It support Work, Jobs in Diss (with Salaries)

IT Service Desk Lead
Cotswold Company —Norwich
- Up to £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
5h
IT Operations Support Analyst
OCS Group —Ipswich
- Monday to Friday
- Azure
- SharePoint
- Communication skills
Quick apply
Community IT Champion - 12mth Contract
Charles Burrell Centre Ltd —Thetford
- £40,000 a year
- Temporary
- Customer service
- IT
- Computer skills
- Free parking
Quick apply
IT Technician
Plan IT Consulting Ltd —Ipswich
- £26,000 - £29,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Free parking
- Bereavement leave
Quick apply
Systems Support Specialist
Norfolk and Suffolk NHS Foundation Trust —Norwich
- £39,959 - £48,117 a year
- Full-time
- No degree
3d
IT Technician (Fixed Term 12 months)
Prettys Solicitors LLP —Ipswich
- £30,000 a year
- Temporary
- English
- In-person
- Communication skills
- Life insurance
Quick apply
2d
Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK
General Dynamics Information Technology —Lakenheath
- £107,744 - £110,400 a year
- Bachelor's degree
- Travel
- No travel
Systems Support Specialist
Norfolk & Suffolk Foundation Trust —Norwich
- £39,959 - £48,117 a year
- Full-time
- SQL
- No degree
- IT
4d
Technical Support Officers - Green Space and Heritage
West Suffolk Council —West Suffolk
- £29,540 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
3d
Software Helpdesk Support Analyst
enable.services —Ipswich
- From £24,000 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Annual leave
Quick apply
2d
1st / 2nd Line Engineer
Pushforward Secondary Education Ltd —Bury St. Edmunds
- £28,000 - £30,000 a year
- Full-time
- Data entry
- SharePoint
10d
Internal Opportunity: Junior Engineering Support Tier 3
Epos Now —Norwich
- £28,000 - £32,000 a year
- Full-time
- Analysis skills
- Continuous improvement
11d
Graduate Airworthiness & Technical Support Officer
SaxonAir Charter Limited —Norwich
- Full-time
- Hybrid work
- Microsoft Word
- Engineering
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
14d
Health System Administrator
US Military Treatment Facilities under DHA —Lakenheath
- £107,446 - £139,684 a year
- Temporary
- Management
- Travel
- In-person
5h
Epos Systems Administrator
OCS Group —Ipswich
- Computer literacy
- Computer skills
- Communication skills
Quick apply
12h

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IT Service Desk Lead

Cotswold Company -
Norwich

Apply Now

Job details

Full-time
Up to £35,000 a year
5 hours ago

Qualifications

Technical troubleshooting
Desktop support
Driving Licence
Customer service
IT team management
Incident queue management
Ticket management
Microsoft Exchange
Virtualisation
CompTIA Network+
Mobile device management
SharePoint
Management reporting
CompTIA A+
Intune

Full job description

Job reference

TCC000940

Date posted

05/08/2026

Application closing date

28/08/2026

Location

Hybrid / Norwich Office

Salary

Salary up to £35,000 per annum

Package

Competitive

Contractual hours

Basis

Full time

Job category/type

Blank

IT Service Desk Lead

Job description

At The Cotswold Company, we make furniture built to be kept — backed by our 15-year guarantee. Behind every order, showroom and warehouse, our IT team quietly keeps things running so everyone else can focus on the customer.

We're looking for an IT Service Desk Lead to take ownership of that experience day to day. It's a hands-on role: you'll lead and coach a small service desk team while personally delivering the end-user computing work that keeps our people equipped — Intune, Autopilot, and everything in between.

What you'll be doing

Bring an ITIL-aligned approach to incident, request, problem and change management
Own and improve service desk workflows, ticket categorisation and documentation, automating where you can
Act as the first escalation point for the desk, mentoring the team and leading stand-ups and handovers
Take full ownership of device provisioning and lifecycle via Intune and Windows Autopilot
Manage the wider EUC estate: endpoint configuration, compliance policies and MDM administration
Support new site installs across our warehouses, outlets and showrooms, with some travel to sites as needed
Oversee IT asset management — recording, tracking and disposal — in line with good cyber security practice
Share reporting, KPIs and metrics with the Head of IT Infrastructure to keep performance visible
Take part in our IT on-call rota for out-of-hours support

What you'll bring

Essential

Desirable

2 years' experience in a support desk function

ITIL v4 or v5 certification

Windows 11 troubleshooting and deployment experience

Microsoft 365 management experience (onboarding, offboarding, Exchange, Teams, licensing)

Experience with Microsoft Cloud, Autopilot, Intune or similar MDM tools

CompTIA Network+

IT asset management experience

SharePoint experience

Excellent customer service skills

Virtualisation knowledge

CompTIA A+ (or equivalent)

Backup and anti-virus management

A full UK driving licence (for travel and hire car purposes)

Retail IT deployment experience

Broader MDM/deployment know-how (MDT, JAMF, Knox, Apple DEP)

You'll fit right in if you're

Positive, approachable and calm under pressure
A natural at working with kindness and understanding of others' needs
Customer-focused, methodical and analytical in how you solve problems
Keen to keep learning — and to pick up new certifications along the way

A bit about us

The Cotswold Company is a premium furniture and homeware retailer, B-Corp certified and proud of it. We're growing our showroom presence across the UK alongside a well-loved online business, and everything we make is built to last — which is exactly the standard we hold our IT service to as well.

Apply Now

Refine Your Search

it support jobs in diss

IT Service Desk Lead

IT Operations Support Analyst

Community IT Champion - 12mth Contract

IT Technician

Systems Support Specialist

IT Technician (Fixed Term 12 months)

Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK

Systems Support Specialist

Technical Support Officers - Green Space and Heritage

Software Helpdesk Support Analyst

1st / 2nd Line Engineer

Internal Opportunity: Junior Engineering Support Tier 3

Graduate Airworthiness & Technical Support Officer

Health System Administrator

Epos Systems Administrator

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