No Agencies Please
Videndum is an international group principally serving customers in the "image capture and content creation" market. Videndum manufactures and distributes technically advanced products which give broadcasters, film studios, video production companies and independent content creators total confidence in the production equipment they depend upon to capture and share world class footage.
Our people are key to our future, and they are our number one priority. They make the difference not only by what they do, but by how they do it.
Role Summary:
This role is responsible for efficient and timely administration of data, products, and spare parts inventory through the Videndum service operation in Bury St Edmunds. To work with the appropriate Managers for Service and Repairs ensuring that enquiries, quotes, orders, planning, inventory planning, and project requirements are carried out in a customer focused and professional manner. To carry out and be part of the overall Videndum Global Service and Repairs Team operation.
Work Location: Bury St Edmunds/Hybrid - 3 days a week (after initial training period) in the office at Bury St. Edmunds.
Your day-to-day might include:
Manage service and spare parts inventory to maintain target stock and service levels
Work closely with production planners to balance operational needs and business costs
Set and maintain planning parameters, including order points and inventory requirements
Support day-to-day planning and operational activity across the service function
Take ownership of inventory processes, including pricing and parts store administration
Coordinate new product introduction (service policies), engineering change notice/design changes, major warranty issues, and end-of-life planning
Raise and manage distribution orders, purchase orders, and return material authorisations
Collaborate with Product Managers to add sales parts into IFS
Progress parts supply from manufacturing sites to improve delivery performance
Provide administrative support and contribute to revenue target achievement.
Our Benefits:
Competitive Pay
Salary Sacrifice Pension
25 Days Holidays + Bank Holidays
Flexible Working Hours
Enhanced Maternity and Paternity Benefits
Employees Sharesave Scheme
Volunteering Opportunities
Fund Raising Events with our ESG programme - Action4Good
Private Medical Insurance
Life Assurance
Free On-Site Parking and EV Charging
And lots more! Visit our Videndum Careers for more information.
Our goal is to create a gender and culturally diverse workforce as we believe this is critical to our success. We are committed to attracting, developing, growing and retaining a diverse workforce. Talk to us about your flexible working aspirations - we're open to flexible hours to fit around family commitments.
What We’re Looking For:
Minimum 3 years’ experience in Parts Administration role, preferably engineering manufacture.
Organised with high attention to detail.
Ability to manage deadlines and work under pressure.
Strong communication skills, with a proactive approach to engaging stakeholders.
ESG as a key performance measure within our business. We are looking for individuals who share our commitment to supporting our environment, our communities, promoting diversity and operating ethically in everything we do.
Nice to Have:
Education and Qualifications:
Videndum Mindset:
Our commitment is founded on a set of core values that form the Videndum Mindset:
Exceptional Product Performance
Customer Focus
Leading a Fast Changing Market
Global Capability
Transparency, Integrity and Respect
Environmental Consciousness
Health and Safety is at the forefront of everything we do at Videndum:
All employees are expected to take care for their own health and safety and that of others who may be affected by their acts or omissions in accordance with the Company health and safety policy by using correct tools, processes and Personal protective equipment and not perform any function unless appropriately trained and authorised.
Our approach to diversity follows a strict policy of sourcing the best person for the role irrespective of race, gender, age, religion, sexual preference, or disability. Our Code of Conduct sets out an express prohibition on discrimination of any kind.
Notice to recruitment agencies:
We appreciate your interest in assisting us in our search. Videndum engages outside agencies only under specific circumstances and we will approach you if we need your help. We ask that you do not contact management or hiring managers directly.
