Complaints manager Work, Jobs in Doncaster, Syk (with Salaries)

Tribunal, Dispute Resolution and Complaints Lead
North Yorkshire Council —Selby
- £51,356 - £55,539 a year
- Full-time
- Travel
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Area Communication/Stakeholder Manager
Ministry of Justice —Doncaster
- £50,001 - £63,139 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
2d
Business Manager - Corporate Services, Yorkshire and the Humber Probation Service, Full Time, Various Locations
HM Prison & Probation Service —Barnsley
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
6d
Area Property Operations Manager
Ministry of Justice —Doncaster
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Maintenance
- Project management
- Annual leave
- Employee discount
8d
Customer Care Coordinator
Keepmoat Homes —Doncaster
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
13d
HOFSC Offender Management Operational / Non Operational
Ministry of Justice —Wakefield
- £50,001 - £60,000 a year
- Weekend availability
- Hybrid work
- Management
- Presentation skills
- Human resources
- Annual leave
15h
Environmental Enforcement Team Leader
3GS (UK) Limited —Leeds
- From £33,930 an hour
- Overtime
- Customer service
- Driving
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
17h
Scheme Manager
Sanctuary Group —Skellow
- £24,654 - £27,232 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
13d
Polygraph Examiner - East Midlands (Travel Across East and West Midlands Required)
HM Prison & Probation Service —Chesterfield
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- No degree
- Annual leave
- Employee discount
7d
SEND Casework Manager
North Yorkshire Council —Selby
- £47,181 - £51,356 a year
- Full-time
- Travel
- Organisational skills
- Care plans
- Annual leave
- Employee discount
Regional Manager
Leeds Regional Office —Leeds
- £70,000 a year
- Weekend availability
- Care plans
- Leadership
Quick apply
6d
Security Operations Manager
Protecto Security Services Ltd —Sheffield
- £3,900 - £4,400 a month
- Full-time
- Travel
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
SEND Casework Manager Post 16
North Yorkshire Council —Selby
- £47,181 - £51,356 a year
- Full-time
- Travel
- Organisational skills
- Care plans
- Annual leave
- Employee discount
10d
Service Manager - Outpatients
Sheffield Children's NHS Foundation Trust —Sheffield
- £49,387 - £56,515 a year
- Full-time
- Management
- No degree
- Organisational skills
- Annual leave
3d
Triage Case Officer
Social Work England —Sheffield
- £34,085 - £36,520 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Organisational skills
- Annual leave
- Life insurance
3d
Deputy Manager – Residential Care Home
Selby —Selby
- £29,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Senior Vulnerability Manager
Home Office —Sheffield
- £53,850 - £56,850 a year
- Full-time
- English
- Presentation skills
- Annual leave
17h
Communications and Engagement Manager
Forestry Commission —Clipstone
- £33,854 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Communication skills
6d
Operations Support Assistant
Smart Metering Systems —Doncaster
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Computer literacy
- Organisational skills
- Annual leave
- Life insurance
1d
Probation Learning Manager - Yorkshire and the Humber Probation Service - Learning and Development - Various Locations - Part time
HM Prison & Probation Service —Barnsley
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Management
- Data analysis skills
- Presentation skills
- Annual leave
- Employee discount
8d

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complaints manager jobs near doncaster, syk

Tribunal, Dispute Resolution and Complaints Lead

North Yorkshire Council -
Selby

Apply Now

Job details

Permanent | Full-time
£51,356 - £55,539 a year

Benefits

Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

Communication skills
Negotiation

Full job description

Salary: £51,356 to £55,539 per annum

Grade: N
Contract: Permanent

Hours: Full time (37 hours)

Location: Selby, North Yorkshire with the ability to travel across the county as required

Are you an experienced SEND professional with exceptional knowledge of SEND legislation, tribunal processes and dispute resolution?

Do you thrive in complex environments where you can make a meaningful difference for children, young people and families?

We are seeking a Tribunal, Dispute Resolution and Complaints Lead to play a pivotal role within our SEND Assessment Service (0–25), leading on SEND tribunals, complaints, dispute resolution and other associated legal processes. This is an exciting opportunity to influence practice across the local authority and help deliver positive outcomes for children and young people with Special Educational Needs and Disabilities (SEND).

