Service desk manager Work, Jobs in Dorney, Bkm (with Salaries)

Service Reporting Manager
Bell Integration —London
- Computer Science
- Data analysis skills
- SQL
- Annual leave
IT Service Delivery Manager
Commonwealth War Graves Commission —Maidenhead
- £40,000 - £50,000 a year
- Monday to Friday
- IT
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
12d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Management
3d
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Regional Service Manager
AVI-SPL —Farnborough
- Full-time
- Management
- PMP
- Bachelor's degree
- Employee assistance programme
- Referral programme
Service Delivery Manager
FluidOne —Camberley
- Analysis skills
- Computer networking
- Employee assistance programme
Queue Manager
Boxxe Group —Hemel Hempstead
- Organisational skills
- IT
Quick apply
IT Operations Manager
OfficeTek Business Technology Services —London
- £4,500 - £6,000 a month
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
- Sick pay
Quick apply
1d
Service Delivery Manager
Methods Business and Digital Technology —London
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
5d
Trading Data & AI Analyst
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- SQL
Service Desk Engineer [Desk & Field]
Lyon Managed Services Limited —London
- From £28,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- IT
- Annual leave
Quick apply
5d
Senior Service Delivery Manager
Zenzero Solutions —London
- Analysis skills
- Project management
- Bachelor's degree
3d
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Annual leave
- Gym membership
Quick apply
7d
Senior Service Delivery Manager
Telana —London
- Azure
- DevOps
- Machine learning
- Employee assistance programme
Junior Helpdesk Support Technician
Techtronic Industries GmbH (TTI) —Maidenhead
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
Technology Operations Manager
Soltiak Business Technology Services —London
- £4,500 - £6,000 a month
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
Quick apply
1d
Technical Support Manager
TRC Companies, Inc. —London
- Full-time
- Analysis skills
- Bachelor's degree
- Business
Head of IT
Metropolitan Gaming —London
- Full-time
- Management
- Computer Science
- Bachelor's degree
- Employee discount
- Life insurance
Quick apply
6d
IT Service Delivery Lead
Redmayne Bentley —London
- £50,000 - £60,000 a year
- Full-time
- IT
- Communication skills
11d

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Service Reporting Manager

Bell Integration -
London

Apply Now

Job details

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership

Qualifications

Power BI
Computer Science
Data analysis skills
Tableau
SQL
Presentation skills
Bachelor's degree
ITIL
ServiceNow
IT
Communication skills
Python

Full job description

Overview:

The Service Reporting Manager is responsible for transforming operational data into meaningful insights that enhance service delivery, efficiency, and customer experience. This role analyses ticket trends, performance metrics, and operational behaviours to drive process improvement, proactive problem management, and informed decision-making across the Service Desk and wider IT organisation.

Responsibilities:

Data Analytics

Design and deliver advanced analytics to identify trends, recurring issues, and opportunities for service improvement
Define and implement best practices for data collection, storage and analysis.
Develop predictive models and insights to support proactive problem management.
Create dashboards and visuals that translate complex data into actionable insights for technical and non-technical audiences.

Stakeholder Collaboration

Partner with service desk leadership, IT operations, and business stakeholders to define data requirements and priorities.
Act as the primary liaison for analytics initiatives, ensuring alignment with organisational objectives and ISO standards.
Facilitate workshops and engagement sessions to promote data literacy and evidence-based decision-making.

KPI Management

Define, track, and report on KPIs for Service Desk operations, including SLA compliance, resolution times, and customer satisfaction.
Establish a robust reporting framework to monitor performance and drive continual service improvement.
Provide insights that inform resource planning, rota optimisation, and operational efficiency.

Data Engineering

Build and maintain scalable data pipelines and reporting infrastructure to support current and future analytics needs.
Ensure data integrity, security, and compliance with governance standards.
Evaluate and recommend tools and technologies to enable automation and advanced analytics capabilities.

Culture & Leadership

Champion a data-driven culture across the Service Desk and IT teams, promoting transparency, collaboration and continuous improvement.
Actively demonstrate company values – Honesty & Integrity, Open & Straightforward, One Version of Events, Agile & Responsive, Friendly & Inclusive in all interactions and decision making.
Lay the foundations for future growth of the Data & Analytics function, including documentation, process design and mentoring future hires.

Qualifications:

Ability to translate sometimes complex data into clear, actionable insights.
Skilled at presenting findings in a compelling way that drives decision making.
Strong interpersonal skills to build trust and collaborate effectively across teams.
Analytical mindset with the ability to propose practical solutions.
Comfortable working with ambiguity and creating clarity from complexity.
Ensure accuracy and integrity with data analysis and reporting.
Encorages knowledge sharing and cross-functional engagement.

Required Skills & Qualifications

Bachelor's degree in data Analytics, Computer Science, IT or related field.
Proven experience in data analytics and reporting within IT Service Management environments.
Technical skills, advanced experience in SQL, PowerBI, Tableau, Excel, Python, ServiceNow reporting etc).
Knowledge of ITIL principles and ISO service management standards.
Excellent stakeholder management and communication skills.

What we care about:

At Bell, we believe that we are stronger together, and promote an open, collaborative culture where everyone is encouraged to be involved in the shaping of our business.

We value diversity!

We seek to employ a workforce representative of the markets that we serve and work hard to ensure that all of our staff have the opportunity to thrive within a friendly and inclusive environment.

Why join Bell:

Why join bell:

We prioritise internal development opportunities and offer access to our Udemy training platform with over 5000 training courses
Competitive Salary
Flexible remote working
A generous company pension
25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days!
Healthcare and dental insurance
Life assurance
Cycle to work scheme
A diverse and inclusive work culture
Modern vibrant workplaces
Exclusive discounts with major retailers, discount gym memberships and access to our wellness centre

Apply Now

Refine Your Search

service desk manager jobs in dorney, bkm

Service Reporting Manager

IT Service Delivery Manager

IT Service Desk Manager

Service Desk Ops Manager

Head of Service Desks - Reading, UK

Regional Service Manager

Service Delivery Manager

Queue Manager

IT Operations Manager

Service Delivery Manager

Trading Data & AI Analyst

Service Desk Engineer [Desk & Field]

Senior Service Delivery Manager

Service Desk Engineer (Field)

Senior Service Delivery Manager

Junior Helpdesk Support Technician

Technology Operations Manager

Technical Support Manager

Head of IT

IT Service Delivery Lead

I want to receive the latest job alerts for service desk manager in dorney, bkm

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