor
Talent Staffing —Reading
- £20,000 - £26,500 a year
- Customer service
- Communication skills
- Office experience
14d

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Customer Service Advisor

Hachette UK -
Didcot

Apply Now

Job details

Permanent | Full-time
£24,689 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Customer service
Customer support

Full job description

Division

Hachette UK Distribution

Department

Customer Services

Location

Hely Hutchinson Centre, Milton Road, Didcot, Oxfordshire, United Kingdom, OX11 7HH

Salary

£24,689 (+bonus + benefits)

Contact type

Full Time Permanent

Publishing division

Hachette UK Distribution

Closing date

Friday, 5th June 2026

Who we are and what we do

We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade.

Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.

Hachette UK Distribution is part of the Hachette UK publishing group.

What you'll be doing

On a day to day basis you will be dealing with all aspects of contact internal and external to the
business, including providing first class service to our global customer base.

This means on a typical day you could be responding to e-mails and telephone calls, processing
orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g.
shortages and damages), issuing refunds, general administration duties and other duties such as:

Proactively liaising with both customers and publishers to maintain a first class working

relationship

Preparing and processing orders/claims received from customers and publishers
Liaising effectively with all other departments to achieve swift problem solving and

maintaining excellent communication internally and externally whilst also ensuring
special requirements are met on time

As part of the Customer Services team you will be working to ensure all targets are met,
demonstrating growth mindset by working with your team leader to promote change that will
improve customer experience and ensure continued high standards of quality and productivity are
maintained.

This role offers the opportunity to become an essential part of the Customer Services team and
gain lots of experience regarding distribution and elements of the publishing industry.

Following your initial training period which will be based in our offices in Didcot, Oxfordshire, you
will be able to make the most of the current hybrid model (minimum 2 days per week in the
office). The hours will be 9am to 5pm (35 hours per week) with a one hour lunch break working
Monday to Friday.

Who we are looking for

Do you strive to provide outstanding service with a personal touch? Do you exceed expectations
by taking ownership and being solution-focused? Do you make an effort to build strong and
trusted relationships? If so, we would love to receive your application as we are recruiting a
Customer Service Advisor.

Why should you be excited about this opportunity? Well, Hachette UK Distribution has seen real
growth in the past 5 years, moved into a new state of the art facility and has built a reputation for
being ‘best in class’ in our industry.

Are you interested? Then read on to find out more!

You will live and breathe our Customer Service Vision and have a passionate and proactive
approach to delivering excellent customer service. You will enjoy liaising with, and collaboratively
working with, the Operations team and Credit Services team as well as our client publishers to
resolve issues and proactively seek to continuously improve processes and procedures.
It is highly likely that you will already have proven experience of working in the following roles and
or industries: Hospitality, Retail, Customer Service Advisor, Customer Service Assistant, Customer
Account Manager, Customer Support, Customer Care Advisor, Complaints Handler, Customer
Experience, Customer Excellence, Telesales, Call Centre.

What we offer

Our people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include:

35 days annual holiday including Bank Holidays
Pension Plan and Life Assurance schemes
Company enhanced family policy including maternity, paternity and shared parental
Reward programme giving discounts, savings and cash back at numerous retailers
2 Community Days per year
Cycle to Work scheme
Eye care vouchers
Generous discounts on books we publish
Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)
Wide-ranging training library
Development Programmes including Mentoring
Staff Events
Many employee networks to join
Free onsite parking
Free tea and coffee

Our commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.

If you are shortlisted and need us to make any adjustments to help you attend your interview, please let us know.

We will notify all candidates of the outcome of their application.

Apply Now

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customer service advisor jobs in didcot