The role

You will take direct responsibility for the management of SEND cases that are subject to SEND Tribunal appeals, complaints and dispute resolution processes. You will work closely with families, schools, legal representatives, health and social care partners, and senior local authority colleagues to secure effective and lawful outcomes. This will involve supporting locality team managers and caseworkers through robust supervision arrangements and taking lead responsibility to ensure a coordinated response is provided to families and children.

Key Responsibilities

Lead and manage SEND tribunal appeals, complaints and dispute resolution activity on behalf of the local authority.

Represent the local authority at SEND Tribunal hearings and other formal proceedings, ensuring compliance with any resulting orders.

Prepare, coordinate and submit high-quality evidence and case documentation to support tribunal hearings.

Provide expert advice and guidance to EHC Casework Managers and Officers, on all aspects of SENDIST processes and practice.

Work proactively with families and partners to resolve disputes at the earliest opportunity and reduce the need for formal appeals.

Support quality assurance processes and the robustness of SEND decision-making, including SEN Panels.

Deliver training and workforce development to schools, colleges, governors and professionals across education, health and social care.

Monitor complaint and tribunal trends, identify areas for improvement and contribute to strategic SEND developments

Develop high quality CPD opportunities for the wider service in liaison with the Lead for SEND

Ensure accurate records are maintained and appeals activity is fully coordinated across the service

We are looking for someone who has:

Extensive knowledge of SEND legislation, statutory guidance and current policy developments.

Knowledge of children's continuing healthcare and NHS policy.

Significant experience working within a SEND legislative framework.

Experience managing complex cases involving legal, professional and ethical considerations.

Experience of managing financial and reputational risk.

The ability to work effectively with senior leaders, legal representatives and multi-agency partners.

Strong negotiation, facilitation and conflict resolution skills.

Excellent written and verbal communication skills, including the ability to present complex information clearly and confidently.

The ability to work independently, prioritise effectively and meet demanding statutory timescales.

A commitment to inclusion, equality and outstanding customer service

Why Join us?

Generous Annual Leave: 28 days of holiday (pro-rata), increasing to 34 days after 5 years’ service – plus public holidays.

Pension Scheme:

for your future with our generous Local Government Pension Scheme.
Fitness Discounts: Discounted Gym memberships at various gyms across the county.
Lifestyle Savings: Enjoy a wide range of discounts at hundreds of popular high-street and online retailers.
And more: Additional wellbeing support, employee assistance, and development opportunities.

Ready to make a difference?

Join us and help shape positive futures for children and young people with SEND across our communities.

If you would like more information about this role, please contact Chris Reynolds, Head of SEND and Resources, via email at [email protected]

We look forward to exploring your interest and receiving your application.

Key dates:

Closing Date: 26th July 2026

Interview Date: 4th or 5th August 2026

Key documents:

Job Description

Total Rewards Brochure

Enhanced Level DBS Disclosure is required for appointment to this post.

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults or children at risk.

We are committed to the inclusion, safeguarding, and promoting the welfare of children and adults at risk.

North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.

Using AI? Please follow our guidance to ensure your application reflects your own knowledge and experience: www.northyorks.gov.uk/advice-your-job-application

Tribunal, Dispute Resolution and Complaints Lead

Salary: £51,356 - £55,539

Posted: 08/07/2026

Closing date: 26/07/2026

Closing time: 23:59

Apply Now

Refine Your Search

complaints manager jobs in doncaster, syk

Tribunal, Dispute Resolution and Complaints Lead

Area Communication/Stakeholder Manager

Business Manager - Corporate Services, Yorkshire and the Humber Probation Service, Full Time, Various Locations

Area Property Operations Manager

Customer Care Coordinator

HOFSC Offender Management Operational / Non Operational

Environmental Enforcement Team Leader

Scheme Manager

Polygraph Examiner - East Midlands (Travel Across East and West Midlands Required)

SEND Casework Manager

Regional Manager

Security Operations Manager

SEND Casework Manager Post 16

Service Manager - Outpatients

Triage Case Officer

Deputy Manager – Residential Care Home

Senior Vulnerability Manager

Communications and Engagement Manager

Operations Support Assistant

Probation Learning Manager - Yorkshire and the Humber Probation Service - Learning and Development - Various Locations - Part time

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