Service desk support Work, Jobs in Dilton Marsh, Wil (with Salaries)

IT Service Desk Analyst
Help for Heroes —Salisbury
- £30,255 a year
- Full-time
- Hybrid work
- Microsoft Access
- Continuous improvement
- Travel
- Annual leave
- Employee discount
8d
IT Service Desk Analyst
Bristol City Council —Bristol
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Flexitime
9d
Service Desk Support Engineer
Fujitsu —Chippenham
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
IT Service Desk Analyst
Bath Spa University —Bath
- £29,588 - £33,002 a year
- Full-time
- Hybrid work
- Microsoft Office
- University
- Communication skills
- Annual leave
- Employee assistance programme
Junior IT & Communications Engineer
Marlin Communications Ltd —Bath
- £23,000 - £30,000 a year
- Full-time
- Up to 50% travel
- Customer service
- English
- Free parking
Quick apply
3d
IT Service Desk Analyst
Office for Students —Bristol
- £29,187 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
12d
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee discount
IT Tester
Likewize —Bristol
- Full-time
- SQL
- Project management
- Python
- Free parking
Quick apply
9d
Neighbourhood Assistant
Aster Group —Frome
- £29,885 a year
- Full-time
- Employee assistance programme
IT Support Analyst
Forestry England —Bristol
- £33,854 a year
- Part-time
- Hybrid work
- English
- Travel
- Free parking
- Employee discount
7d
IT Service Desk Analyst - 1st Line Support
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
Service Desk Analyst
Landmark Information Group —Bristol
- Customer service
- Communication skills
- Time management
14d
IT Service Desk Analyst
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
Technology Support Technician
Semperian Group —Bristol
- Up to £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Annual leave
13d
Service Desk Analyst (Entry level)
Bristol NHS Foundation Trust —Bristol
- £25,760 - £27,476 a year
- Full-time
6d
IT Support Analyst
Forestry Commission —Stoke Gifford
- £33,854 a year
- Weekend availability
- Hybrid work
- Windows
- Presentation skills
- Travel
7d
Technical Maintenance Specialist
Novuna —Trowbridge
- £34,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Mechanical knowledge
6d
IT Service Desk Technician
Osborne Clarke —Bristol
- Monday to Friday
- Azure
- Customer service
- Microsoft Office
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Software troubleshooting
- Employee assistance programme
Quick apply
Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
8d

I want to receive the latest job alerts for service desk support in dilton marsh, wil

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Service Desk Analyst

Help for Heroes -
Salisbury

Apply Now

Job details

Permanent | Full-time
£30,255 a year
8 days ago

Benefits

Annual leave
Company pension
Employee discount
Life insurance

Qualifications

Microsoft Access
Technical support
Continuous improvement
IT
Active Directory

Full job description

Salary £30,255
Location Downton, Salisbury (Hybrid - minimum one day a week in the office)

This is a permanent, full time vacancy that will close in 4 days at 23:59 BST.

The Vacancy

IT Service Desk Analyst

Salary: £30,255
Location: Remote with regular travel to Head Office in Downton, Wiltshire (minimum 1 day a week). Additional travel to UK locations within a working day is to be expected where required for the performance of duties. Absence from home overnight may be required on occasion.
Hours: Full Time, 35hrs per week
Contract: Permanent

We have an incredible opportunity for an IT Service Desk Analyst to join our IT team and help deliver high-quality, colleague-focused IT support across Help for Heroes.

This is a varied and rewarding role for someone who enjoys solving problems, supporting people and contributing to practical service improvements in a charity with a clear purpose.

About the Role

As an IT Service Desk Analyst, you will be at the heart of the colleague technology experience, providing responsive 1st and 2nd line support and helping people get the best from the systems, devices and tools they rely on every day. You will take ownership of incidents and service requests from initial logging through to resolution or appropriate escalation, balancing technical troubleshooting with clear communication and excellent customer service.

You will support a broad range of activity including hardware, software, Microsoft 365, user access, asset management, operational projects and service improvement. The role offers the chance to build strong knowledge of our organisation, contribute to better ways of working and play an important part in keeping our people connected, productive and supported.

Provide high-quality 1st and 2nd line support, responding to colleague incidents and service requests in line with agreed procedures and service expectations.
Take ownership of tickets from initial logging through to resolution or appropriate escalation, ensuring priorities are managed effectively and stakeholders are kept informed.
Support joiners, movers and leavers processes, including user accounts, access permissions, hardware, software and accurate operational records.
Maintain and update IT documentation, knowledge articles, asset records and support information to improve consistency and first-time resolution.
Contribute to service improvement by identifying trends, recurring issues and opportunities to strengthen workflows, reporting and user guidance.
Promote secure ways of working by following information security, data protection and approval processes, and escalating potential risks or incidents promptly.

About You

Are you someone who enjoys solving technical problems, supporting colleagues and taking ownership of work through to a clear outcome? Do you communicate confidently with people at different levels of technical understanding, stay calm under pressure and take pride in providing a professional, helpful service?

If you have experience in an IT service desk or technical support environment, good working knowledge of Windows 11 and Microsoft 365, and the ability to prioritise, troubleshoot and escalate appropriately, we would love to hear from you. Experience with service desk tools, Active Directory or Entra ID, hardware troubleshooting, remote support, ITIL-aligned processes or supporting geographically dispersed colleagues would be especially valuable.

About the Team

You will join a friendly, knowledgeable and collaborative IT team that is focused on delivering reliable, practical and people-centred support. We work closely with colleagues across Help for Heroes, helping them use technology confidently so they can focus on supporting the Armed Forces community.

The team values clear communication, shared knowledge, continuous improvement and a supportive approach to problem solving. This is a great opportunity to develop your technical skills, contribute ideas and make a visible difference to the way IT services are delivered across the charity.

In return we can offer you:

Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
Opportunity to buy and sell up to 5 days annual leave per year.
Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
3 volunteer days per year to support the Help for Heroes community.
A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.

Closing date: Sunday 19th July 2026 (applications may be closed early if we receive a high number of strong applications).

Interview Process: Competency-based interview, which will be held in person, on Monday 27th July 2026.

We are committed to equity, diversity and inclusion and welcome applications from all backgrounds.

About Us

Help for Heroes believes those who serve our country deserve support when they’re wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds. The Charity helps them, and their families, to recover and get on with their lives. It has already supported more than 26,500 people and won’t stop until every wounded veteran gets the support they deserve.

Our Values

Innovative

Collaborative

Authentic

body.invert-text-links
Resourceful

Energetic

body.invert-text-links
Work Location: In person

Apply Now

Refine Your Search

service desk support jobs in dilton marsh, wil

IT Service Desk Analyst

IT Service Desk Analyst

Service Desk Support Engineer

IT Service Desk Analyst

Junior IT & Communications Engineer

IT Service Desk Analyst

Service Desk Team Leader

IT Tester

Neighbourhood Assistant

IT Support Analyst

IT Service Desk Analyst - 1st Line Support

Service Desk Analyst

IT Service Desk Analyst

Technology Support Technician

Service Desk Analyst (Entry level)

IT Support Analyst

Technical Maintenance Specialist

IT Service Desk Technician

Senior Service Desk Analyst

Lead Service Desk Analyst

I want to receive the latest job alerts for service desk support in dilton marsh, wil

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected