Application support engineer Work, Jobs in Draycott, Som (with Salaries)

Application Support Engineer
Clue Software —Bristol
- Up to £35,000 a year
- Hybrid work
- Azure
- Salesforce
- SQL
5d
2nd Line Technical Support
iFacility —Shepton Mallet
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Computer networking
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Technical Support Engineer
Veezu —Cardiff
- Full-time
- Hybrid work
- English
- Windows
- Microsoft Office
Developer & Systems Support Engineer
TC Group —Bristol
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Microsoft Office
- Annual leave
Quick apply
2d
IT Technician / Engineer
GeekingITSimple —Frome
- Up to £26,000 a year
- Full-time
- Windows
- Microsoft Office
- SharePoint
Quick apply
12d
IT Support Engineer
Veezu —Cardiff
- Full-time
- English
- Windows
- Microsoft Office
Senior Software Engineer
Volant Autonomy —Bath
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- English
- AWS
- APIs
- Employee stock purchase plan
- Annual leave
Quick apply
AVEVA E3D CAD Support Engineer
Capgemini —Bristol
- CAD
- Scripting
- IT
Senior Software Developer
Advanced Secure Technologies —Saint Mellons
- £55,000 - £65,000 a year
- Full-time
- Azure
- SQL
- Mentoring
- Free parking
- Employee assistance programme
Quick apply
Software Engineer (Command and Control)
MBDA —Bristol
- Up to £65,000 a year
- Overtime
- Hybrid work
- C++
- Software development
- Free parking
Campus Support Technician FTC
University of the West of England —Frenchay
- £31,236 - £34,610 a year
- Temporary
- Customer service
- University
- IT
- Annual leave
4d
Software Engineer
Capgemini —Cardiff
- Hybrid work
- Java
- AWS
- JavaScript
Embedded Software Engineer
Zenovo —Bristol
- Up to £42,500 a year
- Full-time
- In-person
Quick apply
Perl + C# Software Engineer
n.able technology services —Bristol
- Oracle
- Computer Science
- English
Software Engineer I
LexisNexis Risk Solutions —Cardiff
- Full-time
- Software development
- Agile
- Python
Software Engineer I
RELX —Cardiff
- Full-time
- Software development
- Agile
- Python
Software Engineer-UK, Cardiff
Arjo —Cardiff
- Azure
- Engineering
- C++
11d
DevOps Engineer (SC Cleared)
Scrumconnect Consulting —Taunton
- £65,000 a year
- Azure
- SQL
Senior Software Engineer
BAE Systems —Filton
- From £50,470 a year
- Hybrid work
- C++
- No degree
- Software development
Software Engineer
BAE Systems —Filton
- From £46,350 a year
- Hybrid work
- Computer Science
- Engineering
- C++
12d

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Application Support Engineer

Clue Software
Bristol

Apply Now

Job details

Up to £35,000 a year
5 days ago

Qualifications

Azure
ASP.NET Core
Software deployment
Salesforce
.NET Core
Visual Studio
C#
Microsoft SQL Server
.NET
SQL
AWS
JavaScript
Scripting
Software testing
Application support
Time management

Full job description

Role specifics

Salary range: up to £35,000
Reporting to: Support Team Lead
Key stakeholders: Product team, Tech team, Professional Services team
Organisational Framework Level: Level: 2 – Professional Contributor
We operate a remote-first working environment

About you/ Job Summary

As an Application Support Engineer, you will be comfortable engaging with customers via telephone, email, or a case management system such as Salesforce – providing the right solutions to customers' issues. You will thrive in a fast-paced environment and be an expert at time management, ensuring the timely execution of all tasks and deadlines. You will champion improvements that will increase customer satisfaction, manage escalations and collaborate with other team members to minimise service disruptions, reducing downtime.

The role will also involve participation in an out-of-hours on-call rota, providing support outside of standard business hours for P1 incidents. In addition, there may be occasional requirements to provide cover for colleagues working on the late shift to ensure continuity of service and support.

At Clue Software, we’re actively adopting AI to enhance our products and workflows. You'll bring curiosity and a willingness to leverage AI tools and approaches that drive innovation.

Key Accountabilities

Provide first-line customer support via our case management system, email, and telephone and be the SME for first-line resolution of complex cases
Contribute to quarterly reviews with Enterprise customers to talk through software utilisation, upcoming releases, and ticket trends
Liaise with customers to understand and investigate issues raised, responding promptly with an appropriate resolution or escalation
Support the Customer Success Managers with any support-related queries
Become a subject matter expert on the Clue application
Monitor the support inbox for new tickets, provide first contact resolution or triage accordingly
Build excellent customer relationships
Lead bi-weekly calls with our Enterprise support customers to review their outstanding tickets
Contribute to continuous improvement across support services
Record up-to-date and accurate information on our case management system, communicate updates and work with the support teams to resolve customer tickets within agreed SLA’s

Key role measures

Customer satisfaction via Net Promotor Score from customer surveys
Customer ticket response and closure KPI’s
Meeting customer service level agreements
Levels of resolved / unresolved support related issues

Experience and skills

Our ideal candidate would have experience in the following areas:

Ability to achieve security clearance
Minimum 2 years in an application support role
Experience of excelling in a fast-paced environment
Experience with Salesforce ticketing system or similar
Experience with deployment tools such as Octopus or similar
Experience of Azure (primary) AWS (secondary) cloud services and technologies
Experience of .SQL server, however desirable if additionally .NET, visual studio, as well as with C#, ASP.NET Core and Javascript.
Experience using monitoring and analytical tools such as AppInsights and devtools. Experience with Dynatrace would be advantageous.
Experience with SQL databases, writing queries and scripting
Experience in software testing, and/or troubleshooting is desirable

Apply Now

Refine Your Search

application support engineer jobs in draycott, som

Application Support Engineer

2nd Line Technical Support

Technical Support Engineer

Developer & Systems Support Engineer

IT Technician / Engineer

IT Support Engineer

Senior Software Engineer

AVEVA E3D CAD Support Engineer

Senior Software Developer

Software Engineer (Command and Control)

Campus Support Technician FTC

Software Engineer

Embedded Software Engineer

Perl + C# Software Engineer

Software Engineer I

Software Engineer I

Software Engineer-UK, Cardiff

DevOps Engineer (SC Cleared)

Senior Software Engineer

Software Engineer

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