Medical receptionist Work, Jobs in Docking, Nfk (with Salaries)

Receptionist
PrimaryCareCareers —Burnham Market
- £12.93 an hour
- Administrative experience
- Front desk
- IT
9d

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Receptionist

PrimaryCareCareers -
Burnham Market

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Job details

Permanent
£12.93 an hour
9 days ago

Qualifications

Collaborate with healthcare professionals
Customer communication
Customer service call handling
Inbound customer enquiry call handling
Clinical record keeping
SystmOne
Updating electronic health records
Stakeholder liaison
Updating electronic care records
Patient appointment coordination
GCSE
Administrative support experience
Scanning
Administrative experience
Appointment booking and call handling
Medical reception and administration experience
Electronic patient record systems
Front desk
IT
Patient record updating
Patient registration
Managing patient records
Signposting to community resources
Communication skills
Healthcare experience
Time management

Full job description

About the Role

The Burnhams Surgery are seeking a Receptionist to join their team for 21 hours per week working Monday, Tuesday and Friday, 7 hours per day.

Duties will include;

Patient services:

Welcoming patients and visitors to the practice
Answering incoming telephone calls professionally and courteously
Booking, cancelling and rearranging appointments
Signposting patients to the most appropriate service or healthcare professional
Registering new and temporary patients
Supporting patients with online services and access requests
Responding to patient enquiries and emails
Liaising with external healthcare providers and community services

Administrative duties:

Scanning and processing patient documentation
Workflow management and document handling
Assisting with clinical coding and record maintenance
Supporting prescription administration processes
Monitoring and completing reception tasks accurately and efficiently
Maintaining accurate patient records using practice systems

Team working:

Working collaboratively with colleagues to deliver excellent patient care
Supporting a positive and respectful team culture
Contributing to service improvements and shared learning
Following practice policies, procedures, and protocols

Please see job description attached for more details.

About the Candidate

To be considered for the position, please see the following:

Essential:

Excellent communication and interpersonal skills
Strong customer service skills
Good telephone manner
Good IT and administrative skills
GCSE (or equivalent) in English and Maths
Strong organisational and time-management skills
Ability to manage competing priorities
Understanding of confidentiality and data protection
Ability to demonstrate initiative and sound judgement

Desirable:

Previous NHS or healthcare experience
Experience working in a customer-facing reception or administrative role
Knowledge of SystmOne
Understanding of General Practice services and procedures

About Us

The Burnham Surgery is a small GP Practice on the Norfolk coast rated as Good by the Care Quality Commission (CQC).

It provides care to around 4,200 patients in and around Burnham Market.

In January 2022 the Burnham Market partners joined with Wells Health Centre and the two sites are running as sister sites within the same partnership.

The reception team is a small, friendly, and busy and efficient team who pride themselves on being the front face of the practice.

The successful candidate will work closely with the reception team to make sure we are constantly providing our patients with the greatest care possible and supporting each other in doing so.

You will be key member of the reception team, answering calls into the surgery, speaking with patients face to face at the reception desk, booking appointments, sign posting patients, amending clinics as well as other reception duties. The role also encompasses other duties such as scanning, summarising, and coding as well as other administrative areas.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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