Technical Support Advisor
Full-Time | Permanent | Office-Based
Job Overview
We are looking to recruit a motivated Technical Support Advisor to join our expanding telecoms team.
This is a full-time, permanent, office-based position suited to someone who is confident speaking with customers, comfortable using systems, and genuinely interested in developing technical knowledge within broadband and telecoms support.
Technical training will be provided, so previous telecoms experience is beneficial but not essential. However, the role would suit someone who enjoys understanding how things work, has an interest in technology, and is keen to develop practical troubleshooting skills in a customer support environment.
The role will involve helping customers with broadband, Wi-Fi, router, and connectivity issues, carrying out checks across internal systems and supplier portals, reviewing service information, and progressing the correct actions to support resolution.
This is a strong opportunity for someone with a logical mindset, good communication skills, and a genuine interest in building technical confidence within a specialist area of telecoms support.
Responsibilities
- Deliver a high standard of technical support and customer service in a professional and efficient manner
- Speak with customers by phone and email to diagnose broadband, Wi-Fi, router, and connectivity issues
- Troubleshoot service problems in a clear, structured, and customer-friendly way
- Carry out line, router, service, and account checks using internal systems and supplier portals
- Help identify whether issues relate to Wi-Fi setup, equipment, service faults, line problems, or customer-side configuration
- Raise, monitor, and progress faults, supplier actions, and internal tasks where required
- Guide customers through basic technical steps in a calm and understandable manner
- Handle minor customer service or basic administrative tasks, usually where they support the investigation or resolution of a technical issue
- Accurately record customer contact, technical findings, actions taken, and next steps
- Follow internal processes carefully to ensure issues are handled consistently and correctly
- Build technical knowledge through training, practical experience, and day-to-day exposure to telecoms systems and support processes
- Support the smooth handling of technical queries, faults, and service-related actions within the team
- Contribute positively to the wider business and maintain a professional approach at all times
What We’re Looking For
- Strong communication skills and a professional telephone manner
- A genuine interest in technology and technical problem-solving
- A logical and methodical approach to diagnosing issues
- Confidence using systems, portals, and support tools
- The ability and willingness to learn technical processes through training and practical experience
- Good attention to detail and the ability to keep accurate records
- The ability to remain calm and helpful when dealing with frustrated or confused customers
- A proactive attitude and willingness to take ownership of issues
- Reliability, professionalism, and good organisational skills
- The ability to attend the office independently and consistently
We are interested in finding someone with the right attitude, communication skills, technical curiosity, and willingness to learn.
What We Offer
- A full-time, permanent role within a growing telecoms company
- Office-based work within a supportive team environment
- Full technical training and ongoing support
- Free on-site parking
- Employee discount
- Genuine opportunities for growth within the business
- The opportunity to build practical knowledge of broadband services, Wi-Fi troubleshooting, supplier systems, fault diagnostics, and telecoms support processes
This is an excellent opportunity for someone who enjoys problem-solving, has an interest in technology, and wants to develop into a confident technical support professional within the telecoms industry.
Pay: From £26,000.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
