Customer service manager Work, Jobs in Dorney, Bkm (with Salaries)

Customer Service Manager
Berkeley Group —Maidenhead
- Full-time
- Sales
- Customer service
- IT
- Annual leave
Quick apply
12d
Office Manager / PA
Motofix Accident Repair Centres —High Wycombe
- Up to £38,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
10d
Customer Service Team Leader
Tracker —Uxbridge
- Hybrid work
- Management
- Customer service
- Supervising experience
11d
Junior International Finance Manager Programme - UK - International
MCFT —Maidenhead
- £35,000 a year
- Full-time
- Hospitality
- Sales
- In-person
- Life insurance
- Referral programme
Quick apply
13d
Customer Service Assistant Manager
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- IT
- Communication skills
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
13d
Global Head of Customer Support
TeamViewer Germany GmbH —London
- Hybrid work
- Travel
- Leadership
- Employee discount
Quick apply
Customer Success Manager
Insurity —London
- £39,000 - £77,000 a year
- Microsoft Powerpoint
- Data analysis skills
- English
- Annual leave
- Referral programme
Quick apply
11d
Customer Relationship Manager
Youngman Lovell Ltd —London
- £24,420.00 - £48,510.43 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
Quick apply
13d
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
Senior CRM and Engagement Manager
Golfbreaks —Windsor
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
2d
Founding Customer Experience Lead
Odin —London
- £75,000 - £102,000 a year
- Full-time
- Remote
- AI
- Annual leave
- Sick pay
10d
Head of Retail for the South (UK)
Lovisa —London
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
Quick apply
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Customer Experience
Curriculum Solutions —London
- £150 - £180 a day
- Part-time
- Remote
- CRM software
- Management
- English
- Work from home
Quick apply
4d
Lead Customer Experience Manager
Sainsbury's —Beaconsfield
- From £36,250 a year
- Management
- Leadership
- Employee discount
9d
Customer Service Manager
Morrisons —Bracknell
- Hospitality
- Team management
- Employee discount
Quick apply
Regional Customer Support Manager
Greenshields JCB —Farnham
- Driving
- Construction
- Communication skills
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply

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customer service manager jobs near dorney, bkm

Customer Service Manager

Berkeley Group -
Maidenhead

Quick apply

Job details

Full-time | Fixed term contract
12 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Sales
Customer service
IT
Construction
Communication skills

Full job description

Description

Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.

We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all our stakeholders.

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

What you'll be doing

This role is a 2 year fixed term contract, we welcome applicants looking for long term roles.

As a Customer Service Manager, you will play a key role in delivering an excellent customer experience throughout the new homes journey, from pre-completion through to the two-year warranty period. Responsibilities include:

Carry out quality inspections of completed homes, ensuring they meet company standards before handover.
Guide customers through their new home before and at completion, explaining how features work, taking meter readings, and providing keys and homeowner information.
Support customers after they move in, responding to queries, managing reported issues, and ensuring repairs are completed within agreed timescales.
Build positive relationships with customers, subcontractors, Housing Associations, warranty providers, and internal teams to resolve issues efficiently and deliver a great customer experience.
Work closely with Sales, Construction and Customer Service colleagues to provide clear, consistent communication and support continuous improvement.
Monitor customer feedback and satisfaction survey results, identifying trends and recurring issues to help improve our homes, services and overall customer experience.
Share feedback on recurring issues and product performance with the Customer Experience Director to support continuous improvement of our homes and services.
Attend meetings, provide cover for colleagues when needed, and support the wider team with additional duties as required.
Work with warranty providers (including NHBC and Premier) to support inspections and help resolve any issues identified during the 10-year structural warranty period.

What you'll bring

Previous experience in a customer service role is essential.
Experience in construction or property is desirable but not essential.
Experience working with a diverse or international customer base is an advantage.
Basic understanding of building terminology would be beneficial.

Skills & Attributes

Confident using IT systems and digital tools.
Strong communication skills with the ability to build positive relationships with customers, colleagues and partners.
Team player with a collaborative approach.
Able to influence outcomes and support effective resolution of customer issues.
High attention to detail and accuracy.

Why join us?

25 days annual leave, increasing with service to 33 days.
Health and wellbeing benefits including Private Medical Insurance.
Lifestyle benefits including access to an online discount platform.
Berkeley Foundation volunteer day.
Private pension plan.
Group life assurance.

The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.

Internal applicants:
If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.

About Berkeley Group

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

We have a diverse workforce and culture rooted in attention to detail, effective communication, a sense of fun and a huge feeling of ownership and pride. With a commitment to innovation, sustainability, and customer satisfaction, we have become synonymous with exceptional design and meticulous attention to detail.

Quick apply

Refine Your Search

customer service manager jobs in dorney, bkm

Customer Service Manager

Office Manager / PA

Customer Service Team Leader

Junior International Finance Manager Programme - UK - International

Customer Service Assistant Manager

Customer Service Manager

Global Head of Customer Support

Customer Success Manager

Customer Relationship Manager

Customer Experience Manager

Senior CRM and Engagement Manager

Founding Customer Experience Lead

Head of Retail for the South (UK)

Head Of Customer Experience

Head of Customer Experience

Lead Customer Experience Manager

Customer Service Manager

Regional Customer Support Manager

Customer Operational Delivery Manager

Customer Experience Manager

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