About Us: Established in the 1960s, Woodside Logistics Group has grown organically to become Northern Ireland’s largest independent logistics provider. Today, we operate across the United Kingdom and Ireland, delivering efficient supply chain solutions to a diverse range of industry sectors.
We partner with manufacturers, retailers and distributors to support the movement of goods throughout the UK, Ireland and wider European markets.
The Group is made up of five specialist divisions: Haulage, Distribution, Motorfreight, Tankfreight and Global. Working collaboratively across these divisions allows us to deliver flexible, tailored logistics solutions and maintain a consistently high standard of service for our customers.
Woodside Motorfreight specialises in vehicle logistics and automotive transport solutions. The division operates a dedicated fleet of car transporters and provides reliable vehicle movement services for dealerships, manufacturers, leasing companies and fleet operators. Combining specialist equipment with experienced drivers, Woodside Motorfreight ensures the safe, efficient and timely delivery of vehicles across the UK and Ireland
Your new opportunity: Reporting to the Key Client Manager, this role supports the delivery of high-quality customer service across the Motorfreight division.
Working as part of the Customer Services team, you will act as a key point of contact for customers and internal operational teams. The role involves managing customer enquiries, coordinating information between departments, and supporting the smooth day-to-day running of transport operations through the completion of associated administrative activities.
You will work closely with colleagues across the business to ensure customer requirements are understood and communicated effectively, helping to maintain high service standards and support efficient service delivery.
Rewards & Benefits: We offer a competitive salary, commensurate with proven skills and experience. Hard work, commitment, and contribution are recognised and rewarded.
All team members have access to a range of benefits, which are regularly reviewed to ensure they remain relevant and valuable. These include:
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Fully funded Healthcare Cash Plan
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Length of Service Awards
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Cycle to Work Scheme
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Free on-site parking
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Ongoing training & development opportunities
Key Responsibilities:
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Provide a high standard of customer service, ensuring enquiries and service requests are handled promptly and professionally.
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Act as a key point of contact for customers, providing accurate updates on collections, deliveries, and other service-related matters.
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Accurately input and maintain collection and delivery information across internal and partner systems, ensuring data integrity at all times.
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Liaise with internal teams and external partners to coordinate transport activities, communicate customer requirements, and support efficient service delivery.
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Investigate and resolve customer or operational queries, escalating issues where appropriate to achieve timely outcomes.
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Support the delivery of agreed service levels and operational performance targets.
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Prepare, collate, and maintain customer and operational documentation, ensuring accuracy and compliance with Company procedures.
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Undertake general administrative duties in support of the Customer Services team and wider operations.
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Build and maintain effective working relationships with colleagues and stakeholders across all divisions.
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Operate in line with organisational policies, procedures and IT governance standards.
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Contribute positively to team objectives and support continuous improvement initiatives.
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Undertake any other reasonable duties aligned to the role, as required.
Our Requirements:
Essential Criteria
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Experience in a customer service, administrative, or operational support role.
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Experience using IT systems, including Microsoft Office, with the ability to accurately manage data.
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Ability to work independently and as part of a team, with a proactive and flexible approach.
Desirable Criteria
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Experience working in a fast-paced office environment, managing a high volume of calls, emails, and administrative tasks.
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Previous experience in a customer service role, ideally within a transport, logistics, or operational environment.
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Experience using transport management systems (TMS), logistics platforms, or customer order management systems.
Key Competencies:
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Strong verbal and written communication skills
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Customer-focused approach
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High attention to detail and accuracy
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Ability to prioritise workload in a fast-paced environment
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Problem-solving and issue resolution skills
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Strong IT and systems skills
Our Diversity and Inclusion commitments: Woodside Logistics Group is committed to having an inclusive workplace where every team member feels they belong. If you require accommodations to be made during the recruitment process or have questions relating to accessibility, please contact us.
Please note: The company operate pre-employment drugs screening testing and any offer of employment made is conditional upon a clear pre-employment drugs screening test. You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have sufficient applications. Perspective employees are expected to disclose any unspent convinctions during the recruitment process. A criminal record will not necessarily be a bar to obtaining a position within the Company.
