Debt recovery agent Work, Jobs in Ditchling, Esx (with Salaries)

Debt Recovery Agent
Pensions Regulator —Brighton and Hove
- £32,154 a year
- Full-time
- Presentation skills
10d
Debt Recovery Agent
The Pensions Regulator —Brighton
- £32,154 a year
- Full-time
- Hybrid work
- Annual leave
- Flexitime
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NAA-Jones Lang LaSalle Resources —Brighton
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Debt Recovery Agent
Pensions Regulator —Brighton and Hove
Handle inbound and outbound calls and emails, responding to queries clearly and supportively. Experience handling inbound and outbound calls and emails.
£32,154 a year
10d
Debt Recovery Agent
The Pensions Regulator —Brighton
Handle inbound and outbound calls and emails, responding to queries clearly and supportively. Experience handling inbound and outbound calls and emails.
£32,154 a year

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Debt Recovery Agent

Pensions Regulator -
Brighton and Hove

Apply Now

Job details

Permanent | Full-time
£32,154 a year
10 days ago

Benefits

Company pension

Qualifications

Pension
Presentation skills

Full job description

Details

Reference number

472096

Salary

£32,154 - £32,154

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Officer

Contract type

Permanent

Business area

TPR - Finance and Operations

Type of role

Debt Management

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Brighton and Hove

About the job

Job summary

Experience working in a debt recovery role.
Knowledge of debt recovery processes and practices.
Experience handling inbound and outbound calls and emails.
Understanding of pension levies and related pension legislation.
Ability to resolve complex queries, including setting up & managing payment plans.
Knowledge of court processes and supporting enforcement activity.

Job description

Support the collection of TPR fees and fines by carrying out debt recovery activities in line with agreed processes.
Prepare manual and bulk court applications for unpaid fines and support enforcement activity after a County Court Judgment (CCJ).
Act as a point of contact for court‑related queries, including working with internal legal colleagues on defended cases.
Manage levy and fine collections, including preparing levy collection invoices using internal systems.
Process payments accurately, including daily cash receipting, bank reconciliations and calculating cleared funds.
Manage all aspects of Direct Debit activity, including setting up mandates, reconciliations and monthly collection files.
Handle inbound and outbound calls and emails, responding to queries clearly and supportively.
Process refunds, credit notes and re‑invoices and keep records up to date using CRM systems.

Person specification

Enjoys working with detail and takes pride in accurate, well‑organised processes.
Is motivated by work that has a clear public purpose and wider impact.
Likes solving complex queries and finding practical solutions.
Values collaboration and clear communication with colleagues and stakeholders.
Is open to learning and building knowledge of pensions, legislation and systems.

Benefits

Alongside your salary of £32,154, Pensions Regulator contributes £9,315 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

Shortlisting w/c 3rd August.

Interview w/c 10th August.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : [email protected]
Email : [email protected]

Recruitment team

Email : [email protected]

Apply Now

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debt recovery agent jobs in ditchling, esx

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Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

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About the job

Job summary

Job description

Person specification

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

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Recruitment team

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