Planner/scheduler Work, Jobs in Dorking, Sry (with Salaries)

Service Operations Coordinator
ORCA Plumbing & Heating Ltd —Crawley
- £27,000 - £31,000 a year
- Full-time
- Customer service
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- Organisational skills
- Annual leave
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Service Operations Coordinator

ORCA Plumbing & Heating Ltd
Crawley

Quick apply

Job details

Permanent | Full-time
£27,000 - £31,000 a year
9 days ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Customer service
Logistics
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Service Operations Coordinator

ORCA Plumbing & Heating Ltd – Crawley

ORCA Plumbing & Heating Ltd is an established plumbing and heating company founded in 2012. As our client base continues to grow, we are continuing to expand and strengthen our team.

We are proud to offer stable roles in a supportive working environment and believe that valued staff are key to delivering an excellent service.

The Role:

Are you an experienced planner, scheduler, coordinator, or customer service professional who thrives in a fast-paced environment and enjoys keeping operations running smoothly?

We are looking for a confident and highly organised Service Operations Coordinator to play a key role in scheduling engineers, coordinating appointments, and supporting the day-to-day running of our domestic plumbing and heating services.

This is a planner-led role where you will take ownership of engineer scheduling, problem-solve day-to-day operational challenges, and help deliver an efficient, professional service for our customers. You’ll work closely with engineers and customers to ensure jobs are coordinated effectively and expectations are managed throughout.

Salary, Hours & Benefits

Monday to Friday, 8:00am – 5:00pm with a 1-hour unpaid lunch break
Salary: £27,000 – £31,000 per annum, depending on experience
Monthly pay
Automatic pension enrolment
20 days annual leave plus bank holidays
Additional annual leave entitlement – receive 1 extra day of holiday for each completed year of service, up to a maximum of 5 additional days

Why Join ORCA?

Be a key part of the day-to-day running of a growing business
Work in a varied, fast-paced environment where no two days are the same
Join a supportive team where your contribution is genuinely valued
Have real responsibility and ownership within your role
Opportunity to develop planning, coordination, and operational expertise

What You’ll Be Doing

Scheduling and coordinating daily workloads for engineers
Managing engineer diaries and planning appointments efficiently
Contacting customers to arrange appointments and manage expectations
Making quick, practical decisions to resolve scheduling changes and challenges
Handling customer enquiries and maintaining high levels of customer service
Answering incoming calls and supporting customers professionally
Helping ensure day-to-day operations run smoothly and efficiently

What We’re Looking For

Previous experience in planning, scheduling, coordination, or a similar role
Experience within a customer service or service-based environment
Strong organisational skills with the ability to manage multiple priorities
Confidence making decisions and taking ownership of problems
Calm, proactive approach in a busy, fast-paced environment
Excellent communication skills and a professional telephone manner
Good IT skills, including Microsoft Office and scheduling systems

Pay: £27,000.00-£31,000.00 per year

Benefits:

Company pension

Work Location: In person

Quick apply

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planner/scheduler jobs in dorking, sry

Service Operations Coordinator

Document Control Lead

Planner - UK

Proposal Coordinator

PMO Specialist - Cleared Government & Defence Sector

Network Planning Manager - Supply Chain Planning & Execution

Construction Business Development Lead

Overseas Contractor

Programme Manager (Commissioning)

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