Support & client services managers Work, Jobs in Dover, Ken (with Salaries)

Customer Service Supervisor
IRATA International —Ashford
- £30,000 - £35,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
Wedding & Events Co-ordinator
Solton Manor —Dover
- £24,424 - £30,000 a year
- Weekend availability
- Hybrid work
- Sales
- Organisational skills
- In-person
- Free parking
- Flexitime
Quick apply
Operations Manager
Nationwide Facilities Limited —Ashford
- £40,000 - £60,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- In-person
Quick apply
Clinician Support Team Manager
Psicon —Canterbury
- £60,000 - £70,000 a year
- Monday to Friday
- Hybrid work
- Annual leave
Quick apply
Custom Clearance Shift Clerk
Uniserve —Dover
- Full-time
- Microsoft Excel
- IT
- Business
- Free parking
- Referral programme
11d
B2B Media accounts Manager
Kilburn Communciations (Previously EKC) —Whitstable
- £42,000 - £60,000 a year
- Full-time
- English
- Administrative experience
- Project management
Quick apply
14d
Sales Advisor & Project Manager
Noted in Style Limited —Folkestone
- From £25,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
- Referral programme
Quick apply
14d
Facilities Services Manager
Discovery Park Management Ltd —Sandwich
- Up to £50,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2h
Compliance Development Officer
Finamply —Herne Bay
- From £38,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Communication skills
- Free parking
- Employee discount
Quick apply
1h
Business Development Manager
Wynsdale Group Ltd —Faversham
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Contracts
- Health & wellbeing programme
- Work from home
Quick apply
3d
Senior Weddings and Events Sales Executive
Port Lympne Hotel & Reserve —Lympne
- £29,000 a year
- Weekend availability
- Sales
- Hotel
- Driving
- Free parking
- Store discount
Quick apply
13d
Care Coordinator
Cera Care —Ashford
- £25,868 a year
- Employee assistance programme
- Employee discount
HGV1 Port Worker
OCS Group —Dover
- £13.64 an hour
- 12 hour shift
Quick apply
Security Officer
Mitie —Dover
- £14.22 an hour
- 12 hour shift
- Analysis skills
7d
Senior Account Manager - South East
Yell Ltd —Folkestone
- £400,000 a year
- Full-time
- Remote
- Employee assistance programme
- Life insurance
Quick apply
Business Development Manager
PHSGroup —Ashford
- £45,000 a year
- Monday to Friday
- CRM software
- Sales
- Business development
- Free parking
- Employee discount
6d
Security Officer
ABM UK —Ashford
- £13.45 an hour
- Full-time
- Annual leave
- Employee discount
Quick apply
Payroll Senior
Kreston Reeves —Sandwich
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Quick apply
CQC Registered Manager (Supported Living)
Seeds Care Limited —Thanet District
- From £45,000 a year
- Full-time
- Management
- Supervising experience
- In-person
Quick apply
4d
Facilities Team Leader
Amey Ltd —Romney Marsh
- Full-time
- Maintenance
- Supervising experience
- Organisational skills
Quick apply
4d

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Customer Service Supervisor

IRATA International
Ashford

Quick apply

Job details

Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Health & wellbeing programme
Company pension
Private medical insurance
Gym membership
Free fitness classes

Qualifications

Management
Customer service
English
Numeracy
Statistical analysis
Content creation
Team management
Mentoring
Organisational skills
Leadership
Time management

Full job description

IRATA International is the leading worldwide authority on industrial rope access today. The IRATA rope access method has set the standard for safe working at height over the past 30 years with an unrivalled safety record. Its pioneers continually strive to promote global awareness of its efficient, safe and environmentally advantageous methods.

IRATA has over 850 member companies currently operating across 68 countries ranging across industry sectors such as oil and gas, construction, renewable energy, geo-technical and non-destructive testing. IRATA certification is widely recognised as the industry standard for rope access personnel and has over 140,000 qualified technicians worldwide who are trained to the highest standard based on the IRATA Training, Assessment and Certification Scheme (TACS).

Overview
This role will be responsible for the supervision of the Corporate Membership Services department, to ensure timely and effective service delivery. The primary duties will include overseeing service team members, developing and implementing service procedures/standards and maintaining internal and external client relationships to maximise efficiency.

Duties

Supervise day-to-day operations of the Corporate Membership Services team to ensure timely and accurate service delivery.
Conduct team meetings and briefings ensuring clear communication of priorities, expectations and business updates. Set objectives and perform team appraisals.
Lead and deliver staff onboarding, training, and development initiatives, maintain training records and assess competency.
Review individual and team performance, identify training and development opportunities.
Manage the implementation of meeting actions regarding the Corporate Membership Services Department.
Monitor the continued compliance of members to IRATA policy.
Maintain and enhance department databases and CRM systems to ensure accurate, real-time data.
Effectively manage and resolve complex or escalated issues in a timely manner, ensuring a professional approach and escalating to the Services Manager when appropriate.
Provide regular performance reports to the Services Manager.
Contribute to the development and documentation of departmental procedures and standards.
Ensure that the membership processes and record keeping are compliant with the IRATA data protection policy.
Communicate effectively with relevant external stakeholders.
Identify potential opportunities for improvement within the department.
Work closely with the Audit Compliance Officer and IRATA auditors.

Knowledge Skills and experience

Excellent interpersonal and customer service skills
Good numeracy and statistical analysis skills.
Strong leadership ability and inspirational team development skills.
Ability to prioritise workload, exercise good time-management and the ability to work to deadlines and excellent organisational skills.
Excellent interpersonal skills to engage with stakeholders.
Experience in providing training/coaching/mentoring to personnel.
Excellent communications skills including written content creation and stakeholder engagement
Proficient in verbal and written English.
Working knowledge of relevant software packages

Educations/Qualifications

Degree or equivalent professional or vocational qualification. (Preferable but not essential)
Previous experience of managing a team, and people management experience (Preferable but not essential)

Personal Characteristics

Excellent verbal, written, telephone and interpersonal skills.
Excellent organisational skills, including the ability to work to deadlines.
Highly motivated individual demonstrating drive and determination to succeed.
Positive and approachable manner.
Strategic thinking and problem-solving skills to effectively address challenges and identify opportunities for improvement.
Excellent attention to detail.
Ability to communicate, develop and sustain excellent working relationships at all levels with internal and external stakeholders.
To always represent IRATA in a positive and professional manner.
Demonstrates adaptability and flexibility with regard to working hours, readily adjusting to meet operational demands and support business continuity.
Be able to travel regionally and internationally from time to time.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Free fitness classes
Free parking
Gym membership
Health & wellbeing programme
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

support & client services managers jobs in dover, ken

Customer Service Supervisor

Wedding & Events Co-ordinator

Operations Manager

Clinician Support Team Manager

Custom Clearance Shift Clerk

B2B Media accounts Manager

Sales Advisor & Project Manager

Facilities Services Manager

Compliance Development Officer

Business Development Manager

Senior Weddings and Events Sales Executive

Care Coordinator

HGV1 Port Worker

Security Officer

Senior Account Manager - South East

Business Development Manager

Security Officer

Payroll Senior

CQC Registered Manager (Supported Living)

Facilities Team Leader

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