Hotel & accommodations guest services staff Work, Jobs in Ditton, Sry (with Salaries)

Guest Services Officer at Terminal 2D, London Heathrow Airport
Plaza Premium Group —Hounslow
- £12.72 an hour
- Full-time
- Hospitality
- Customer service
- English
Quick apply
12h
Guest Service Associate
Atrium Hotel Heathrow —Feltham
- £13.21 an hour
- Hospitality
- Hotel
- Organisational skills
- Employee discount
Quick apply
Night Reception Team Member - Part Time
Travelodge —Hounslow
- £13.71 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
9d
Guest Services Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Hotel Receptionist
The Lensbury —Teddington
- £12.71 an hour
- Part-time
- Bar
- Customer service
- Hotel
- Free parking
- Referral programme
Quick apply
Casual Guest Service Agent
Hilton —Cobham
- £12.84 an hour
- Part-time
- Hotel
- Hotel experience
4d
Guest Services Specialist
SilverDoor Ltd —London
- £27,000 a year
- Full-time
- Hospitality
- Customer service
- Computer literacy
Quick apply
7d
Guest Service Agent
Hilton —Middlesex
- £12.85 an hour
- Full-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
13d
Guest Services Team Member
The Clermont —London
- £13.50 an hour
- Hotel
- Communication skills
- Employee discount
- Referral programme
Quick apply
Guest Services & Concierge Team Member
The Clermont —London
- £13.50 an hour
- Hotel
- Employee discount
- Referral programme
Quick apply
6d
Night Reception Team Member
Travelodge —Acton
- £13.71 an hour
- Full-time
- Bar
- No experience needed
- Hotel
- Employee discount
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
10d
Guest Service Host
PPHE Hotel Group —London
- £13.15 an hour
- English
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
Reception Team Member
Travelodge —London
- £12.71 an hour
- Full-time
- No experience needed
- Hotel
- Employee discount
Night Guest Service Representative
Lincoln Suites —Westminster
- £29,101 a year
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Paid training
Quick apply
Night Guest Service Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Guest Experience Agent
Hotel 41 —London
- £32,000 a year
- Full-time
- Hotel
- Administrative experience
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Guest Services Host
Mitie —London
- £15.15 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
3d
Guest Services & Concierge Team Member - Nights
Thistle —London
- £13.50 an hour
- Night shift
- Hotel
- Restaurant
- Employee discount
- Referral programme
Quick apply
6d
Hotel Receptionist
The Petersham Hotel —Richmond
- £27,000 a year
- Full-time
- Hospitality
- Customer service
- English
Quick apply
4d

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hotel & accommodations guest services staff jobs near ditton, sry

Guest Services Officer at Terminal 2D, London Heathrow Airport

Plaza Premium Group -
Hounslow

Quick apply

Job details

Permanent | Graduate | Full-time
£12.72 an hour
12 hours ago

Qualifications

Hospitality
Customer service
English
Microsoft Office
Communication skills
Hotel experience

Full job description

Job Description

Title: GUEST SERVICE OFFICER (GSO)

Reports to: Duty Manager Summary of Position:

To greet and check-in passengers as well as monitor the lounge condition. Upsell where possible lounge facilities, such spa treatments, showers, premium beverages, sleeping facilities, to the passengers. Being knowledgeable and the first point of contact for information about the lounge and all relevant lounge and airport operational information. Support colleagues in the lounge when it is busy.

Duties & Responsibilities:

Greet, receive and collect payment from guests at the front reception counter, To know and understand the current policies and procedures of the Lounge. To know and understand the offering of the lounge including queries about dietaries and allergies To be thorough with all Admission instructions and eligibility policies, To be the “great first impression” creator and to engage with guests at every opportunity Assist guests in a friendly manner and ensure a pleasant experience throughout the stay Guide guests to assigned areas, Carry out regular checks of all areas of the Lounge Collect and distribute magazines and newspapers. Arranging them neatly on the racks. Where applicable digital content platforms need to be checked, Ensure the quality of food, guest services, hygiene, cleanliness and tidiness of the Lounge achieve total customer satisfaction and meet company standards, Upsell where possible additional facilities, i.e. spa, showers, premium beverages, sleeping facilities To ensure the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalized style of service and attention to guests in keeping with the atmosphere of a lounge. To maintain a courteous, helpful and friendly attitude with guests at all times and to use guest names at every available opportunity. To maintain the highest standard in personal appearance and demeanour in line with company grooming and personal hygiene standards. To have a good working knowledge of all departments of the Lounge. To have a good knowledge of important and relevant airport departments and facilities around, To have a full understanding of all equipment within the Front Office Systems, Word and Email.To be familiar with all reservation tasks to cover this role if required. To be efficient and well-informed in taking reservations, in the absence of the Duty Manager: availability, prices and any restrictions. To record all relevant comments of appreciation, suggestions, incidents and maintenance points in order to initiate follow up. To be responsible for not only cash float but also other financial transactions in your care as per cashiering shift and in the main safe and be aware of security issues. Ensure correct hand-over procedure of day's business regarding covers and cashiering. Responsible for the stock control, To be aware of the problems arising with reference to queries on accounts and restaurant bills. To be familiar with how to rectify these and explain fully, adjusting if necessary. To be aware of complaints/problems and bring them to the attention of the Duty Manager and to offer assistance. Dealing with guests feedback and complaints in a professional manner Any other reasonable request from the manager in charge within the scope of your position. To make sure that company policy, values and the vision are followed at all times. To be fully aware of the Lounge's Fire Safety procedures and Health & Safety regulations. To be aware of all relevant closing procedures To work in different terminals, depending upon the job requirements. Qualifications / Essential Skills: Previous experience within a position in the hotel/hospitality sector Excellent interpersonal and presentation skills Able to build and maintain relationships with internal and external guests Eager to learn, positive and energetic personality Be organised and motivated Able to remain calm under pressure Possess a good command of English and have excellent communication skills, both written and verbal Able to work flexible hours Punctuality and regular and reliable attendance. Honesty and Integrity

Health & Safety:

 It is everyone’s responsibility to follow Health & Safety guidelines and report any issues to their manager or Health & Safety Officer.

Customer Service:

 It is everyone’s responsibility to follow the Plaza philosophy and our three values, Service Excellence, Innovation and Teamwork to ensure that every guest leaves satisfied.

 Your shifts will be agreed with your manager based on your contract of employment.  You may be asked to work in another Plaza location at any time without previous defined notice

Job Types: Permanent, Full-time, Graduate

Pay: £12.72 per hour

Work Location: In person

Quick apply

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hotel & accommodations guest services staff jobs in ditton, sry

Guest Services Officer at Terminal 2D, London Heathrow Airport

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Guest Services Agent

Hotel Receptionist

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Guest Services & Concierge Team Member - Nights

Hotel Receptionist

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