Head of customer service Work, Jobs in Doncaster, Eng (with Salaries)

Head of Landside & Customer Experience
Doncaster City Council —Sheffield
- £72,379 - £78,160 a year
- Full-time
- Analysis skills
- Driving
- IT
- Relocation assistance
- Annual leave
2d
Desk Based Account Manager
Genuit Group —Doncaster
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Talent Acquisition Partner
Butternut Box —Worksop
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
Head of Operations
PHSGroup —Cudworth
- ERP systems
- IT
- Leadership
- Free parking
- Employee discount
Head of Regulatory Services
Rotherham Metropolitan Borough Council —Rotherham
- £66,284 - £70,785 a year
- Full-time
2d
Product Manager - River Island
French Gate Shopping Centre —Doncaster
- Weekend availability
- Sales
- Leadership
- Time management
- Annual leave
- Employee discount
8d
Group Employee Relations Adviser
DFS —Adwick le Street
- £29,000 a year
- Hybrid work
- Computer literacy
- Human resources
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
1d
Head of B2C Sales
UniHomes —Sheffield
- £50,000 - £75,000 a year
- Weekend availability
- Leadership
- Employee discount
- Referral programme
Quick apply
1d
AI Product Manager
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- AI
- Employee discount
- Referral programme
Quick apply
Purchase Ledger Clerk
Keepmoat Homes —Doncaster
- Full-time
- Microsoft Excel
- Accounting
- Communication skills
- Employee discount
Agile Delivery Manager
Tes Global —Sheffield
- £85,000 - £95,000 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Senior Land and Partnerships Manager
Keepmoat Homes —Doncaster
- Full-time
- Leadership
- Negotiation
- Employee discount
IT Project Manager
Keepmoat Homes —Doncaster
- Full-time
- Hybrid work
- Project management
- Communication skills
- Employee discount
Sales Advisor
Fortus UK —Goldthorpe
- Full-time
- Sales
- Customer service
- Microsoft Office
- Annual leave
Quick apply
10d
Lead Salesforce Implementation Specialist
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- IT
- Leadership
- Employee discount
- Referral programme
Quick apply
Seasonal Operator - Doncaster
GB Railfreight —Doncaster
- £29,173 a year
- Mechanical knowledge
- Annual leave
- Employee discount
9d
Product Manager
River Island —Doncaster
- Weekend availability
- Sales
- Leadership
- Time management
- Annual leave
- Employee discount
Quick apply
14d
Group People Services Administrator
DFS —Adwick le Street
- £25,500 a year
- Hybrid work
- Computer literacy
- Driving
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
1d
Service Manager Repairs and Compliance
Sheffield City Council —Sheffield
- £57,786 - £63,283 a year
- Management
- Maintenance
- No degree
- Annual leave
9d
Supporter Engagement Manager
Ashgate Hospice —Chesterfield
- £36,588.72 - £42,464.72 a year
- Part-time
- Customer service
- IT
- Hospice
- Free parking
- Employee assistance programme
2d

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Head of Landside & Customer Experience

Doncaster City Council -
Sheffield

Apply Now

Job details

Full-time
£72,379 - £78,160 a year
2 days ago

Benefits

Relocation assistance
Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Driving Licence
Analysis skills
Driving
IT

Full job description

Head of Landside & Customer Experience

location_on

Doncaster Sheffield Airport

05/07/2026

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary

Grade SMG, £72,379 - £78,160 (pay award pending)

Contractual hours

Basis

Full time

Region

Doncaster

Job category/type

Management, Transport/Traffic

Date posted

18/06/2026

Job reference

REQ23328

Job description

Based at: Doncaster Sheffield Airport

Salary details: Grade SMG, £72,379 - £78,160 (pay award pending)

Contract Type: Permanent, Full Time

Hours: 37 hours per week

Flexible working arrangements: Flexible working requests will be considered.

Closing date: 5th July 2026

Doncaster Sheffield Airport is preparing to relaunch, and we are seeking visionary leader to part of the leadership team who shape and grow the airport for the future.

