Support Worker (Full-Time) – x2
Bank / Relief Support Worker – As Required
Service: Nuu Home Group – 16+ Supported AccommodationLocations: Zion House (Dover) & Zoe House (Canterbury)Reports to: Service Manager / Senior Support Worker
About Nuu Home Group
Nuu Home Group is an Ofsted Registered Supported Accommodation provider supporting young people aged 16–18, including Unaccompanied Asylum-Seeking Children (UASC), as they prepare for independent adulthood.
Following the successful opening of Zion House in Dover, we’re excited to be expanding with the opening of Zoe House in Canterbury. As our organisation continues to grow, we’re looking for passionate, reliable and caring Support Workers who want to make a genuine difference in the lives of young people.
This is an exciting opportunity to join us during a period of growth, helping to shape the culture, standards and day-to-day practice of homes built on strong relationships, consistency and high-quality support.
At Nuu Home Group, everything we do is centred around our core values of Nurturing, Understanding and Uplifting. We believe young people achieve the best outcomes when they have adults around them who are consistent, dependable and genuinely invested in their future.
We know this work isn’t always easy. Young people don’t just need someone who is kind—they need adults who are confident enough to set boundaries, remain calm under pressure and provide stability during difficult moments. We believe in building genuine relationships whilst maintaining high expectations, because preparing young people for adulthood means helping them understand responsibility, accountability and resilience alongside encouragement and support.
Successful applicants will be based at either Zion House (Dover) or Zoe House (Canterbury), depending on the needs of the service and, wherever possible, your preferred location.
We welcome applications from people with experience in supported accommodation, children’s residential care, youth work, education, social care and other relevant support settings.
The Role
As a Support Worker, you’ll play a key role in supporting young people to develop the confidence, resilience and practical skills needed for independent living.
Every day is different. One day you may be supporting a young person to attend college or a job interview, helping them prepare meals or manage their finances. Another day you may be accompanying them to appointments, encouraging positive activities, supporting them through a difficult conversation or simply being a consistent adult they know they can rely on.
Working alongside colleagues and partner agencies, you’ll help create a safe, nurturing and supportive environment where every young person has the opportunity to thrive.
Main Responsibilities
Supporting Young People
- Build positive, professional relationships based on trust, respect and consistency.
- Support young people to develop independence through everyday life skills including cooking, cleaning, budgeting, shopping and managing appointments.
- Encourage engagement with education, employment, training and positive community activities.
- Promote emotional wellbeing, healthy routines and positive decision-making.
- Act as a positive role model, encouraging young people to achieve their goals and celebrate their progress.
- Support young people to build confidence, resilience and independence in preparation for adulthood.
Safeguarding & Professional Practice
- Safeguard and promote the welfare of young people at all times.
- Recognise, respond to and report safeguarding concerns appropriately.
- Maintain professional boundaries and work in a trauma-informed, child-centred way.
- Work collaboratively with social workers, education providers, healthcare professionals and partner agencies.
- Follow company policies, procedures and Ofsted requirements.
Care Planning & Recording
- Follow individual support plans, risk assessments and independence plans.
- Complete accurate, professional and timely daily records, handovers and incident reports.
- Contribute to reviews, planning meetings and young people’s ongoing progress.
- Ensure all recording complies with the Supported Accommodation (England) Regulations 2023.
Household Responsibilities
- Help maintain a welcoming, safe and well-presented home.
- Complete routine health and safety checks.
- Encourage young people to take pride in their bedrooms and shared living spaces.
- Support the home in preparing for inspections and professional visits.
Community & Transport
- Support young people to attend education, training, appointments and activities.
- Encourage participation in positive hobbies, sports and community opportunities.
- Transport young people where appropriate using a company or personal vehicle.
Our Approach
At Nuu Home Group, we believe the strongest relationships are built on trust, consistency and honesty.
Supporting young people isn’t about saying “yes” to everything. It’s about helping them make safe choices, take responsibility for their actions and develop the skills they’ll need to succeed as adults.
We believe in being firm but fair. We set clear boundaries, remain consistent and hold young people accountable when needed, whilst always treating them with dignity, respect and compassion.
We’re looking for Support Workers who can build genuine relationships, have difficult conversations when necessary, remain calm under pressure and understand that kindness and accountability go hand in hand.
Essential Criteria
- Experience supporting young people or vulnerable adults within supported accommodation, residential childcare, youth work, social care or similar settings.
- Good understanding of safeguarding and professional boundaries.
- Strong communication and interpersonal skills.
- Good written and IT skills for recording and reporting.
- Ability to work independently and as part of a team.
- Calm, professional and resilient approach when managing challenging situations.
Desirable
- Experience working within Supported Accommodation or Children’s Residential Services.
- Knowledge of the Supported Accommodation (England) Regulations 2023.
- Full UK driving licence.
About You
We’re looking for someone who:
- Is caring, approachable and compassionate.
- Builds genuine, professional relationships with young people.
- Understands the importance of being firm but fair, maintaining clear boundaries whilst remaining supportive.
- Can confidently challenge unsafe or inappropriate behaviour in a calm and respectful manner.
- Is reliable, honest and professional.
- Remains calm under pressure and demonstrates emotional resilience.
- Works well independently and as part of a supportive team.
- Wants to make a lasting difference in young people’s lives.
What We Offer
- The opportunity to join a growing Ofsted Registered organisation.
- A supportive management team with an open-door culture.
- Comprehensive induction and ongoing training.
- Continued professional development and opportunities for career progression.
- The opportunity to help shape a growing organisation where your ideas genuinely matter.
- A positive team culture built on collaboration, trust and shared purpose.
Additional Information
All appointments are subject to:
- Enhanced DBS clearance.
- Satisfactory references.
- Completion of mandatory training.
- Verification of the right to work in the UK.
Unfortunately, we are unable to offer visa sponsorship for this role.
This position involves working on a flexible rota, including:
- Long day shifts (8:00am–8:00pm)
- Sleep-in shifts
- One weekend working as part of the rota
- Working across Zion House (Dover) and Zoe House (Canterbury) where required, although every effort will be made to accommodate your preferred location.
Join Our Team
At Nuu Home Group, we believe every young person deserves someone who believes in them.
If you’re looking for a rewarding career where you can genuinely make a difference, enjoy working within a supportive team and want to help shape the future of a growing organisation, we’d love to hear from you.
Job Type: Full-time
Pay: £12.60-£13.50 per hour
Work Location: In person
