Customer service manager Work, Jobs in Dorking, Sry (with Salaries)

Customer Support Manager
Alfa Laval —Camberley
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Training & development
5d
Front of House Manager
Mole Valley District Council —Dorking
- £37,028 - £41,642 a year
- Weekend availability
- Bar
- Inventory control
- Customer service
- Free parking
- Annual leave
12d
Inside Sales Account Manager
PGH Pest Control & Prevention —Gomshall
- Up to £40,000 a year
- Monday to Friday
- CRM software
- Customer service
- Salesforce
- Free parking
- Employee discount
Quick apply
Head of Business
Sandown Mercedes-Benz of Epsom —Epsom
- Up to £120,000 a year
- Full-time
- Customer service
- Continuous improvement
- No degree
- Store discount
- Health & wellbeing programme
Quick apply
12d
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
12d
Customer Service Manager
Telecom Acquisitions Ltd. —Horsham
- £40,000 - £45,000 a year
- Full-time
- Team management
- Training & development
Quick apply
General Manager - Padel & Athletics Club
GrassRoots Padel / Wimbledon Park Sports Hub —London
- £45,000 - £55,000 a year
- Weekend availability
- Hospitality
- Management
- In-person
Quick apply
9d
Front of House Manager
BidvestNoonan —London
- £45,000 a year
- Full-time
- Customer service
- Hotel
- Continuous improvement
Quick apply
6d
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Customer Relationship Manager
HERD GROUP —Addlestone
- Full-time
- Microsoft Word
- CRM software
- Analysis skills
- Free parking
- Employee stock ownership plan
Quick apply
Complaints Manager
Raven Housing Trust —Redhill
- £43,750 a year
- Hybrid work
- Employee discount
4d
Department Manager - Giftware & Customer Services
Garsons —Esher
- £32,844 - £38,076 a year
- Weekend availability
- Customer service
- Organisational skills
- Budgeting
- Free parking
- Store discount
Quick apply
Veterinary Receptionist / Lead
Pawprints Vetcare Limited —Godalming
- £28,000 - £32,500 a year
- Full-time
- Customer service
- English
- Front desk
- Annual leave
- Employee discount
Quick apply
11d
Mobile Support Team Leader
OPUS TECHNOLOGY —Reigate
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Conflict management
- Life insurance
- Referral programme
Quick apply
Account Manager/Media Buyer Remote, Hybrid or Office Based
Fitness Marketing Agency —Haywards Heath
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
Quick apply
5d
Assistant General Manager
Daytona Motorsport —Esher
- £35,000 - £40,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Training & development
Quick apply
10d
Customer Experience Manager
ATG Entertainment Limited —Woking
- £42,800 a year
- Full-time
- Hotel
- Presentation skills
1d
Head of Claims
MLabs —London
- £150,000 - £200,000 a year
- Full-time
- Remote
- Recruiting
- In-person
- AI
- Annual leave
Quick apply
Customer Experience Manager
Centre for Effective Dispute Resolution —London
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Data analysis skills
- Life insurance
Quick apply
5d

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customer service manager jobs near dorking, sry

Customer Support Manager

Alfa Laval -
Camberley

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Job details

Full-time
5 days ago

Benefits

Cycle to work scheme
Company pension
Tech scheme

Qualifications

Stakeholder collaboration
Data analysis skills
Internal department liaison
Continuous improvement
Continuous improvement cycles oversight
Customer loyalty building
B2B
Customer support
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Training & development
Team motivation leadership

Full job description

Alfa Laval UK&I is looking for a Customer Support Manager.

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build careers too.

About the job

As Customer Support Manager, you will lead and develop a high‑performing order management and claims handling team, ensuring operational excellence, collaboration, team engagement and continuous improvement whilst engaging cross‑functionally with Sales, Service Operations and Finance.

Who you are

A passion for customers and desire to continuous build their loyalty through a positive experience.
Experience leading a customer service or support function in a B2B industrial environment, ideally with exposure to order‑to‑cash and claims handling.
Strong capability in process mapping and enhancement, journey optimisation, and continuous improvement methodologies.
Ability to use data insights to drive decisions and prioritisation
A leadership style that builds trust, engagement, and empowerment within the team.
A result-driven approach
Collaborative mindset with the ability to work cross‑functionally to improve service flow and customer outcomes.

Key Tasks

Manage all areas of the customer service functions to ensure positive customer relations through managing the order-handling processes.
Developing and executing a comprehensive customer experience strategy aligned with company goals.
Escalation point for customers for operational challenges that require additional support to drive resolution.
Develop, monitor and achieve quality standards in order to deliver customer satisfaction via KPI’s.
Map and continuously improve existing processe
Scope, roll-out and successful implementation of new tool and processes supporting order management.
Coordinate order logistics with the Alfa Laval factories according to customer contract requirements.
Coordinate with Finance for payment management and backlog follow‑up.
Lead the Customer Service team, providing direction and ensuring they are performing in accordance with the plan.
Develop, motivate and coach direct reports to secure the development of relevant competencies.

What we can offer

Alfa Laval UK&I currently provides a wide range of benefits, schemes, and initiatives to our employees including:

Holiday entitlement of 25 days + Bank holidays
Simply Health – Health cash plan available to enter worth over £2500 annually
Life Assurance – 4X annual salary when you remain in the pension
Training and Career Development potential
Cycle to work scheme
Tech scheme benefit
Hybrid working, 3 in office and 2 from home

Our commitment to integrity

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Playing the games is mandatory.

As part of our commitment to maintaining a safe and secure workplace, we conduct background checks on final candidates for this role. In addition, you will need to show your right to work in the UK.

For more information, please contact

Reece Watmore, Talent Acquisition Partner, [email protected]

Applications for this role will be closing on September 12th with CV's being reviewed from the 14th of September. Please apply immediately to avoid missing the deadline.

#LI-RW1

Apply Now

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customer service manager jobs in dorking, sry

Customer Support Manager

Front of House Manager

Inside Sales Account Manager

Head of Business

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