2nd line support Work, Jobs in driffield, ery (with Salaries)

1st Line Support Engineer
The Spencer Group —Kingston upon Hull
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- IT
- Free parking
Quick apply
1st Line Support Engineer – Layer8
Spencer Group —Kingston upon Hull
- Customer service
- Windows
- IT
10d
IT Support (2nd Line) Engineer - 6 Month Fixed Term Contract
A B Graphic International Limited —Carnaby
- Full-time
- Organisational skills
- Communication skills
Quick apply
1st Line Support Technician
Tevalis —Kingston upon Hull
- Weekend availability
- Hospitality
- Software troubleshooting
- In-person
- Free parking
- Employee assistance programme
Quick apply
7d
Experienced IT & Technical Support Agent (VoIP & Broadband)
Hull Fibre Limited —Kingston upon Hull
- £25,000 - £26,850 a year
- Full-time
- Computer networking
- IT
- Linux
- Employee discount
Quick apply
3d
Database Engineer (SQL / MySQL)
Giacom —Hessle
- £40,000 - £45,000 a year
- Azure
- SQL
- AWS
- Annual leave
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

1st Line Support Engineer – Layer8
Spencer Group —Kingston upon Hull
Working within the Layer8 Service Desk team, you will provide 1st line IT support to customers and internal users, delivering professional, friendly and…
10d
1st Line Support Engineer
The Spencer Group —Kingston upon Hull
Working within the Layer8 Service Desk team, you will provide 1st line IT support to customers and internal users, delivering professional, friendly and…
£28,000 - £30,000 a year
Quick apply

I want to receive the latest job alerts for 2nd line support in driffield, ery

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

2nd line support jobs near driffield, ery

1st Line Support Engineer

The Spencer Group
Kingston upon Hull

Quick apply

Job details

Full-time
£28,000 - £30,000 a year

Benefits

Free parking
On-site parking

Qualifications

TCP
ITIL Certification
Driving Licence
Customer service
GCSE
Windows
ITIL
IT support
DNS
IT
TCP/IP
Communication skills

Full job description

Description of Role

Working within the Layer8 Service Desk team, you will provide 1st line IT support to customers and internal users, delivering professional, friendly and efficient technical assistance across a range of technologies.

You will be responsible for resolving day-to-day incidents and requests, maintaining accurate ticket records and escalating issues to 2nd or 3rd line support where required. The role requires strong communication, a willingness to learn and a commitment to delivering excellent customer service.

Layer8 operates using ITIL-based service management principles with a strong focus on continual service improvement, knowledge sharing and personal development. Engineers are encouraged to learn from escalated incidents, use internal knowledge bases and training resources and become an active part of the solution.

Responsibilities

Respond to customer incidents, service requests and technical queries via phone, email and ticketing systems.
Provide 1st line support for Windows devices, Microsoft 365, user accounts, printers, mobile devices and standard business applications.
Accurately log, prioritise and manage support tickets in line with service desk procedures.
Escalate complex issues to 2nd or 3rd line support with clear troubleshooting notes and supporting information.
Maintain regular communication with customers and provide updates on ticket progress.
Assist with device builds, onboarding/offboarding users, asset management and stock control.
Follow documented processes, contribute to knowledge base documentation and support continual service improvement initiatives.
Learn from escalated incidents and actively develop technical capability through training and shared knowledge.

Person Specification

Strong communication and customer service skills.
Good understanding of Windows operating systems and Microsoft 365.
Logical approach to troubleshooting and problem solving.
Ability to follow procedures and maintain accurate documentation.
Positive attitude with a willingness to learn and improve.
Ability to work effectively within a busy team environment.
Basic understanding of networking concepts including TCP/IP, Wi-Fi and DNS.
Awareness of ITIL v3 service management principles desirable.

Qualifications & Experience

Essential

GCSE (or equivalent) in English and Mathematics.
Relevant IT qualification, certification or demonstrable technical experience.

Desirable

Experience working within an IT support or MSP environment.
Microsoft, CompTIA or ITIL certifications.
Basic experience with Microsoft 365 administration and endpoint support.
Full UK Driving Licence.

Pay: £28,000.00-£30,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

2nd line support jobs in driffield, ery

1st Line Support Engineer

1st Line Support Engineer – Layer8

IT Support (2nd Line) Engineer - 6 Month Fixed Term Contract

1st Line Support Technician

Experienced IT & Technical Support Agent (VoIP & Broadband)

Database Engineer (SQL / MySQL)

More jobs to discover

I want to receive the latest job alerts for 2nd line support in driffield, ery

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected