technical support agent Work, Jobs in didsbury, gtm (with Salaries)

Technical Support Agent Level 2
Custodia —Knutsford
- £28,000 a year
- Weekend availability
- Azure
- Computer Science
- Bachelor's degree
- Free parking
- Gym membership
Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £28,000 a year
- Weekend availability
- Azure
- Computer Science
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
Complex Motor Claims Handler
AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd —Manchester
- Communication skills
- Negotiation
Quick apply
2d
Customer Success Manager
Street Group —Manchester
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Planning Agent
Aira —Manchester
- Hybrid work
- CRM software
- Employee discount
Quick apply
14d
ServiceNow Developer
Capgemini —Manchester
- Hybrid work
- JavaScript
- IT
Housing Technical Officer
Oldham Council —Oldham
- £39,152 - £42,839 a year
- Communication skills
- Annual leave
- Employee discount
Customer Complaints Agent
JaJa Finance Ltd —Manchester
- £31,930 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Financial services
- Employee assistance programme
- Life insurance
Quick apply
Customer Service Centre Agent
GLORY —Knutsford
- Full-time
- Computer literacy
- Windows
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Home Improvement Officer
Bury Council —Bury
- £35,412 - £38,220 a year
- Full-time
- Customer service
- Travel
- Organisational skills
1d
Utilities Site Manager
Mercury Hampton Ltd —Manchester
- From £65,000 a year
- Civil engineering
- Engineering
- No degree
Quick apply
Senior Product Designer
Street Group —Manchester
- £50,000 - £68,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Manchester
- £3,800 a month
- Full-time
- Sales
Quick apply
Data Scientist - Credit Eligibility
M-KOPA —Manchester
- Full-time
- Remote
- SQL
- Financial services
- Communication skills
Engineer
Amey Ltd —Manchester
- Annual leave
Quick apply
6d
Commercial Excellence - Data Analyst (SMB Hub) - 12 months FTC
Deliveroo —Manchester
- £28,000 - £33,000 a year
- Full-time
- Salesforce
- Data analysis skills
- English
AI Developer
BCN Group —Manchester
- Full-time
- Hybrid work
- Azure
- Master's degree
- AI
- Employee assistance programme
- Employee discount
Quick apply
13d
Area Team Leader
Cheshire East Council —Crewe
- £54,994 - £62,777 a year
- Full-time
- Hybrid work
- Employee assistance programme
Customer Service Agent
JaJa Finance Ltd —Manchester
- £29,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Time management
- Employee assistance programme
- Life insurance
Quick apply
Client Investment Specialist (Portfolio Manager)
Quintet Private Bank —Manchester
- English
- Construction
8d

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Technical Support Agent Level 2

Custodia -
Knutsford

Apply Now

Job details

£28,000 a year

Benefits

Free parking
Casual dress
On-site gym
Company pension
Gym membership
On-site parking

Qualifications

Microsoft Windows Server
ITIL Certification
Driving Licence
Azure
Computer Science
Kubernetes
Ansible
Microsoft SQL Server
Bash (Unix shell)
Docker
Bachelor's degree
Terraform
Scripting
IT
Linux
Root cause analysis
Communication skills
Python
PowerShell
Active Directory

Full job description

This is an office based position.

Shift pattern: 6.00am - 2.30pm, 2.00pm - 10.30pm, 10.00pm - 6.30am

28 days annual leave per year (Includes working weekends and Bank holidays)

Free Health & Dental care (BUPA)

Free Gym membership at UnLtd, onsite

Free Parking

Casual Dress

Pension

Location: Booths Park, Chelford Road, Knutsford, UK : Preferrable to hold a driving license as we are based remote

Must have full right to work as we do not sponsor.

Department: Reports to: Head of Platform.

Position Overview:
As a Technical Support Agent (L2), you will provide advanced technical support for Custodias products and services, focusing on troubleshooting and resolving complex issues while escalating only the most advanced cases. You will work closely with the Tech Support Team Lead and other team members to ensure timely resolution of support requests, maintain high levels of customer satisfaction, and contribute to the overall operational efficiency of the technical support function. The role requires solid technical knowledge, critical thinking, and strong communication skills to bridge customer needs and technical resolutions.

Key Responsibilities:
Technical Support & Troubleshooting:

Resolve Level 2 technical support tickets, escalations, and incidents within defined SLAs.

Diagnose and troubleshoot complex technical problems using system logs, monitoring tools, and issue documentation.

Troubleshoot and resolve system and network issues, ensuring minimal downtime and optimal performance.

Provide detailed root cause analysis for recurring issues and propose solutions to improve system stability.

Perform intermediate-level configurations, installations, maintenance and updates on Custodias hybrid cloud and on-premises systems.

Collaborate with the Tech Support Team Lead to refine troubleshooting methodologies and best practices.
System Monitoring & Maintenance:

Monitor system performance and resource utilization, identifying areas for optimization.

Ensure platform performance meets defined KPIs, escalating deviations when necessary.

Assist in configuring, maintaining, and updating infrastructure as code tools like Terraform and Ansible.

Support and maintain the CI/CD pipelines under the direction of senior engineers or team leads.

Ensure all technical documentation is accurate and up-to-date for internal use.

Customer Interaction & Case Management:

Communicate with customers to gather detailed information about technical issues and provide timely updates on case progress.

Escalate unresolved or highly complex issues to Level 3 support or product teams, ensuring all relevant details are captured.

Work collaboratively with the Customer Service Team to ensure seamless resolution of customer concerns.
Team Collaboration & Knowledge Sharing:

Actively participate in team meetings, training sessions, and technical discussions to enhance overall team knowledge.

Share insights and lessons learned from resolved incidents to help reduce repeat issues.

Foster a culture of collaboration and teamwork to improve service delivery and team efficiency.
Operational Efficiency & Process Improvement:

Proactively identify opportunities to improve processes, tools, and workflows for technical support.

Provide input on alarming and threshold configurations to ensure optimal system monitoring.

Contribute to building and maintaining a robust knowledge base for recurring issues and best practices.

Participate in post-incident reviews and contribute to implementing preventive measures to reduce similar issues.

Qualifications & Skills:
Required Technical Skills:

2+ years of experience supporting IT enterprise level infrastructure or a related technical role.

Strong knowledge of mixed Windows Server (2012-2019) and Linux (RedHat), SQL Server, Networking, and Active Directory.

Familiarity with cloud environments (e.g., Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).

Proficiency in scripting languages (e.g., PowerShell, Python, Bash).

Experience working with ticketing systems and adhering to SLAs/KPIs.

Exposure to voice recording platforms, IP networks, or storage technologies is a plus.

Preferred Skills:

Basic understanding of CI/CD pipelines and infrastructure as code tools (e.g., Terraform, Ansible).

Bachelor's degree in Computer Science, Information Systems, or related field or equivalent work experience.

Certifications such as ITIL Foundation, Microsoft Azure, or equivalent are highly desirable.
Key Traits & Soft Skills:

Reliability: Consistently delivers high-quality work on time and communicates effectively when delays occur.

Critical Thinking: Demonstrates the ability to analyze technical issues logically and identify effective solutions.

Customer Focus: Balances technical resolutions with customer satisfaction, ensuring clear and empathetic communication.

Teamwork: Collaborates effectively with team members, mentors junior staff, and contributes to shared goals.

Productivity: Manages tasks independently, prioritizes effectively, and meets deadlines consistently.

Apply Now

Refine Your Search

technical support agent jobs in didsbury, gtm

Technical Support Agent Level 2

Technical Support Agent Level 2

Complex Motor Claims Handler

Customer Success Manager

Planning Agent

ServiceNow Developer

Housing Technical Officer

Customer Complaints Agent

Customer Service Centre Agent

Home Improvement Officer

Utilities Site Manager

Senior Product Designer

JUNIOR SALES ADVISOR

Data Scientist - Credit Eligibility

Engineer

Commercial Excellence - Data Analyst (SMB Hub) - 12 months FTC

AI Developer

Area Team Leader

Customer Service Agent

Client Investment Specialist (Portfolio Manager)

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