This is an opportunity to be part of shaping the strategic direction of one of the UK’s most promising regional airports. As part of our leadership team. You will play a pivotal role in building a modern, resilient, and sustainable aviation hub that serves the regions and sets new standards for environmental responsibility.

We’re looking for bold thinkers, collaborative strategists, and purpose-driven professionals ready to lead with integrity and ambition. From customer excellence to commercial innovation, your leadership will help define the airport’s future and establish a lasting legacy.

About the Role

The Head of Landside & Customer Experience will be responsible for developing leading and delivering all landside operations and the end-to-end customer experience strategy at Doncaster Sheffield Airport. The role will ensure a safe, efficient, and commercially focused landside environment while driving a high-quality customer experience aligned to the airport’s strategic ambitions for growth across both commercial and cargo operations.

This role will play a key part in positioning DSA as a leading regional airport by establishing operational excellence, strong stakeholder relationships, and a customer-first culture.

Key Responsibilities Include

Development and implementation of landside operations, policies and procedures to deliver a safe, compliant, and efficient operation of all landside areas, including forecourt management, car parks, access control, and terminal front-of-house services. Ensuring all landside activities meet regulatory, safety, and security standards.
Lead, coach, and develop the Landside and Customer experience team, promoting accountability, engagement, and high performance. Ensuring appropriate resourcing, training, and capability within the landside operation. Embed a strong safety, compliance, and customer service culture across the team

Their role is critical in ensuring business continuity and prioritising recovery efforts, either through direct involvement or as a designated member of the airport’s Incident Management Team.

The successful Candidate:

We’re looking for a dynamic and experienced leader to head our Landside & Customer Experience function. The ideal candidate will have a strong background in managing large, diverse operational teams and a proven ability to develop and implement long-term strategic workforce plans.

You’ll bring excellent forward planning and analytical skills, using data to inform and support key operational decisions. Your communication and influencing abilities will be second to none, enabling you to engage confidently with stakeholders at all levels—from front-line colleagues to senior directors.

We’re seeking someone who is highly self-motivated, creative, and proactive, with the ability to organise and coordinate teams to deliver shared objectives.

For this role you must also hold the below:

Experience of delivering high-quality customer experience strategies
IT literacy
Valid UK Full Driving Licence

What We Offer

In return, you will have the opportunity to play a vital role in the successful relaunch of Doncaster Sheffield Airport and be part of a committed team focused on professionalism and continuous improvement.

We can offer:

Leading defined benefit pension scheme with generous employer contributions
29 days annual leave (rising to 34 after 5 years) plus 8 bank holidays
Eligibility for Shared Cost AVCs
Relocation package up to £8.5K
Broad range of family friendly workplace policies
Health Cash Plan
Cycle to work and home technology salary sacrifice schemes
Wide range of employee discounts and wellbeing benefits
Financial wellbeing support including affordable loans
Free access to Occupational Health, counselling and physiotherapy
The opportunity to shape the future of one of the UK’s most exciting airport redevelopment projects.

Please ensure you view the job summary as you will need to demonstrate in your application form how you meet the required criteria.

If you require support with completing the application or with interview skills in general, please contact the Advance team via email [email protected] or visit their website www.advancedoncaster.co.uk for further details.

It is anticipated shortlisting will take place week commencing 6th July 2026 and that interviews will be held week commencing 13th July 2026.

For further details or to arrange an informal chat please email: [email protected] and we will respond to arrange a convenient time.

To apply for the role please complete the attached application form and return to [email protected]

Apply Now

Refine Your Search

head of customer service jobs in doncaster, eng

Head of Landside & Customer Experience

Desk Based Account Manager

Talent Acquisition Partner

Head of Operations

Head of Regulatory Services

Product Manager - River Island

Group Employee Relations Adviser

Head of B2C Sales

AI Product Manager

Purchase Ledger Clerk

Agile Delivery Manager

Senior Land and Partnerships Manager

IT Project Manager

Sales Advisor

Lead Salesforce Implementation Specialist

Seasonal Operator - Doncaster

Product Manager

Group People Services Administrator

Service Manager Repairs and Compliance

Supporter Engagement Manager

I want to receive the latest job alerts for head of customer service in doncaster, eng

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